Customer Service Sales

ESHAK MEAWAD

**** ******* *** ***. ***********, Ontario L5W 0B8

Tel : 647-***-**** Cell : 647-***-****

Email : ********@*****.***

OBJECTIVE

Looking for a challenging position to apply and develop my technical and

interpersonal skills, especially interested in: technical work,

estimation, quality control, customer advisor and maintenance with your

growing company that promotes career development and values strong work

ethic offering international experience

PROFILE

. Demonstrated knowledge of mechanical Auto field, systems, details and

implementation of regulatory requirements

. Highly motivated in a professional advancement in the field of mechanical

work and services

. Proactive and positive attitude, high energy, outgoing and able to work

with in a team environment

. work in stressful or high pressure situations with strong written and

verbal communication skills

. The ability to accept responsibility, authority, strong planning,

scheduling and problem solving skills

PROFESSIONAL EXPERIENCE

AUTOMOTIVE CUSTOMER ADVISOR:

Company: TECHNOMOTVE INDUSTRIAL CRPORATION 1986-1990

. Responsible for providing customer diagnostic problems, pricing work

orders, parts required and quotations

. Demonstrates flexibility, strong sense of confidentiality, positive

attitude, and good judgment

. Self-motivated individual, possessing a passion to get the job done and

the desire to succeed,

. Communicate with existing customers and new subscribers regarding general

service inquiries and promotion of products and services

. Demonstrated ability to handle client issues tactfully and independently

resolve problems ensuring repeat business

. Dedicated hard worker, reliable, punctual,eager to learn and work

independently

. Practiced effective listening skills to learn about customers needs and

concerns to better provied useful and solutions to their problems

PRINCIPAL AND MANAGEMENT : BUSINESS OWNER

(( PRIVET COMPANY FOR AUTO SALLS & SERVICES))

Company: QUICK TECH SERVICE 1990-1995

. Diagnose mechnical problem at engine, suspensions, brake, wheel alignment

. Computer tuneup and determine mechnical defects

. Prepare estimates and cost reports and financial analysis for projects

and clients

. Determine material and labor requirements and prepared itemized lists.

. Prepare orders and requir parts according to specifications and client

demands

Company: CALTEX (USA- Company) EGYPT

1- TECHNICAL EXAMINATION SUPERVISOR: 1995-2002

. Able to do preparation of papers and correspondence requiring knowledge

of engineering terminology and document formats, such as material

requisitions, scope of work documents, etc

. Ensures that Operational Checklist items are completed monthly, follow

minutes of meeting, recommendation and the final modification

. Motivated and willing to complete tasks on time and work effectively in a

fast paced environment and highly organized

. Develop collaborative, proactive working relationships with the Operation

Managers.

. Continuously optimize maintenance to ensure planned facility capacity,

and operation's forecasts and targets.

. Monitor maintenance and operations performance metrics to ensure problem

areas are addressed and develop appropriate actions plans to resolve

issues.

2- MAINTENANCE TEAM LEADER: 2002-2012

. Working with management and clients in developing marketing opportunities

for our products and services to strengthen our service

visibility/awareness around the world.

. Estimate the costs associated with major redesign of an existing project

or the development of a new project or production process

. Professional demeanour with the ability to build rapport with business

owners

. Manage the staffing requirements of the Maintenance department, define

performance expectations and manage performance through coaching, feedback

and performance reviews.

. Achieve external vendor, contractor relationships and maintenance

services to ensure contract compliance and successful delivery of services

. Lead, motivate, mentor, and coach a multi-disciplinary team of Crew

Coordinators, Planners, Skilled tradespersons, technologists and equipment

operators.

CURRENT WORK : CUSTOMER SERVICE

NEIGHBOURS PETRO CANADA, MISSISSAUGA Sep,01 2012 - TILL

NOW

. Deliver world class customer service, listen, understand, and respond to

customer inquiries

. Ensure retention of existing customers, sell and promote value-added

products and services

. Enjoys fast paced work in a high-energy sales environment and the ability

to meet multiple deadlines

. Perform other duties and special projects as required

. Resolve problems at first point of contact in a friendly and helpful

manner and refer more complex situations to the management if need

. Look for sales opportunities with all clients (based upon their

individual needs)

. working in a service / sales environment where formal selling thresholds

and targets are routine

EDUCATION

BACHELOR'S DEGREE IN MECHNICAL AUTO DEPARTMENT

UNIVERSITY OF EGYPT 1985

REFERENCES AVAILABLE UPON

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