Quality Control Training

Christy Kane

**** ***** **** **** ********, UTAH 84003

801-***-**** ************@*****.***

DIRECTOR / VP OF OPERATIONS

JCAHO / Organizational Development / QA & QC / Regulatory Compliance /

Training / EPA CPI / Cost Control / Medicaid & Medicare / Clinical Program

Development / Marketing / HIPAA / CRM / LCMHC/

I turn clinical programs into sound evidence based practices focused on

effective therapeutic interventions which follow medical models. Increasing

clinical effectiveness, adding value, driving productivity, I boost client

satisfaction and cut costs while maintaining the highest quality standards.

My training solutions deliver measurable results in any organization.

Introducing process innovation, I consistently do more with less. 17 years

of experience in implementing quality control programs which focused on

team building, actualization of personal employment and task force goals,

individual empowerment, leadership development, conflict resolution, matrix

communication and clinical effectiveness models in treating substance abuse

and mental health issues. Complex decision making tools. Implemented

clinical diagnostic testing which evaluated prospective and current

employee's strengths and skill sets as well as identifying areas for

growth. Conducted both quantitative and qualitative research in the areas

of client retention, employment satisfaction, treatment effectiveness, and

the success of matrix management styles.

Adept at creating and enhancing clinical operations in accordance with

Medicare and Medicaid guidelines, I have a proven record of increasing

client satisfaction while decreasing recitative rates.

Clinical Supervision and Assessment

Residential Intervention and Treatment Planning

Meeting federal and state guidelines in operations, billing and reporting

Utilizing bilingual skills to better communicate with all stakeholders

Supervisor over clinical intervention treatment programs inpatient and

outpatient

Implement current effective treatment theories for addiction including 12

step/rational recovery/S.M.A.R.T into S.O.A.R. program

Boosting staff retention and effectiveness with exceptional training

My MA in Mental Health Counseling is from the University of Phoenix and I

earned my BA at Brigham Young University. Peers describe me as a Level 5

Leader, able to empower teams with dynamic guidance and training. Driven to

personal excellence, I build relationships, inspire trust and deliver

success. I am fluent in English and Spanish.

SELECTED Accomplishments

LAUNCHED AND DIRECTED SUCCESSFUL CLINICAL INPATIENT AND OUTPATIENT MENTAL

HEALTH FACILITIES. SAW OPPORTUNITY TO LEVERAGE NEWLY ACQUIRED MA IN MENTAL

HEALTH COUNSELING. PURCHASED BUILDING, OBTAINED LICENSE, HIRED STAFF,

DEVELOPED PROCEDURES AND CONTRACTED WITH MEDICAID AND COMMUNITY TO CREATE

FDC SERVICES. ATTRACTED ~16,600 PATIENTS, GROWING REVENUE TO $1.82M.

Directed Successful Marketing Campaign. Newly opened Blue Cherries II

lacked community awareness. Contracted with advertising firm, directing

webpage, marketing collateral and evidence

Recruited and Retained and Supervised Masters Level Effective Behavioral

Health Staff. Blue Cherries II sought to develop top-notch clinical teams

including LMFTs, MFTs, RNs, APRNs and Day Staff. Recruited top candidates,

developing training presentations and guidelines in line with state,

federal and internal compliance requirements. Achieved 95% staff regulatory

approval, 85% retention and 20% decrease in hiring costs.

CAREER SUMMARY

EXECUTIVE DIRECTOR, BLUE CHERRIES II, LLC, $4M LONG TERM HEALTHCARE

OPERATION, 2006 TO THE PRESENT. DIRECT HR, ACCOUNTING, MARKETING, QUALITY

ASSURANCE, TRAINING, PROCESS IMPROVEMENT, CLIENT RELATIONS AND PROGRAM

DEVELOPMENT, ENSURING COMPLIANCE WITH STATE MEDICARE/MEDICAID. MANAGE 50

EMPLOYEES AND $4M BUDGET. SUPERVISOR OVER THE CLINICAL INTERVENTION

TREATMENT PROGRAM. INDIVIDUAL, GROUP AND FAMILY COUNSELING, PARENT/CHILD

RELATIONSHIP ISSUES, POLY-SUBSTANCE ABUSE, DEPRESSION, ANXIETY, DEATH AND

GRIEVING, AND OTHER EMOTIONAL AND WORK RELATED ISSUES. REVIEW POTENTIAL

APPLICANTS FOR PLACEMENT. COMPLETE PSYCHOLOGICAL TESTING AND EVALUATION FOR

EFFECTIVE PLACEMENT AT THE CENTERS. COMPLETE DOCUMENTATION FOR PRE-

AUTHORIZATION OF SERVICES, REQUESTING SERVICES, DOCUMENT MEDICAL NECESSITY

AND TREATMENT WORKING WITH INSURANCE COMPANIES. INDIVIDUAL AND GROUP

THERAPY FOR YOUTH AND ADULTS. COORDINATION OF CARE, WORKING WITH, CASE

MANGER, CLINICAL STAFF, FAMILY MEMBERS, PROBATION OFFICERS AND CASE

MANAGERS IN THE JUSTICE SYSTEM, AND MEDICAL PROVIDERS. INDIVIDUAL THERAPY,

UTILIZE CBT THEORY, NARRATIVE THEORY, SOLUTION FOCUSED THEORY, AND EQUINE

THERAPY. GROUP THERAPY, UTILIZE CBT, THINKING FOR CHANGE, NARRATIVE

THERAPY, CINEMA THERAPY AND PSYCHOTHERAPY. REVIEW CLINICAL FILES AND

COMPLETE ALL CLINICAL DOCUMENTATION. ACT AS A LIAISON WITH THE DEPARTMENT

OF HEALTH AND HUMAN SERVICES, LICENSING AUTHORITIES, AND LAW ENFORCEMENT.

SUPERVISION AND TRAINING OF STAFF. EDUCATE STAFF REGARDING THERAPY MODELS

OF INTERVENTION. SUPERVISE STAFF IN COUNSELING SESSIONS OFFERING GUIDANCE

TO INCREASE EFFECT RELATIONSHIP BASED THERAPY INTERVENTION. CREATE EQUINE,

AND S.O.A.R. THERAPY MODELS TO TREAT ADDICTION, AND CO/EXISTING MENTAL

HEALTH ISSUES FOR ADULTS AND YOUTH. STAFF WITH CLINICAL TEAM DISCHARGE

PLANING FOR CLIENTS, AFTER CARE, AND HIGHER LEVEL OF CARE. TREATMENT PLAN

TEMPLATEING INCREASING TREATMENT UNIFORMITY AND EFFECTIVITY. OQ45

AFTERCARE TRACKING PROCESSES TO MONITOR CLIENTS ABSTINENCE GAGING EFFECTIVE

OF INDIVIDUALS PARTICIPATION AND INTERNALIZATION OF TREATMENT. SUPERVISE

CLINICAL STAFF,DAY STAFF, AND ALL OPERATIONS OF RESIDENTIAL TREATMENT

CENTERS.

Clinical Director, Family Development Center (FDC), $1.8M outpatient

healthcare facility, 2002 to 2006. Launched startup after earning MA in

Mental Health Counseling, managing operations, including staffing,

training, contracts, customer relations and marketing. Directed 9

professional clinicians and 3 administrative staff. Supervised clinical

staff. Demonstrated and engaged clinical staff in effective therapeutic

evidence based treatment theories for youth, and adults. Directed

individual, group and family therapy for individuals dealing with substance

abuse issue co existing mental health issues. Conducted qualitative

research evaluating effectiveness. Hired, trained, supervised and mentored

clinical staff. Worked with legislators concerning various legislation

regarding insurance compensation and public access to mental health

services. Created training plans designed to strengthen therapeutic

relationships. Employed conflict resolution models. Designed state

required quality control documentation. Implemented a tracking system to

evaluate effectiveness of therapy models and interventions used by clinic.

Tracking system was implemented for a six month period which increased

effective rate by 45%. Produced a client retention program which increased

client retention level by 55% and new customer referral rate by 22%.

Performed qualitative research evaluating effectiveness of program models.

Organized an employee training program which increased employee retention

by 27%.Originated and implemented state required quality control

documentation for Medicaid, Medicare, Department of Human Resource, and

Department of Child And Family Services licensing.

Branch Manager, Wells Fargo, multinational diversified financial services

company, 2000 to 2002. Recruited to manage compliance, marketing and

underwriting, directing 16 employees. Left to pursue degree in clinical

services.

Additional: A member of the Utah Women's Legislative Counsel, I have served

as Planning & Zoning Commissioner and state party delegate. My community

involvement includes fund raising for the Children's Justice Center. An

avid biker, I am currently training for my first Century ride.

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