Customer Service Sales

H O LLY L. SOLO MON - 702-***-**** – *******@***.***

QUAL I F ICAT IONS:

A passion for keeping everything running smoothly, controlled, and organized while meeting

deadlines makes me a strong addition to any company. Providing you w ith an efficient and

motivated employee is my goal. Having the ability to be a team player or work completely

u nsupervised makes me a reliable resource. Resolving problems and learning new things

quickly is also an important asset that will benefit your company.

WORK H ISTORY ; ACCOMPL ISH MENTS AND RESPONSIB I L I T I ES :

2011-2013 – F reight T rain Enterprises, A dministrative Assistant – L as Vegas, NV (part

t ime)

• Word processing • Answer phones • Order supplies • Process mail • Re-organized files

t hat made things easier to find • Order office supplies • Process mail • Manage daily

calendar

2009-2011 - H orizon Senior Advisors, A dministrative Assistant – Reno, NV

• C reated a strong support system that eased daily pressure and increases efficiency in the

office • Preparation of workshops • Word processing for all correspondence and flyers •

A nswer phone • Managed daily calendar • Order supplies • Process mail • P rovide customer

support to solve problems • Expert in organizing files (paper and computer) that established

accountability and document control • Provided notary service

2006-2008 - I nterstate Safety and Supply, Customer Service/Accounts Payable – Sparks,

NV

Customer Service: • I ncreased sales orders by enhancing customer relations • Managed

customer quotes • Trained new customer service employees • Prioritized employee

workloads • Managed showroom • Assigned monthly sale i tems • Researched new i tems for

i nventory • Assisted outside sales personnel

Accounts Payable: • P rocessed invoices • Matched receivers • Scheduled payments •

M aintained files • Cut checks

2003-2006 - R eno Aqua Massage, Retail Sales/Customer Service – Reno, NV

• H i red and t rained new employees • Researched new products • Ordered supplies •

I nventory control • Retail sales • Cash and credit card t ransactions • Balanced register •

M ade bank deposits • Provided great customer service and water massages

1995-1999 - B ally Systems, Sr. Document Control Specialist – Reno, NV

• C reated and managed Document Control Departments to comply with ISO9000 standards

• Developed procedures • Created status/history systems to establish accountability •

Completely re-organized files for easier use and storage • Developed a document change

p rocess which increased productivity • Chaired Configuration Change Board (CCB) to

ensure proper procedures were followed • Ran documents through signature approval so

p roduction line was using the latest documentation • Made copies of manufacturing

d rawings and documents per request • Monitored all aspects Configuration Control which

i mproved the system of Document Control

PROFESSIONAL SKILLS :

M icrosoft Word Profit 21 ACT

Excel L aCie Outlook

I nternet Explorer Power Point Paint

Doc. Control/Configuration Mgt. Multi Line Phone Systems Accounts Payable

SUM MARY:

Years of work experience; computer li terate; quick and eager learner; strong work ethic;

excellent employee who likes to work; dedicated; loyal; professional; creative and helpful; goal

o riented; and a good sense of humor.

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