Customer Service High School

Candice Odell

*** ********* ****** #*** - ***** Fe, NM 87501

***************@*****.*** - 505-***-****

Interested in pursuing employment in customer service, mortgage, finance, insurance, food brokers,

accounting, textiles, fabrics, craft materials, and/or food industry

WORK EXPERIENCE

Self Employed Mystery Shopper

Market Force - Atlanta, GA - August 2013 to Present

Written communication in written form of evaluations of the employee and store appearances. The evalute that

quality of prducts sold. Ability to meet deadlines for sending in reprots.

Customer Service Representative

Nationwide Credit - Tempe, AZ - July 2013 to Present

Verifying utilities on foreclosed home, handling of delinquent accounts by company standards, phone

ettiquette, 40wpm keyboarding, written communication skills

Independent Contractor

Dunlap Enterprises, Inc. - Valley Village, CA - February 2013 to Present

Mystery Shopper, Paying attention to details, Ability to meet deadlines, Ability to communicate when there are

problems completing a shop

Self Employed Mystery Shopper

ICC/Decisions - New York, NY - May 2012 to Present

Responsibilities

Access the shopping experience with written communication on the conditions of the store and also the

appearance and customer service of the employees, perform a list of tasks by instructions and ability to meet

deadlines.

Self Employed Mystery Shopper

Shadowshopper.com - Carson City, NV - November 2011 to Present

Responsibilities

Employment board for self employed mystery shopper, demonstrators and merchandisers.

EDUCATION

Associates in Applied Science in Financial Management Technology

Columbus State Community College - Columbus, OH

January 1994 to January 1995

College Course Work

Iowa Wesleyan College - Mount Pleasant, IA

1982 to 1987

High School Diploma

Fairfield High School - Fairfield, IA

1978 to 1981

SKILLS

10 key data entry, 40 wpm keyboarding

ADDITIONAL INFORMATION

Certification

Demonstrator Certification No. 3739135m, shadowshopper.com, December 2011

Mystery Shopper Certification No. 3739135, shadowshopper.com, December, 2011

Merchandiser Certification no. 3739135m, shadowshopper.com, December, 2011

Level 1 Fundamentals of Life and Health Insurance, LOMA, 1993

How to Communicate with Power and Confidence, National Careers Workshop, 1989

Successful Telephone Techniques, Success Builders, 1988

Leadership and Advisory Skills for Women, National Seminars, Inc., 1989

SMASH Course, Baskin-Robbins, 1985

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