Sales Customer Service

Manoj Mishra

* ******** ****

Etobicoke, Ontario M9W 2S1

Cell : 647-***-****

********@*****.***

Career Objective : To use my wide experience in Customer Service, business development

and sales field and put in effective contribution towards the growth of the Organization

Highlights of Qualifications:

Vast experience in telecom and high technology office automation industry apart from strong back-

ground in retail, whole sale, international business and corporate and institutional accounts

Familiarity with Telecommunications: Voice, Data, ISP

Familiarity with Sales Management, Time Management and Business Case and Financial Analysis Strong

ability to attend on-site customer appointments on a daily basis

Excellent account management and interpersonal skills

Excellent people management and sales closing and negotiation skills

Education

Bhopal University

Bachelor's Degree – B.A.

Bhopal, Madhya Pradesh, India English,

Political Science, Sociology

SV Govt. Pol ytechnic

Diploma - Mechanical Engineering,

Bhopal, Madhya Pradesh, India

Work Experience

September 2011 – Present

FirstChoice(Group) Canada

Reporting to Chief Executive Officer

Business and Account Development Team Leader

Proficient in doing business with both Canadian and the United States Government. Independently

handling RFP’s from the RFQ level to implementation of the order including the sending PO’s to the

vendor, follow up on supply and installation and other requirements, following up with the client to

ensure they received proper service and support, collection of payment after sending the invoice.

The value of the Proposals submitted valued over 15 million and won various contract from our clients

for over 2 million.

Have worked on many RFP’s simultaneously when there was pressure and very comfortable handling

work pressure without any stress

Significantly improved multi-tasking ability by managing several projects simultaneously with planning

and prioritization and ensured the meeting of tight deadlines in a fast-paced environment with support

and complete guidance to the team of almost 30 business development executives and interns from

universities and schools from Canada and overseas.

Shared a big deal of work pressure of the CEO’s day to day work and ensured he gets enough time for

planning expansion and venture in to newer business activities.

Conducted extensive market research to find international vendors for products/equipment requested

by clients with research skills and maintained a large volume of supplier data in Excel utilizing

organization skills

Negotiated with vendors on terms and conditions based on the analysis on our bargaining power to

enable effective trading and operations as well as the analysis of cash flow risk to maintain a sustainable

cash conversion cycle

Established business relations with substantial new suppliers and sustained efficient and amicable

relationships with existing suppliers to secure long-term cost advantage with initiative and interpersonal

skills

Looking after business development for the entire Canadian and United States Region

Participating in Solicitations and Request for Proposals from the Federal Governments of Canada and

the US, for National Defense, Air Force, Army and many more including educational institutions, Hospitals

and other provincial and public sector opportunities.

Researching and preparing database for suppliers, sending our request for quotations, negotiating prices,

preparation of Bid Proposals, follow up with the clients and negotiating the price in order to achieve

business. Co-ordinate, coach and supervise the interns normally about 30 to 40 in numbers and help

them learning to do business in Canada and the US.

Instrumental in submitting more proposals as compared to previous years and increased business by

increasing the probabilities by more submissions

Bell Canada, Toronto, Reporting to Sales Manager Loyalt y April / 2008 To August 2011

Customer Service and Sales of company's Communication products like Telephone, High Speed

Internet service and Digital Television.

Retaining the customer with the company by providing excellent customer service and resolving their

concerns on top most priority, retention of existing customer base, cross selling and up selling products

Extensive knowledge of products and software used to provide service to client’s satisfaction.

Carrier Corporation Canada Ltd., Mississauga December / 2007 - March /

Reporting to General Sales Manager Central Canada 2008

Inside Sales Representative providing quotes for Commercial HVAC products, preparing shop

drawings, responding to queries of clients, monitoring inventory, receiving and calling customers across

the territory to ensure smooth functioning of the Commercial Sales department, Using the Custom made

software to provide exact and accurate information

Products handled: Commercial Roof top HVAC equipments, Heat Pumps,

Gemma Communications, Toronto October / 2007 - December /

2007

Sales Associate sales of President’s Choice Credit Cards, activation of the Credit Cards and selling

associated service

Skills

Computers and Internet

Excellent communication skills in English and Hindi, understand Punjabi

Proficient in use Of MS Office, Outlook Express, Research and gather information through Search

engines,

Proficient understanding of various software, preventive maintenance of the Computer

Proficient in use of Photo copiers, Fax and other office equipment

Drive and hold a valid and clean “G” driving license.

Aw ards/ Achievements

Highest Sales - 1995

W on Highest Sales awards from Soybean Processors Association of India in the entire country for soy

products, snack and value added products amidst tough competitive market

Highest Sales Aw ard - 1996

W on Highest Sales awards from Soybean Processors Association of India in the entire country for soy

products, snack and value added products amidst tough competitive market

Bell Canada- 2011

Won the President Club award for being part of top performers and won an all paid family

vacation in Mexico

Affiliations

Rotary International Bhopal India, Secretary and Treasurer

October / 2002 - September / 2006

Volunteer Work

Carrier Canada, Mississauga December / 2007 - March2008

Inside Sales Support

Supported the inside sales and commercial sales Team for entire duration of the work period working as

full time Volunteer over 440 hours

Interests

Reading, writing, Travelling, learning, music, Computers, Internet and Community working

Contact this candidate