Manager Customer Service

Joseph Corluka ● 647-***-****

**** ******** ***● Toronto, ONM4C 4H1 ●*************@*****.***

Dear Hiring Manager,

I am a result-driven, goal oriented, hardworking individual looking to obtain a position where I

would work closely with staff, management and Customers on a daily basis. I am knowledgeable

with all facets of business management including budgeting, inventory control, performance

management, and customer service. In addition, I am familiar with all financial operations

including administration, sales forecasting and retail operations.

I am highly motivated and dedicated individual with the ability to grasp and learn new concepts

quickly and independently. I have a positive attitude and demonstrate patience and exceptional

customer service when dealing with clients and internal staff. I have strong interpersonal and

communication skills. I work well under pressure and in sensitive situations where I strive for

customer satisfaction while working amiably independently and in a team environment.

The position of VP of Operations sounds like an outstanding opportunity and I look forward to

hearing from you in the near future to further discuss your needs and outline my strengths in

person. You may reach me at 647-***-**** or by email at *************@*****.***

Thank you for reviewing my resume and I look forward to discussing my qualifications in further

detail with you.

Sincerely,

Joseph Corluka

Joseph Corluka

Joseph Corluka ● 647-***-****

1501 Woodbine Ave● Toronto, ONM4C 4H1 ●*************@*****.***

Career Objective:

Looking to obtain a position where I can work closely with staff, management and patients.

Education:

Hospitality Management Diploma – Humber College of Applied Arts and Technology

Toronto, Ontario 2000 - 2002

Work Experience:

FairWeather, Regional Manager March 2011- Present

GTA, Women’s Apparel

Overseeing 12 locations in the greater Toronto area, responsible for 1 Area manager, 12

Store managers and the Regional visual team. Stores range from A volume to C volume

within the region.

YaYa & Co, District Manager

Toronto Ontario, Women’s Apparel April 2007- February 2011

Overview

Oversaw a District of 7 locations totalling $21M in sales, stores range from $1M-$6M.

Responsible for 1 Area Manager, 7 Store Managers, 14 Assistant Managers, and 70+

employees. Managed all aspects of business i.e.; Operations, District visuals, Human

Resources, and Real estate while reporting directly to the Owners. District wide sales

increase of 20% over last year. Since 2009 YaYa &Co has launched 4 additional locations

in Ontario.

• Drove the implementation of company programs by motivating and supporting the store

management team within the district to develop and implement action plans that meet

operational and organizational objectives.

• Managed with integrity, honesty and knowledge that promote the culture, values and

mission.

• Planned, identified, communicated and delegated key responsibilities and practices to the

store management team to ensure smooth flow of operations within the district.

• Created district implementation plans to support execution of district and company

initiatives to achieve both operational excellence and business results. Follows up

consistently to ensure accountability to plans.

• Monitored and managed district-wide management staffing levels. Ensured management-

level partner development and talent acquisition in order to achieve and maintain district

operational requirements.

• Utilized existing tools to identify and prioritize communications and filters communications

to the store management team within the district. Communicated clearly, concisely and

accurately in order to ensure effective operations at the store and district level.

Your Choice Lux, District Manager

Joseph Corluka ● 647-***-****

1501 Woodbine Ave● Toronto, ONM4C 4H1 ●*************@*****.***

Bayview Village, Women’s Luxury Apparel January 2003 – March 2007

Overview

Oversaw a District of 5 locations totalling $14M in sales, stores range from 2M-4M.

Responsible for 5 Store Manager, 10 Assistant Manager, and 50+ employees.

Company wide sales increase of 15% from 2005-2008.Maintaind a shrink of 1% district

wide. Put together an extensive training and developing program for management and in-

store stylist to positively influence, motivate and develop a team of professionals

• Motivate staff and align activities to achieve business goals

• Provided coaching, mentoring and feedback for developing management.

• Execute and communicate product moves and markdowns

• Assisted owner with budget forecasting and setting store sales targets

• Enforced and evaluated stores performance based on KPI (UPT, SPH, ADT,

Conversion, Swing)

• Conducted weekly conference calls with district

• Assessed store managers performance through performance reviews, training and

coaching

Skills, Strengths and Interests:

• Fluent in English and Croatian

• Excellent proficiency with Microsoft Office, Word, Excel, and PowerPoint

• Excellent interpersonal and communication skills

• Certified in Safety and Sanitation, Humber College

Contact this candidate