Manager Customer Service

KEYSHA BRADLEY

**** ***** **** / ************, ** 19138

Phone: 215-***-**** / Email: **.**********@*****.***

MANAGEMENT SPECIALIST

Accomplished professional with more than ten years of household management and customer service experience. Possessing excellent communication skills, both oral and written, effective problem resolution skills, and the ability to work well with all types of people in all types of environments. Flexibility, manageability and autonomy are the hallmarks of the skills acquired in addition to the ability to manage and train employees effectively. Level comfort in giving presentations in a corporate environment and coordinated special events and meetings.

HIGHLIGHTS

• Household Manager. In my most recent position as a household manager, I was responsible for managing the household, personal care and financial affairs of a suburban family in the Philadelphia area. In this position, I scheduled all travel and appointments for the matriarch of the family.

• Training and Development. During my position as a Supervisor in Hudson United Bank and in my past positions as a Manager at Upshaw Bed & Breakfast, I was responsible for training new and existing employees as well as, implementing new procedures to maximize productivity and performance.

• Management. At an early age, I was responsible for the well-being, training and personal growth of a team of twelve staff members. This experience enabled me to value responsibility, and later aided me to future success in management roles in my professional career.

• Customer Service. Have worked in several careers where I utilized my ability to work well with all types of people in all type of professional environments. This in turn, has given me the ability to adapt to diverse situations.

• Sales and Marketing. Have worked in positions from retail and service, to more recent careers such as; banking, training, and account management, in which some form of sales and marketing has always played an important role.

PROFESSIONAL EXPERIENCE

Designers Limousine Company, Philadelphia, PA

Director of Operations. (2009 - Present)

Began with Designers Limousine as a Trainee and was promoted through the Company where I worked on and off-site to coordinate transportation services for clients.

• Arranged all travel for client and CEO

• Coordinated billing of client invoices and receipt of payments

• Organized the operational functionality of the business; set schedule for drivers

• Initiated joint ventures with several business owners to partner with Designers Limousine

KEYSHA BRADLEY 215-***-****

2-2

Upshaw Bed & Breakfast, Martha’s Vineyard, MA

Front Office Management Coordinator. (2006-2009)

Started with Upshaw working as a Front Desk Clerk and was promoted to Client Specialist within three months then eventually to Front Office Manager. Met and greeted all guests and made lodging and dining reservations. Accounted for all cash/credit card transactions, prepared daily audit and assisted and supervised housekeeping staff.

• Welcomed and greeted clients with excellent phone and reception skills

• Maintained client records and data on the computer system

• Understood client’s concerns and dealt with tactfully

• Resolved internal and external client concerns and queries about client’s accounts

• Possessed a pleasant personality to deal effectively with difficult clients

Elite Management, Philadelphia, PA

Household Manager. (2005 - 2006)

Adhered to all household standards and expectations. Provided leadership and oversight of all household activities to assist clients with their overall needs.

• Recognize vulnerabilities and brought to the attention of Senior Management

• Accept and complete special projects in a timey fashion.

• Support staff members by detailing daily operations

• Safeguard and complete weekly payroll

• Foster trust and rapport with staff members under my tutelage

Hudson United Bank, Narberth, PA

Head Teller. (2000-2005)

Worked directly with the Bank Manager, Investment Banker, Mortgage Lender, Loan Officer and Tellers to assist customers with their financial needs.

• Acquired direct knowledge in daily banking operational procedures

• Proactively established and nurtured relationships with external and internal referral sources

• Facilitated out bound teleconsulting, servicing and follow-up calls

• Utilized problem solving and conflict resolution techniques

• Responsible for Vault and Point-Person for Audit

EDUCATION AND CERTIFICATIONS

Northeast High School, Philadelphia, PA

High Tech Business Major Diploma

THOMPSON INSTITUTE, Philadelphia, PA

ICD9/CPT CODING, May 2000

COMPUTER SKILLS AND CERTIFICATIONS

Proficient in Microsoft Word, Excel, PowerPoint and Outlook

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