Sales Customer Service

CURRICULAM VITAE

Ilapogu Suvarna Raj

Vijayawada,

Cell: 903*******

Email: **********@*****.***

Objective

To be a Department Store Manager aggressively driving store sales growth and profits

by building a well-trained, customer-responsive workforce.

Qualifications Summary

• Master of Arts.

• Excellent capability to lead, encourage and develop a large team of associates.

• Superb ability to deal with constantly changing work demands .

Education

Master Of Arts

Work Experience

Department store Manager In Al-Sorayai Carpet Factory 10 Years

• Responsible for overall operational integrity of the store.

• Ensure all products and displays are merchandised effectively in order to

maximize sales and profitability.

• Responsible for recruitment, selection, training and supervision of staff to

maximize sales and profit performance.

• Forecast scheduling needs and ensure sufficient associates on the floor to meet

customer demand.

• Develop and communicate store standards to associates.

• Observe and evaluate associate's job performance.

• Store Supervisor: MAR. 2000 - March 2003, In Al-Sorayai Carpet Factory

• Responsible for sales and profit performance.

• Worked with buyers and planners to identify high profit sales items.

• Merchandised products according to profit potential.

• Controlled expenses, shrinkage and inventory levels in the store.

• Recruited and hired the most qualified candidates to meet the store needs.

• Trained associates to provide quality customer service.

• Responsible for achieving store shrinkage goals and for the establishment and

implementation of both new and existing loss prevention procedures.

• Forecasted staffing needs and developed a recruiting and hiring strategy to

ensure optimal store staffing in all areas.

• Regularly visited relevant competition to maintain an awareness of store

performance issues and market trends.

• Ensured customer concerns were solved effectively and promptly.

• Provided direction, supervision, guidance and training and development

opportunities to associates.

• Receiving and issuing the materials,as per the FIFO following the ISO

procedures

• Promptly following the PO’s with the Procurement Dept and making Purchase

requests to maintain the stock levels.

• Taking Inventory and submitting to the management to acknowledge the stock

status and pending PO’s

• Presently working as W.H .Supervisor in ESNAD.CO. Ltd.

Saudi Arabia, Jeddah.

Software Knowledge:

•

Operating System : Windows XP, 2000, 95/98, Dos 6.22.

•

Windows Applications : MS Office (Word, Excel, PowerPoint).

•

ISO : Certificate of ISO 9001:2000 Corrective

•

And Preventive Actions

Certificate of Achievement,

Certificate of Recognition

PERSONAL DETAILS

Name : Ilapogu Suvarna Raju

Father Name : Ilapogu Bushanam

Date of Birth : 25th AUG, 1965

Martial Status : Married

Nationality : Indian

Languages Known : English / Hindi /Arabic Malayalam, Telugu

Driving License : Holding Indian Driving License

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