Manager Customer Service
Resume:
CATHY M. ZUFELT
Mesa, Arizona 85205
********@***.***
PERSONAL PROFILE
Maintenance Coordinator in property management of single family homes,
Office Manager. Administrative Assistant. Retail Management. Team Member.
Customer Service. Strong Communication Skills. Call Center Experience.
Dependable. Flexible. Team Oriented. Ability to Adapt Quickly. Self
Motivated. Goal Oriented. Uses Good, Sound judgment in Decision Making
EXPERTISE SUMMARY
. 15+ years experience in a diverse array of industries
. Communicate with home owners, tenants and vendors for all maintenance
issues necessary
. Provide support with information on all reservations products and
policies to agents
. Make business decisions to support service and company initiatives
(empowered to deviate from company policy as necessary)
. Provide support to customers through email, electronic chat and the
phone
. Extensive knowledge of electronic airline ticketing, international
rates and policies
. Report daily store revenue, including gas sales and daily bank
deposits
. Weekly grocery order, inventory control, scheduling, payroll, hiring
and firing
. Perform account receivable, account payable, monthly/quarterly State
and City tax payments using Quick Books Pro
. Reduced Account Receivables by 40% in 6 months
PROFESSIONAL EXPERIENCE
. Maintenance Coordinator, East Valley Property Management, LLC, Mesa,
AZ 2010 - 2013
. Office Manager, The IT Group, LLC, Mesa, AZ, Present (Part-time)
. Reservations Agent, US Airways, Tempe, AZ, 2000 - 2009
. Store Manager, Tosco Corporation (Circle K), Phoenix, AZ, 1999 - 2000
. Bookkeeper, Alex's Mailing and Labeling Service, Scottsdale, AZ, 1999
EDUCATION
. Insurance License Life-only
. Arizona State Real Estate License
. Certificate of Completion, Travel/Tourism, Dean's List, Perfect
Attendance, Lamson Business College, Phoenix, AZ 1990
. Graduate of numerous courses annually to improve professional skills
in the airline industry, Rio Salado Community College, Phoenix, AZ
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