Manager Project

John LeClair ***** SW **th Court Miami, Florida **157

305-***-**** ****@***********.***

SENIOR TECHNOLOGY MANAGER

IT Manager - IT Director - Engagement Manager - Service Delivery Manager

Dedicated 14-year career leading the design, deployment and support of

advanced technology solutions, and building and managing IT operations for

high-growth organizations.

SUCCESSFUL IN PARTNERING WITH TEAMS, BUSINESSES, MANAGEMENT AND CLIENTS TO

IDENTIFY NEEDS, DEFINE TECHNOLOGY VISION AND ROADMAP, AND EVALUATE AND

ALIGN TECHNOLOGY INVESTMENTS WITH BUSINESS GOALS TO ACHIEVE HIGH ROI.

PROVIDE DEDICATED LEADERSHIP FOR KEY TECHNOLOGIES, INCLUDING NETWORK

INFRASTRUCTURE, SECURITY, MESSAGING, REMOTE ACCESS, BACK-UP/RECOVERY,

FIREWALLS, AND BUSINESS CONTINUITY.

NATURAL COMMUNICATOR AND TEAM LEADER WITH STRONG MOTIVATIONAL SKILLS AND

ABILITY TO BUILD, PRODUCE AND SUCCEED.

STRATEGIC BUSINESS & ORGANIZATIONAL PLANNING TECHNOLOGY SOLUTIONS &

DIRECTION PROJECT MANAGEMENT

TEAM BUILDING & LEADERSHIP BEST PRACTICES & CONTINUOUS IMPROVEMENTS

CUSTOMER & PARTNER RELATIONS

MCSE CCNA CCNP CNA CCA CERTIFIED PROFESSIONAL

PROFESSIONAL EXPERIENCE

WESTERN DIGITECH - MIAMI, FL 2012 TO PRESENT

VP Of operations

Responsible for all aspects of service delivery for the organization.

> Implemented salary plan and personnel reviews

> Created job descriptions for all service delivery personnel

> Implemented KPIs for technical team members

> Reorganized team structure and service delivery methodology

> Created and implemented system to provide support outside of business

hours

> Implemented quarterly strategic meetings with contract clients

> Evaluated, tested, and implemented new remote management and monitoring

tool to support contract clients.

> Project management

> Recruit, develop, and grow service delivery team

Compass Technologies of Florida - Coral Gables, FL 2010 to 2012

Founder/President

Established Managed Services consulting firm serving small and medium

businesses in South Florida. Successfully recruited and serviced clients

with state of the art Managed Services solutions.

> Recruited SMB clients

> Developed and implemented standards for remote monitoring and

management, service delivery, quarterly business reviews, disaster

recovery and business continuity, security, remote access, and network

administration.

> Small Business server migrations and implementations

> VMWare ESXi implementations

Palindrome Consulting, Inc. - North Miami Beach, FL 2008 to 2010

DIRECTOR OF Operations

Immediately assumed responsibility for running all aspects of the business

reporting directly to business owner. Full accountability for growth and

development of service team, service delivery, P&L, account management and

customer satisfaction.

> Recruiting, developing and maintaining consulting force

> Defining personnel performance metrics

> Account management/service delivery

> Project management

> Development of best practices, policies, and procedures

> Development of partner relationships

Selected Achievements:

> Implemented personnel standards

> Improved professionalism and skill level of consulting team

> Implemented measurable standards

> Implemented business automation system

> Implemented bonus program

> Increased utilization 25%

> Decreased back office support staff 50%

> Developed and Implemented Managed Services offerings and Help Desk

> Led technical team in implementing latest technologies such as Exchange

2007/2010; Server 2008/2008 R2

> Served as project lead for complex projects such as RSA implementations

Compuquip Technologies, Inc. - Miami, FL 1999 to 2008

Built an impressive record of achievements through a series of increasingly

responsible positions for this regional technology consulting, systems

integration, and security services provider.

DIRECTOR OF PROFESSIONAL SERVICES (2006 to 2008)

MANAGER OF PROFESSIONAL SERVICES (2004 to 2006)

Promoted and given full P&L accountability for analyzing, recommending,

implementing and managing technology solutions for internal corporate and

clients to support business demands. Consult with clients to provide

expertise across a broad range of technology and business solutions,

including network infrastructure design, security, messaging, remote

access, and best practices. Provide leadership and framework to actively

identify needs and resolve critical issues.

Scope of accountability spans team building and leadership, staffing and

training, performance evaluation, project and engagement management,

business development, new product and service rollout, IT strategies and

solutions, IT operations management, Service Level Agreements (SLAs), and

partner/client relationship management. Hold complete oversight for team of

40, consisting of Project Managers, Engineers and Support Personnel.

Selected Achievements:

> Full accountability for managing and enhancing IT operations for

internal corporate and 50 clients throughout South Florida, to ensure

optimal delivery of services to more than 1,800 users.

> Championed the introduction of highly successful Vulnerability and

Security Assessments service offerings, to minimize risks and ensure

optimal safeguarding of key systems and data across enterprises.

> Introduced and enforced IT policies and procedures for security,

disaster recovery, and service standards.

> Established and managed a high-performance team sharing common vision

and goals.

> Recognized for overseeing the seamless migration of network

environments with minimal disruption to business operations.

> Credited with effectively recovering systems after failures with

minimal data loss.

> Provided strategic and tactical leadership for competitive wins,

successful technology implementation, and long-term client retention.

Compuquip Technologies, Inc. - Director/Manager of Professional Services,

Continued...

Successes & Solutions:

> Collaborated with vendor to redesign ConnectWise professional service

automation software to resolve data integrity issues for internal

corporate. Drove the delivery of technical training to internal team,

and enhancement of core modules to model business operations. Solution

was recognized for reducing invoicing from 1 day to 15 minutes,

simplifying and enhancing time entry functions, and increasing overall

accuracy of reports.

> Oversaw the complete redesign of LAN/WAN infrastructure for the Turks

and Caicos government to resolve downtime issues due to multiple virus

outbreaks. Build new domain and messaging infrastructure for 2 main

islands, and led the migration of 1,000 users over a weekend.

> Directed the migration of IT infrastructure for regional bank,

consisting of 1200 users and 50 servers, from Novell and MS Exchange

5.5 to Active Directory 2003 and MS Exchange 2003 with zero business

disruptions.

SENIOR NETWORK ENGINEER / project manager (2001 to 2004)

Advanced to drive the appropriate and on-time delivery of LAN/WAN design,

migration, and upgrade projects for clients throughout South Florida.

Interfaced extensively with clients to identify needs and recommend

appropriate solutions to enhance capability and increase availability.

Planned, tracked, and monitored all aspects of projects. Defined overall

project scope, deliverables, budgets and resources. Led cross-functional

teams of up to 6, consisting of internal employees and subcontractors.

Successes & Solutions:

> Architected and oversaw the upgrade of network infrastructures for

numerous clients from Windows NT/Novell 4.2 and MS Exchange 5.5 to

Windows 2000/2003 and MS Exchange 2000/2003.

> Managed the migration of messaging infrastructure for national bank

from Lotus Notes to MS Exchange 2003. Designed and implemented high-

availability solution with real-time mirroring and fail-over between

Miami and New York. Led the seamless integration of MS Exchange with

parent company's 20,000 user national Lotus Address book.

> Drove the design and build out of MS Exchange disaster recovery

solution for 500-seat regional bank; and MS Exchange 2000 clustered

disaster recovery solution for a 1200-seat local government agency.

NETWORK ENGINEER (1999 to 2001)

Recruited as a core member of network administration team accountable for

planning and ensuring the on-time implementation of technology solutions to

clients throughout South Florida. Accountable for overall success of

assigned projects, from initial identification of needs through

implementation and customer satisfaction.

Successes & Solutions:

> Successfully migrated network infrastructures for a banking institution

and a non-profit organization from MS Windows NT and MS Exchange 5.5 to

Active Directory and MS Exchange 2000.

> Completely design and built infrastructure for new banking institution,

consisting of MS Windows 2000 and MS Exchange servers, MS Windows 2000

desktops, anti-virus, back-up, printers, firewalls, and routings.

Education and Credentials

BACHELOR OF SCIENCE DEGREE VIRGINIA TECH

Associate of Science Degree in Network Engineering Florida Computer &

Business School

Microsoft Certified Systems Engineer (MCSE) Certified Novell Associate

(CNA)

Cisco Certified Network Associate (CCNA) Cisco Certified Network

Professional (CCNP)

Citrix Certified Administrator XenApp XenServer

IBM eServer xSeries Technical Principles, p5 & pSeries Technical Sales

Support & High-End Disk Solutions

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