Advisory Systems Engineer

Mary Lou Boruch ** Ocean Lane Drive Apt. ****

Key Biscayne, FL 33149

[pic]

Phone: 609-***-****

Email:

********@*****.***

PROFESSIONAL SUMMARY

Possess 20+ years of professional experience working as an IT Specialist

and Senior System Engineer with in-depth knowledge of operating systems,

security, databases, testing, programming, networking, hardware/software,

end-user and customer support. Have over eleven years of experience as a

Lead and Manager in many levels. Knowledgeable and experienced in

implementation, project planning, execution, monitoring, and resource

balancing with ability to support multiple simultaneous projects in a

matrix organizational structure. Possess ability to thrive under pressure

in a fast-paced environment and have proven to be a fast learner. Have a

broad range of field support duties such as problem identification,

evaluation, and problem resolution.

TECHNICAL SKILLS

Operating Systems and Software

. Windows XP, 2000, 98, Vista and . Linux: RedHat and CentOS

7

. Microsoft Excel, Word, and . IBM AIX

Power Point

. Microsoft Outlook . UNIX

Microsoft Project Oracle PL/SQL

. Microsoft Access . XML; SSH; SFTP; FTP; Telnet;

LDAP

Microsoft Dynamic CRM . QuickBooks

MS Exchange SNMP; NIM

Tivoli Storage Manager Open View

. Hummingbird Exceed . TCP/IP

Visual Slick Edit VI; VIM

VMware Active Directory

SMS. SCCM LANDesk

Computer Languages

. C++ . BASIC

. COBOL . RPG II

Computer Systems/Hardware

. IBM POWER Systems . Windows Servers NT, 2003, 2008

SUN Workstations PC's

. SUN Servers . CISCO

Ethernet Routers/Switches/Firewalls

SAN Storage Systems Veritas Clusterware and volume

IBM DS4000 manager

LANS/WANS

Cisco MDS

Certifications

. Netware 4.11 CNE 2001 . Pursuing CISCO CCNA

Certification

PROFESSIONAL EXPERIENCE

10/2008 - 5/2013, ADVISORY SYSTEM ENGINEER, Enroute Computer Solutions,

2511 Fire Road Suite A-4, Egg Harbor Township, NJ 08234, Contractor to the

Miami ARTCC

I was hired as a contractor to provide technical expertise for En Route

Automation Modernization (ERAM) technology, the heart of the Next

Generation Air Transportation System (NextGen) and a key component of the

National Airspace System (NAS System) at the Miami Air Traffic Control

Center. Since February 1, 2009, I have been the assistant lead for the

four contractors that also support the project. Duties include providing

the Program Office Manager analytical trouble reports, coordinate

resolution to operational and automation discrepancies. Work with and

train the Technical Operations staff on over 40 IBM AIX servers, 10 Windows

Servers, and over 100 LINUX workstations on how to analyze and repair

hardware/software issues. Used VMWare to for capacity management, system

monitoring, release management, configuration management, and root cause

and analysis. Correct program errors, prepare scripts using UNIX, compile

documentation of program development, and analyze system capabilities to

resolve questions of program intent, output requirements, input data

acquisition, programming techniques and controls. Modified and tuned Oracle

databases using SQL queries to guarantee maximum efficiency and

effectiveness. Apply the appropriate FAA standards, processes, procedures,

and tools for Network secutiry and CISCO Firewall administration. I have a

Public Trust Security Clearance.

Skills and applications used: Windows Servers/Desktops, UNIX, AIX, LINUX,

IBM Servers, ORACLE PL/SQL, Tivoli, VMWare, Visual Slick Edit, VI, VIM,

CISCO routers/switches/firewalls, Hummingbird Exceed, Microsoft Office

Products, XML, SSH, SFTP, FTP, Telnet, Open View, TCP/IP

. KEY ACCOMPLISHMENTS:

o I directly supervised 3 System Engineers and, with changing

staffing situations, was responsible for the activities of FAA

technical operations and automation which over twenty (20)

individuals had many different areas of specialization.

o April 2012, I converted eight of the ten Windows Servers to

LINUX. This included installing new software, configuring, and

making sure they were in compliance with the FAA standards and

security policies.

o February 2009, I setup ten(10) new Windows servers for the Miami

ARTCC. Developed the Active Directory Group Policies for

setting up consistent desktop and server configurations, control

the end-user experience, and the lock down workstations. Also,

setup security settings for auditing, logging and logon

restrictions; running scripts at start-up, shutdown, logon or

logoff; installing software; redirecting user folders; and

manipulating the registry over administrative templates.

o Developed great customer relations with all of the FAA

personnel. Worked directly with the Program Operations Manager

who commented to me many times that I have an excellent ability

to analyze and resolve issues very efficiently. He also liked

that I have the ability to resolve many network issues including

cabling, hardware, optimization, etc.

o Assisted FAA Technical Operations personnel in finding immediate

solutions for Critical and High of Interest ERAM problems.

o Developed courses, trained and assisted FAA Technical Operations

and Air Traffic personnel in ERAM Transition Testing and Lab

Manager Training course at Miami ARTCC.

o Developed and implemented a very proficient Disaster Recovery

plan.

11/1997 - 10/2008, SENIOR SYSTEMS ENGINEER, APPTIS, Inc, William J. Hughes

Technical Center, Atlantic City, NJ

I was contracted by the FAA to be a member of the En Route Automation

Modernization (ERAM) Field Familiarization team that consisted of going to

various FAA sites, training NAS, NOM and technical personnel. While at the

Technical Center I provided FAA site support remotely. I also provided

complex technical information about computers applications, systems,

products and services to the customers. Providing exceptional customer

service for over 3000 users was fast paced and intense but was very

fulfilling. My team and I created and executed test plans, test cases,

such as Fault Analysis and Recovery, for the ERAM Field Familiarization

team. From November 1997 to August 2001, I was tasked with installing,

supporting, and maintaining UNIX/Windows Servers and workstations. And for

the last three of those yeas I was manager for a staff of five computer

technicians. I supported Microsoft servers and applications, as well as

hardware/software and network troubleshooting. My duties included but were

not limited to, scripting, light programming, project management,

configuring new servers and workstations, managing user accounts,

installing system-wide software, performing procedures to prevent the

spread of viruses, allocating mass storage space, supervise and training

computer operators.

Skills and applications used: UNIX, AIX, LINUX, COMPAQ Servers, Novell

Netware, IBM Servers, ORACLE, Tivoli, Visual Slick Edit, VI, VIM, CISCO,

Hummingbird Exceed, Microsoft Office, Microsoft Project, Microsoft Windows,

XML, SSH, SFTP, FTP, Telnet, Open View, TCP/IP

ADDITIONAL WORK EXPERIENCE, SKILLS, KNOWLEDGE, AND TRAINING

. 1991 - 1997: PC SPECIALIST/PC SUPPORT ASSISTANT MANAGER,

Wheaton Industries, Inc.

o As PC Support Assistant Manager from 1993-1997, reported

directly to the Director of Information Systems of a company

that employed over 600 people.

. 1989 - 1991: SENIOR DATA ANALYST, Spenser Gifts, Inc.

o Analyzed different many technical issues associated with the

company's POS system.

. TRAINING: Department of Transportation (DOT) Security Awareness

Training

. AWARDS AND HONORS: Received Circle of Excellence Award 1st Quarter

2008 from APPTIS, Inc. for ERAM field familiarization and for

contributions to the success of the Service Operations Support 6 (SOS-

6) contract.

Education

Associate of Science

Computer Information Systems, Atlantic Cape Community College, Mays

Landing, NJ

2004, Graduated with Honors, Member of Phi Theta Kappa

Information Processing with Accounting

Taylor Business Institute, Pomona, NJ

1984, Graduated with Honors

Personal Interests

. Running and working out, golf, enjoying the outdoors

. TV sports which include basketball (The Heat), football, baseball, and

golf

. Have done many walks for various charity groups

Contact this candidate