Customer Service Manager

LEANNE D ELDRIDGE

503-***-**** Cell

*********@*******.***

Objective

Utilizing personal strengths and professional skills in a work environment focused on customer service,

achieving results and personal fulfillment.

Education

Bachelor Degree - University of Phoenix, Colorado Springs, CO

Business Administration - Information Systems

Master Business Administration - Regis University Colorado Springs, CO

Business Administration

Professional Skills

Personal and Commercial Claims Adjustment and Policy Service

Customer Service and Problem Resolution Skills

Staff Training and Mentoring

Office Management

Employment Experience

Short-term Disability Claims Examiner

The Standard - Portland, OR 2009-current

Approved disability claims utilizing medical records and contract application

Utilized company computer systems for claim processing, preparing the claim for payment

Responded to inquiries from employers/employees

Composed correspondence, maintained online diary, processed claims, data entry

Monitored claims to insure accuracy and extension of benefits according to the policy

Client Service Representative II

Marsh/McLennan – Portland, OR 2008-2009

Assisted in the development and delivery of sales presentations

Audited new and renewal policies to ensure accuracy

Issued Certificates of Insurance

Maintained electronic and hard copy client files and responded to client requests to update and/or

modify records as needed

Prepared new/renewal policy document packages

Liability Adjuster

Travelers Indemnity – Portland, OR 2006-2008

Bodily injury adjuster for commercial/personal auto and homeowner claims

Managed a claim inventory with 90% attorney represented files

Researched and utilized medical records, legal documents and invoices

Negotiated terms, settled claims and ensured timely issuance of payment

Audited open files with commercial clients

Recognized and settled 1st call settlement opportunities successfully

Received customer service awards

LEANNE D ELDRIDGE

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Customer Service and Retail Sales

Nordstrom - Tigard, OR 2005-2007

Consistently exceeded daily and monthly sales goals

Organized marketing events with vendors

Received customer service awards

Team mentor and trainer

Assistant department manager

Senior Claims Adjuster

United States Automobile Association – Colorado Springs, CO 1998-2004

Investigated and settled auto physical damage claims

Consistently achieved 24 hour contact requirement

Maintained claim inventory between 120 to 150 files

Peer leader and mentor

Office Manager/Scheduling Manager

Rocky Mountain Therapists – Colorado Springs, CO 1997-1998

Scheduled long term and short term temporary medical staffing assignments

Established data base for employee compliance and licensing

Compiled and monitored monthly production statistics

Marketed company services to facilities

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