Social Service Tech

Marianne Johnson * Adair Ave SE, Atlanta, GA *****

*********@*****.*** • 678-***-****

Summary

Results -driven professional with strong work ethics, Self-starter, Respected team player with

big picture perspective, strong problem solving skills. Go getter who can be relied on to

finish the job.

Skills and Abilities

Administrative and Data Entry: Typing (50 wpm).

Proofreading Experience: Efficient, accurate, and detail-oriented.

Strong written and verbal communication skills.

Microsoft Office- Word Perfect, Power point, Excel

Developed trust, personal rapport, and strong working relations with Clients.

Maintained open lines of communication to identify and resolve problems quickly.

Education

Georgia Perimeter College • Decatur Georgia • 2012

Associate Degree, Social Work

Clayton State College • Morrow Georgia

Psychology / Human Services

Currently enrolled continuing my education to obtain my Bachelor of Science

Vocational Training

Medical Assistant, Ross Education Center, 2005

A graduate of Ross Education Center with a specialty in Medical Assistant

Smyrna, Georgia

Patient Care Assistant Atlanta Area Tech 2003

A graduate of Atlanta Area Tech, with a specialty in Patient Care Assistant

Additional Certification

Certified Anger Management Specialist, 2013

Anger Management Institute, Inc

Atlanta, Georgia

National Career Readiness Certificate 7/2013

M4NY5C16Z9DK

Experience Summary

Prologistix – Atlanta GA 2009-2012

Quality Control

Check all inventory for errors

Stock all inventory according to numerical data

Labeled all inventory with accurate date, and time

Ensure all equipment work correctly

Check all MSDS for correct labeling

Input serial number into Government database

Check packer work to ensure items are packed correctly

US Post Office - Atlanta, GA 2006-2008

Clerk/Mail handler

Process all incoming and outgoing mail

Dispatch Mail

Work DBCS, mail processing machine

Worked letter trays (mail processing machine)

Processed all general customer service requests.

Proven excellent communication, interpersonal, and organizational skills.

Maintained positive company image during difficult situations

MCI-Alpharetta, GA 2001-2006

A Customer Service Representative

Served as customer point of contact

Scheduled payment arrangements for customers

Accepted credit card payments from customers

Sales representative for all of MCI products

Presented a cheerful and helpful manner with customers and colleagues.

Proven ability to handle large volume calls in a professional and courteous manner.

Identified problems and directed clients to proper advisors.

Additional Skills

Group Work

Crisis Intervention

Individual Work with Clients

Community Outreach

Case Management

Volunteer Work

City of Refuge Atlanta, Georgia 2012

Assist with feeding the homeless, assist with setup and break down the cafeteria area

where food will be served to the homeless.

Global Crossing Atlanta, Georgia 2012

Tutored Girls ages 13-17. My main role was to assist them in learning the English

language, Help students with homework, Check homework for spelling errors. Gave out

homework assignment mostly word assignment using Webster dictionary

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