Customer Service Quality Control

Petra Dixon

Antioch, CA *****

Home: 925-***-****

E-mail: **********@*******.***

An experienced management professional in Revenue Cycle, with strong customer service skills, working

effectively through innovative improvements, and team building.

Work Experience

John Muir Health/Muir Lab

Walnut Creek, CA

Manager of Patient Accounting

December, 2003 – August, 2012

• Plans, organizes, coordinates, staff and directs the clerical and administrative work of the

Business Office.

• Assures adequate and appropriate Customer Service and Business Office staffing.

• Develops and implement goals, policies and strategies.

• Develops and implement quality control and quality improvements.

• Prepares and administers the Business Office budgets.

• Assures appropriate utilization of information technology and related tools to support assigned

duties.

• Oversees the preparation and maintenance of various records and reports.

• Performs related duties assigned.

References by request.

HFMA member

Education, Sunnyvale High, Sunnyvale, CA

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