Home Health Customer Service

Michelle L. Bowen

***** ******** ****.,****

Thornton, CO 80233

********@*****.***

605-***-**** Cell

EXPERIENCE

Current Amedisys Home Health CO

Clinical Manager

• Scheduling of patients, staff, and frequencies

• Assure state and federal regulations are being followed at all times and educating staff when changes are needed in documentation or care

• Continuous quality improvement and PI to ensure trends are addressed

• Interviews with potential new staff

• Teaching/training new staff on computer and policies/procedures

2012-2013 Angels Care Home Health CO

BRANCH MANAGER

• Assure state and federal regulatory compliance applicable to home health and reimbursement issues.

• Liaison with staff, patients, families, and corporate

• Continuous quality improvement in clinical and billing arenas

• Ensure quality care to patients/families and their representatives

• Monitor and evaluate the agency expense budget and income

2011 Amedisys Home Health SD

DIRECTOR OF OPERATIONS

• Assure state and federal regulatory compliance applicable to home health and reimbursement issues.

• Acts as a liaison between staff, patients, physicians, and other health care providers.

• Continually monitors clinical episode management and provide direction/redirection as necessary

• Full HR responsibilities

• Ensure delivery of quality care to patients, enhancement of business development, and continuous improvement of agency efficiency and fiscal success

• Develop and monitor the agency expense budget and income

2010-2011 Dow Rummel Village SD

DIRECTOR OF NURSING

• Manage and direct all aspects of the Skilled Nursing unit and Memory Care unit including: RN, LPN, HHA’s, MDS Coordinator, Assistant DON, and Staffing Coordinator.

• Manage schedules for all disciplines

• Develop and monitor the department expense budget

• Full HR responsibilities

• Handled conflict resolution and patient/family concerns

• Provide in-service trainings to staff and families

• Handled all aspects of the clinical care and coordination of the census, and much more

2008-2010 Trail Ridge Assisted Living SD

DIRECTOR OF ASSISTED LIVING

• Manage and direct all aspects of the Assisted Living including: RN, LPN, Nursing attendants

• Manage schedules for all disciplines

• Develop and monitor the department expense budget

• Full HR Responsibility

• Provide in-service trainings and calendar for the year to ensure all requirements are met

• Oversee, monitor, and do checks on health needs and care of residents including medication administration

• Respond to emergency calls in Assisted Living and in Independent Living homes

• Provide effective and courteous service to all resident, guests, and co-workers

• Promote and protect the rights of each resident

2006-2008 Aseracare Hospice SD

DIRECTOR OF CLINICAL SERVICES

• Managed and direct all aspects of the clinical team including: RN’s, LPN’s, HHA’s, Social Worker, Spiritual Care Coordinator, Bereavement Coordinator, and Volunteer Coordinator

• Managed schedules for all disciplines

• Full HR Responsibility

• Assisted in contract negotiations for reimbursement and establishing synergy with all possible clients

• Assisted director with budgeting and staffing

• Handled conflict resolution and patient care concerns

• Handled all aspects of the clinical care and coordination of the census, and much more

2005-2006 Compassionate Care SD

CLINICAL COORDINATOR

• Managed and assigned nurses and C.N.A.’s to patients for cares

• Assisted in managing IDT with communications from office and doctors

• Assisted in contract negotiations for reimbursement and establishing in-network status

• Handled conflict resolution and patient care concerns

• Conducted employee reviews, compiled reports, arranged and presented in-services

• Provided leadership and assistance to co-workers with questions or concerns regarding their patients, including HIPPA laws, pain, DME, palliative vs. curative care, and many other day-to-day activities

• Audited charts and helped set up the quarterly Performance Improvement meetings

• Assisted in the screening, interviewing process, and orientation of new employees

• Participated in public relations and community activities to promote organization and it’s role as an effective member of the healthcare community

• Monitored and maintained patient care supplies

2001-2005 Sioux Valley Clinics SD

2003 Avera Cancer Institute SD

NURSE

• Ensured communication with nursing home, family, doctors, and patients

• Assessments of patients including ADL’s and medications

• Oversaw LPN’s and nursing assistants and their care of the patients

• Delivered reports at team meetings and to other staff as necessary

• Assisted with conscious sedation and procedures as needed

PREVIOUS EMPLOYEMENT HISTORY

2000-2001 Customer Service Sales Citibank, SD

1999 LPN Cedar Falls Lutheran Home, IA

1998 LPN Cedar Falls Healthcare, IA

PROFESSIONAL ASSOCIATIONS

2012 Advisor for USD School of Business-Nursing Home Administrator

2010-2011 President of the Sioux Falls Coalition on Aging

2009 Treasurer of No Room at the Inn Charity

EDUCATION

Currently MBA-Healthcare Administration Colorado Tech. University, SD

2010 Healthcare Administration (BS) Colorado Tech. University, SD

2002-2003 Nursing School (ASN) University of South Dakota, SD

1997-2000 Nursing School (LPN) Hawkeye Community College, IA

1995-1996 Business Management AIC, Cedar Falls, IA

1989-1990 General Studies Morningside College, IA

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