Manager Customer Service
Resume:
Karen J. Rippy
Phoenix, AZ 85008
************@*****.***
PROFESSIONAL
EXPERIENCE:
EMPACT-SPC
Glendale, AZ
Administrative Assistant/Customer Service/HR/Accounting
Administrative support for day- to -day activities to include screening and directing phone
calls. Schedule and coordinate meetings for managers. Maintain master calendar for all
employees. Assist clients at all levels as requested. Compiled and typed monthly reports.
Assist in preparation and distribution of materials. Coordinate business travel
arrangements for all executives. Compilation, data entry and processing of all payroll for
50+ employees. Assisted controller with tasks as needed. Handle incoming and outgoing
mail. Maintain and update employee files i.e, processing all new hire, termination and
benefits paperwork. Research and assist with A/P and A/R tasks.
5/92 to 10/05
Vintage Transport Services
Phoenix, AZ
Sales Coordinator/Dispatcher/Office Manager
I started as a coordinator in the sales and routing department in the corporate
headquarters in Atlanta, GA. Quoted estimates for moving a single piece of furniture to
full house moves either locally or long distance. Responsible for the scheduling and
coordination of deliveries for approximately 5-7 trucks with drivers. As I was promoted to
the office manager and relocated to Los Angeles, CA then eventually to Phoenix, AZ, my
administrative duties increased in addition to sales and coordination responsibilities.
Compiled, ordered and purchased all supplies for the office. Reviewed and submitted to
corporate office all accounts payable for payment. All accounts receivable for the west
coast office. Processed the weekly payroll and driver packets to be submitted in a timely
manner. Human resource duties to include pre-screening of prospective employees for the
regional manager. Maintained all driver files to include DOT logbooks.
Valid AZ fingerprint clearance card
Proficient in most Microsoft applications
References furnished upon request
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