Sales Customer Service
Resume:
UIS ALEJANDRO DORTA
L
WEST PALM BEACH, FL 33411
305-***-**** (Mobile)
******@*******.***
LD
Career Objective –To further develop a high level of professional acumen in the Healthcare Industry, by
implementing Relationship Building, Liaison, Marketing, Business Development, and Web Content
Development initiatives that produce results. Continuously I look forward to contribute nobility, believing in how
much I can give to the organization rather than how much the organization can give me. Through the utilization
of strong work ethics, presentation abilities, professional education, and liaison expertise spanning 24 years in the
areas of Human Relations, Project Management, and Customer (B2B & B2C) Relations Initiatives where my
Spanish/English Bi Lingual abilities would serve to expand the organization’s reputation and client base.
• SELECTED ACCOMPLISHMENTS •
• Efficiently managed; Served as Administrator of a Food Allowance Money Program Initiative designed for
Substance Abuse Clients, to allow success in “Living Within One’s Means” life skills; Anticipated to grow
exponentially to $250,000.00 by 2013 year’s end. – American Addiction Centers, Inc.
• Honored as top Sales Performer; Exceeded sales quotas, and team expectation thresholds 8 out of 10
months through fiscal year 2012. – South African Airways, N.A.
• Awarded for Sales Excellence; "Circle of Excellence”, : Custom Air Group Dept. Highest in Air Ticket Sales
two consequtive quarters (2008). – Royal Caribbean International, Inc.
• Recognized as Air/Sea Division “Employee of the Quarter" (3rd & 4th of 2007) Customer Service
Excellence. – Royal Caribbean International, Inc.
• Managed & reduced travel expenses averaging 22% to 26% annum; increased travel budget by 13% by
bundling additional client courtesies, enabling greater rebates from contracted travel management
company. – Van Negris & Co.
Achievemnets & Experiences
Admissions Coordinator & Client Finance Administrator
Singer Island Recovery; American Addiction Centers, Inc., West Palm Beach, FL
December 2012 – June 2013
Admissions/Intake Consultations & Business Interviews; Prepare electronically and print
(Power of Attorney Insurance Admissions Documents as applicable: Assignment Of Benefits, Coordination
Of Benefits, Insurance Financial Agreement, Medical Disclosure HIPAA Release Of Information, Promissory
Note, Private Pay Refund Agreement, or Scholarship Agreement) upon compilation of and Verification Of
Benefits information to determine estimate of Deductibles (DED), Copays (COP), and Out Of Pocket
expenses (OOP); incorporated tools included Salesforce.com CRM, BestNotes CRM, E Pay, and prospective
clients upon admission; Maintaining compliancy and adherence to Dept. of Children & Family Services
(DCF), HIPAA, Joint Commission, and State & Federal Standards. Admitted and Discharged clients per,
averaged between 5 7 week days; 7 9 weekends, as with applicable discharges).
Serve as Financial Administrator of SIRC’s (F.C.A.P Food Card Allowance & Personal
.)
Money Allowance Programs (P .M.A.P); Program’s growth projected to exceed its $250,000.00
benchmark by 2013 year’s end. Created a “quick snapshot” formulary; revisable to accommodate changes,
and program enhancements reflecting all disbursement scenarios and archetypes; made available to
Clinicians, BHT/MHTs, Directors, and Managers at will. Created a Track & Trace Accountability
spreadsheet/database –to account for possible misappropriated disbursed Food Card & Allowances.
(Collateral Available)
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UIS ALEJANDRO DORTA
L
3146 NORTH JOG RD., #12107
WEST PALM BEACH, FL 33411
305-***-**** (Mobile)
******@*******.***
LD
Provide Client Preliminary Consultations (Bi Lingual in Spanish) at time of admit with client
and escorting family members –Serving as Client/Family Liaison, coordinating closely in concert with
the facility's clinical and housing staff to assure client needs and concerns at admission are addressed, and
ongoing throughout the course of treatment; including personal available balances, facilitation of financial
services, methods for account replenishment, Private Pay and Insurance Funded cost of treatment
inquiries, other unique individual needs, proper direction, while providing hopeful and moral support;
serve as a referral source for additional client friends/family members seeking recovery.
Integrated Client Financial E Charts with facility’s CRM System; providing for more cohesive
reporting, generate reports, providing for quicker snap shot views/identification of debits/credits during
treatment, and access to key personnel with “real time” information, additionally used to prepare Client
Discharges to include, Personal Expenses, Urgent Care/Specialist Visits, inclusive of Pharmaceutical Costs
related to treatment/detox protocols, treatment maintenance, and pre existing conditions. (Collateral
Available)
Rx Pharmaceutical Accountabilities and Auditing for Transparency; Audited invoices for
accuracy; approved/declined/sought alternative lower cost options with clients when requesting elective
Rx Medications –unrelated to Treatment; Prepared financial analysis for review in preparation of client
discharges and “Exit Promissory Note”; Initiatives resulted in capturing transparency disclosure increases
by 89% over a six month period in preparation of client billing, avoiding premature refunds of unused
refundable deposits and surpluses.
Manage & Reconcile SIRC’s Office Petty Cash. Average daily balance ranged from $1,500.00 to
$3,000.00 at its highest point; funded primarily by New Client Admit Cash Received, Payment of C.A.S. Courses,
Sober Living OP Program & After Care Client Rent Payments, Cash Payments of Client Admit Copays, Insurance
OOP, and Deductible payments due.
Managed Bi Weekly Client Cigarette Orders, fulfilled by SIRC’s designated vendor; Reconciled
against each client’s personal account, averaging $6000.00 in monthly sales, projected to exceed by
$80,000.00 by 2013 year’s end as a result of facility’s goal of 80 (24/7) daily clients.
Sales & Customer Service Representative
South African Airways, LTD., Ft. Lauderdale, FL. August 2010 – October 2012 (May 2010 Temp to
Permanent)
Provide timely response to concerns, general enquiries from Assigned/Obtained B2B and B2C
accounts regarding special services, promotions, contract negotiated agreements, and operational issues;
Irregular Operational/Interruption Issues, Involuntary Changes, and Flight Cancellations (protections).
Maintain compliant with U.S. Department of Transportation consumer protection (DOT) Acts, and
Regulations. Develop and maintain positive customer relations by better understanding, and adapting to the
different cultures of our customer base; providing service oriented values with a willingness of ongoing
delivery, and consistency.
Execute call out initiatives in efforts to capture potential lost sales; increase new sales and market shares
over our competitors, remaining available for new inbound calls and sales opportunities; simultaneously
resolve carrier service related operational disruption, and pricing issues.
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UIS ALEJANDRO DORTA
L
3146 NORTH JOG RD., #12107
WEST PALM BEACH, FL 33411
305-***-**** (Mobile)
******@*******.***
LD
Consultant
Travel Partners USA, LLC., Ft. Lauderdale, FL. April 2009 – December 2009
Developed and managed a portfolio of travel club customers seeking cost effective and knowledgeable
travel consultations specifically in the areas of although not limited to group cruise management, group tour
packages, excursions, flight, hotel, and car rental arrangements, while promoting new business.
Developed new B2C & B2B business initiatives by actively marketing current clients; via
promotional emails, web content development, and phone calls regarding new products, service
enhancements, and Chamber of Commerce local business events and functions.
Determined client needs and preferences matching and arranging their ideal packages through
expert skills, and knowledge of different operator target markets.
Custom (Group) Air Travel Coordinator
Royal Caribbean International, LTD., Miami, FL. May 2006 – July 2008
Developed a liaison environment with the executive staff to manage issues in group ticketing, negotiated
pricing, and conflict resolution; Marketed to potential new B2B clients by way of solid relationship building,
and referrals.
Achieved top sales honors by reducing air ticket sales costs at final POS; Re pricing within Full
Penalty Period yielded approximately $700K additionally to department’s 2008 sales.
Provide Sales Support to field representatives both globally & nationwide.
Corporate Travel Manager
Van Negris & Company, Inc., New York, NY. May 2001 – April 2006
Managed company travel division; Analyzed all travel activities, expenses, and corporate reports;
ascertained all corporate travel policies were adhered to in efforts to stay under budget except for exempt
documented established reason(s). Extended travel services to B2B clients, creating additional revenue –
exponentially adding to our travel budget.
Resolved travel related billing discrepancies.
Review/revised vendor contracts for added rebates/revenue reimbursements with respect to terms.
Analyzed management/financial reports; report to CEO of achieved efficiencies and cost savings.
Healthcare Certifications/CEU Accreditations (Current):
HIV Introduction and Overview April 2013
HIPAA and Substance Abuse Records April 2013
Sexual Harassment: April 2013
(Identification, Consequences, Resolution)
Ethics, Confidentiality, and Boundaries April 2013
Exposure To Blood April 2013
ADA –American Disabilities Act April 2013
Aggression Control : April 2013
(Recognition, Proactive Approaches, and Diffusion)
Incident Reporting For Employees April 2013
BLS/CPR For Healthcare Professionals April 2013
Advanced Clinical Skills November 2012
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UIS ALEJANDRO DORTA
L
3146 NORTH JOG RD., #12107
WEST PALM BEACH, FL 33411
305-***-**** (Mobile)
******@*******.***
LD
DUCATION HISTORY
E
Computer Institute, Rockville, MD 1998
Major: A+ Certification (Eight Month Course); WINDOWS Network Administration;
Desktop Software/Hardware Support & Troubleshooting.
C.U.N.Y./La Guardia College, Long Island City, NY 1988
Major: B.S., (Undergraduate: Business Management/Administration, Marketing and Business
Development)
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