Manager Customer Service

KEITH D. GLOVER

**** ***** ****, *******, ** ****6 C: 240-***-**** **********@***.***

Manager / Supervisor

Seasoned manager with over 20 years of experience in all aspects of event management and facility operations,

including cleaning and construction services. Ability to multitask in a fast-paced environment. Committed to

superior customer service through excellent communication and organizational skills.

CORE EXPERTISE

Event Management – Large Team Management – Bidding and Contracts

Logistics and Transport – Cleaning and Maintenance

PROFESSIONAL EXPERIENCE

SAFEWAY BARBECUE BATTLE, Bowie, MD Jun. 1992- Present

Event Manager

Responsible for all phases of event organizing and management:

• Secure storage permits, sign bidding and awarding bids for suppliers, exhibitors, and vendors

• Apply for all permits, licensing, insurance, and other event functions

• On-site event responsibilities included trash collection and removal

• Correspond daily with clients via phone and e-mail

• Create client estimates and competitive quotes

• Maintain internal database to track of client inputs, shipping requests and other event information

• Communicate with on-site manager, staff, exhibitors, and vendors to ensure proper execution of events

GLOVER CLEANING & STAFFING, Waldorf, Maryland 1992 – Present

Owner

Supervises a professional team serving the metropolitan area with event staffing/management, demolition, post-

construction cleanups and cleanout, emergency services, commercial janitorial cleaning, parking management and

maintenance, and floor care

COVENANT BUILDERS LANDSCAPE & DESIGN, Waldorf, MD May 2002 – June 2012

Manager/Driver

Conducted sweeper maintenance for four shopping centers in the Maryland area

MFJ SERVICES, Waldorf, MD Sept. 1989 – June 2002

Manager

Provided excellent customer service as part of a full-service maintenance, janitorial, and staffing company

BURGER KING, Washington, DC 1985 1988

Manager

Supervised staff and operations at fast-food restaurant

MURRY’S STEAKS, Washington, DC 1982 1985

Manager

Supervised staff and operations at fast-food restaurant

EDUCATION

Virginia Union University ~ Coursework in Chemical Engineering

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