Manager Quality Assurance

Phyllis M. Teresi

**** ***** ******, #**, ****** Park, FL 32792 *************@*****.*** C: 904-***-****

Software & Operating Systems

Yardi, Rent Manager, One-Site, Esite/EPO, Amsi EPO, Blue Moon Leases, PayLease, ADP EZ Labor Manager, First

Data,/TeleCheck System, Microsoft Windows, professional 2000/2003, XP, Millennium, Access, Adobe Reader, Word

Perfect, Microsoft word, excel, publisher & project, Harvard Graphics v3.0, Lots 123, Quicken for Windows, Paradox,

PowerPoint

Social Media Network & Other Software

ForRent, Twitter, Facebook, Google, Apartment 24-7, Youtube, Linkedin, Apt. Finder, AAGO, Oodle, Craigs List,

Market Place, Rentalads, Postlets, Hotpads, Rentlinx, Print shop deluxe, WIX web site builder, FloorPlanner, Windows

Movie Maker, Resident Data, Resident Check, Credit Retriever, First American Registry

Conventional, Single Family, Home/Tax Credit Properties

10 Years Property Manager Experience in Florida

Overseen all property operations & functions, frequently kept up with knowledge of principles and practices, applicable federal,

state, local laws and regulations including fair housing. Exceeded employer’s performance review standards. Supervised all

market research and analysis. Adhered to and enforced all company and community policies, recruited, trained and terminated

employees. Maintained all financial transactions and monitored accounts, administered P&L and budgets. Turned around high

delinquency rate, improved process for collecting and tracking lease payments. Performed evictions, write offs and attended court

cases. Established strengths in cultivating and supporting resident relationships leading to high occupancy rates, minimal turnover

and renewal of long-term leases. Built relationships and expanded opportunities with existing clients/vendors increased business

opportunities and negotiated vendor contracts. Handled complaints, settled disputes, resolved conflicts and negotiated with others.

Guided property improvement projects, partnered with contractors, building owners, and management to secure on-time

deliverables for capital improvements. Complied and implemented all building and safety codes. Assembled, lead and guided top-

performing maintenance and housekeeping teams to provide quality work and customer satisfaction.

Brandywine Holdings-MJW & Asso.– Orange Park, Florida Site: Four Winds Apartments

Manager (2008 – 2009) & General Manager (2011 – 2012)

Worked directly with investors. Reorganized and restaffed property, negotiated contracts with new vendors. Overseen and

implemented all advertising and social media, created web sites, heavily marketed military base. Researched and created all new

user names and passwords for entire functionality of office and created office manual for owners. Successfully turned around high

delinquency rate and turnovers.

Cambridge Management - Winter Park, Florida Site: Tuscany at Aloma

Property Manager Home and Section 8 -HUD Program (2009 – 2011)

Interpreted the Home Compliance Policies for the property and ensured the staff adheres to policies and procedures.

Verified all applications, re-certifications and required documents were completed and prepared in compliance with

policies and home credit requirements. Reduced cost by cutting back on contractors and completing work in house.

Negotiated contracts with new vendors. Over seen marketing created new floor plans, brochures and websites.

Summerwind Holds.-MJW & Asso. – Jacksonville, Florida Site: Summerwind Apartments

Property Manager Rehab/Cardinal Property and 350 Single Family Homes, 200 under Section 8 (2005 – 2008)

Worked directly with investors. Converted data from Rent Manager System, to Excel Format, manually maintained until new

software One-Site was in place. Managed all advertising and social media, Researched and implemented new potential to upgrade

interior Cardinal homes and eliminated an unsafe environment. Developed effective relationships with state agencies, monitors and

handled all section 8 move ins. Overseen property rehab construction projects for capital improvements.

Univesco – Orange Park, Florida (Sold in 2005 to MJW & Associates) Site: Four Winds Apartments

Assistant Manager (2003 – 2005) & Leasing Consultant (2002 – 2003)

Maintained quarterly market survey report, had knowledge of area competition for military base. Overseen all

advertising and social media, created and designed brochures, floor plans and newsletters. Reviewed and maintained

weekly status, rent rolls, delinquency, financial and P&L report. Received, recorded and deposited rent collections;

Phyllis M. Teresi Page 2

created all notices and performed evictions. contacted vendors for bids, scheduled work and contracts. Handled all lease

documents and files. Created business suites with furnished apartments and created new addendum’s. Certified in a crime watch

program by Jacksonville Police Department.

Brokerage Firm 14 Years Experience Portfolio for

UBS/PaineWebber –New Jersey, New York

Senior Associate – Tech. Srv. Group/App. Support/Change Management and Quality Control (1999 – 2002)

Held weekly meetings with senior levels of the Firm, Developers and Users to insure the quality of all system development projects

meet the end-user requirements. Managed weekly meetings at two sites via teleconferencing for test modifications to existing

systems and conduct post implementation reviews. Used the appropriate procedures and tools to test systems. Provide Change

Man support through Q/A testing for individual applications, trouble shooting problems and solving issues in a timely manner

before approval to go real time. Maintained and prepared 90 Day Tech Calendar for stability, staff and Tech meetings; processed

and worked with several Q/A groups to evolve the process of moving the calendar to the intranet for the millennium. Produced

reports for month end, worked on various projects, designed and implemented new reports for the intranet.

Internet and E-Mail Access – GTS Deployment/Core Team (1997 – 1999)

Accountable for timely processing of all Internet and e-mail access and request forms. Grant Internet and e-mail access for all

moves, adds and changes. Add e-mail accounts to POP server via a script process. Support clients with Netscape software

configurations. Conducted weekly meetings between Systems Administration Staff, Deployment/Lincoln Harbor Team and

Communication Finance Services Group.

Associate to Corporate Vice President – Client Reporting/IRS Reporting/Statement Support (1995 – 1997)

Created all financial administrative and management reports, produced a monthly and daily ACD phone and abandoned

call report, assisted in reshaping and recreated several reports. Used various system resources such as PFMD, APPO,

SSCO, STAR, TEFRA, NMXA, CDBA, INFO, DQSI and Account Inquiry to produce management and tax related

reports for client reporting. Assisted with calls from clients, brokers and sales assistants during tax season. Responded

to calls, e-mails and star cases from branches and brokers on client statement related issues. Handled all special

instructions on statement corrections/reprints. Worked closely with I/O Distribution, ISD Systems, New Accounts and

Mailroom-Proxy to coordinate the production and distribution of client and broker statements. Coordinated monthly

statement quality assurance meetings.

Litigation Assistant to Senior Vice President, Senior Associate General Counsel and (1991 – 1995)

Director of Litigation and 2 Division Vice Presidents of Legal Counseling – Legal Department

Administrative Assistant – Consumer Affairs and Services Department (1989 – 1991)

Receptionist/Intern – Retail Consumer Market Executives (1988 – 1989)

Education

The Berkeley College – 3 East 43 Street New York, NY Major – Information Processing Systems Management (1988

rd

Graduate)

TelTech Education – PaineWebber Tech Course – New Jersey

Completed Introduction to Unix Course (1998) Completed Change Man Course (1999), Completed Introduction to

JCL/MVS Course (2000), Completed Introduction to OS/390, TSO, & AS400 (2001), Corporate Training and

Development for Time Management for Managers and Professionals Course (2000)

Housing Credit College – Florida (Compliance Diploma 2012)

Fair Housing 101 Housing Primer (2011), Housing Credit 101 Compliance Basics (2011), Housing Credit 103 Income & Assets

(2011), Housing Credit 204 Unique Program Rules (2011), Housing Credit 205 Income Limits, Rents & Utility Allowances (2011),

Housing Credit 245 Site Compliance Specialist (2012), Housing Credit National Compliance Professional (2012)

REFERENCES WILL BE FURNISHED UPON REQUEST

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