Customer Service Manager

~Teresa Leatham~

*********@*****.*** ~ ***** ***th Ave NE; Woodinville, WA 98072 ~ (206) 595-

3006

OBJECTIVE

To apply my diverse skill set and dynamic marketing nature toward making a

positive impact to an organization.

EDUCATION

University of Phoenix, Tukwila, WA

Bachelor of Science in Business Marketing 2009

Shoreline Community College, Seattle, WA

Two Year Graphic Design, Print Press & Arts History Work Study Program,

2006

Bellevue College, Bellevue, WA

Applied Associates in Humanities~ Business Transfer Focus, 2003

SKILLS

. Motivate and exhibit optimism in order to persuade positive team

dynamics to attain results

. Well-versed in marketing, customer service, staff and inventory

management, and sales

. Fluent in Microsoft Word, Excel, PowerPoint, Publisher- Skills in

Adobe CS~ Typing 35 wpm

WORK EXPERIENCE

AFLAC - Independent Insurance Agent

October 2011- Present

. First Quarter of 2012 won "Top Account Opener" Award for Seattle

Regional Office

. Won award for 2nd in WA State 2012 for opening Accounts

. Opened the most accounts in the nation during 2012 "Founders Week"

. Achieved every bench mark & goal available to inspire success in new

career with Aflac for associates

. Establish Accounts at Local businesses; enroll employee benefits, work

with payroll, & service clients

GMR MARKETING, LLC. - Market Nightlife Manager

October 2007- July 2011

. Managed Altria Nightlife Program & team; conducting market research &

promotional marketing events

. Responsible for hiring team; contracting & maintaining accounts,

inventory, & documenting events

. Won the award for 'Most Promotional Events Executed' in a year span-

Tripled accounts in Seattle

206 INC. & GT EVENTS/ASPEN MARKETING November 2010&11&12- January

2011&12&13

Market Manager & Brand Ambassador for Microsoft Windows On The Fly at

SeaTac Airport

. Raised awareness of the benefits of Windows 7&8 through a promotion at

the airport; Managed event

. Performed initial testing of the kiosk set up at the Southwest

Airlines headquarters in Dallas, TX year 1

. Selected to set up & perform promotion and train staff for demo for

the official press release in NYC year 1

SHORELINE COMMUNITY COLLEGE, Arts and Entertainment Board

March 2005 - June 2006

Graphic Designer, A&E Board Team Member/ Marketing Efforts for College

Programs

. Graphic designer hired to design posters, flyers, & handbills to

promote S.C.C.'s A&E Board Events

. Coordinated details for events, took care of speaker/performers

special needs, setting up event location, putting up signage,

decorating for events, campus tours for ESL students, involved in

campus hiring

WESTAFF, Contracted with XEROX CORPORATION, DocuSmart UW

account July 2002 - January 2004

Onsite Customer Support and Administrative Central Processing & Client

Management

. Supported the University of Washington with installation, machine

billing & service management

. Responsible for 250 machines i.e.; service call response, customer

service, basic repair, preventive maintenance, supplies management,

training staff and recording and creating billing spreadsheet for

client

NORSTROM-Bellevue Sales- Brass Plum Department

December 2000-July 2001

. Maintained top 3 sales list during employment - began as seasonal help

an offered a position

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