Customer Service Sales

Wendalys Nieves

**** * ****** ****** *** * ~ Allentown, PA 18102

484-***-**** ~ *************@*****.***

OBJECTIVE To obtain a position as an Office Administrator at Casa Guadalupe Center where I can maximize my organizational skills in a challenging environment, thus achieving a high degree of work efficiency.

SKILLS SUMMARY Bi-lingual (English and Spanish) Communication (written/oral)

MS Word/PowerPoint Customer service

Interpersonal skills Team player

Results Oriented Conflict resolution

Training/Development

EDUCATION Mccann School of Business and Technology – Allentown, PA

Associate’s Degree in Business Administration, (expected graduate) 12/2014

William Allen High School – Allentown, PA

High School Diploma, 09/2002 – 06/2006

Baum School of Art – Allentown, PA

Scholarship Program, 04/1999 – 10/1999

EXPERIENCE Production Worker, 01/2012 – 05/2013

Sharp Corporation (Imko Workforce Solutions) – Allentown, PA

• Implemented an in-house computerized system, was responsible

for complete line production to include inventory

• Approached a team work effort, supervised 4 to 5 co-workers with

emphasis on quality and production control

• Inspected bottled medicine to identify the cause of errors or other problems to ensure that packed specifications were met

• Developed constructive and cooperative working relationships with others, and maintained them over time

Receptionist, 06/2011 – 12/2011

Bennett Toyota Dealer – Allentown, PA

• Demonstrated proficiencies in telephone and front-desk reception

within 8 lines and 27 extensions in a high-volume environment

• Ensured that all clients were greeted in a prompt and professional manner

• Excelled in the role of frontline receptionist handling administrative

tasks and information monitoring

• Maintained a neat and organized reception area

• Heard and resolved complaints from customers or the public

Picker/Packer, 03/2011 – 06/2011

Walgreen Distribution Center (Allied Personnel Services) – Bethlehem, PA

• Picked orders in a fast-pace environment

• Recorded items and Order information on specified forms and records

• Examined school and food supplies to verify conformance to quality standards

Sales Associate (Seasonal), 02/2011 – 05/2011

Macy’s – Whitehall, PA

• Greeted customers and ascertained what each customer wants or needs

• Computed sales prices, total purchases and received and processed cash or credit payment

• Achieved 100 percent of the store credit goal, opening about 3 to 4 credits a day

• Recommended, selected, and helped locate or obtain clothing based on customer needs and desires

Production Worker, 02/2007 – 09/2009

Sharp Corporation – Allentown, PA

• Implemented an in-house computerized system, was responsible

for complete line production to include inventory

• Approached a team work effort, supervised 4 to 5 co-workers with

emphasis on quality and production control

• Inspected bottled medicine to identify the cause of errors or other problems to ensure that packed specifications were met

• Developed constructive and cooperative working relationships with others, and maintained them over time

Production worker (Temporary), 06/2006 – 02/2007

Lutron Electronics Company (Allied Personnel Services) – Allentown, PA

• Assembled parts for light switches in a teamwork environment

• Inserted light switch bulks at a fast pace on the auto-lines

• Inspected finished light switch and dimmer products for quality and adherence to customer specifications

Retail Salesperson, 09/2005 – 06/2006

JC Penney – Whitehall, PA

• Described merchandise and explained use and care of merchandise to customers

• Computed sales prices, total purchases and received and processed cash or credit payment

• Developed customer relations and high energy levels contribute to customer service

• Maintained fitting rooms cleaned and kept displays organized

Sales Associate/Telemarketer, 03/2005 – 09/2005

Kirby Company Team Enterprises – Allentown, PA

• Delivered prepared sales talks, reading from scripts that describe the Kirby vacuum, in order to persuade potential customers to purchase a Kirby

• Recorded names, addresses, purchases, and reactions of prospects contacted

• Planned and organized business strategies to achieve desired results

TRAINING/

CERTIFICATE CareerLink – Allentown, PA

Employability Skills Training, 03/2011 – 06/2011

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