Customer Service Medical
Resume:
W hitney Jones
Woodbridge, VA 22191
W ****************@*****.***
Dear Sir or Madam,
I am in terested in a posting that you have open in your company for a Medical Clerk and
would like to be considered for the position.
I believe my knowledge of H IPPA compliance and the medical field, along with my
experience in a health care facili ty would be a great asset to your company.
I have had clinical experience behind the desk checking in patients for appointments as
well as preparing the patient for the doctor. In my current position at the Naval Hospital
Camp Lejeune, Jacksonville NC, I also have experience in front desk administrative
p rocedures for patient processing.
I have attached my resume and reference for review. I am looking forward to discussing
possible employment with you.
I can be reached by phone at 910-***-**** or by e-mail at W ****************@*****.***
anytime during the day.
T hank You for your t ime.
S incerely,
W hitney Jones
W hitney Jones
14090 Big Crest Ln
Woodbridge, VA 22191
*****************@*****.***
O bjective
To obtain a position as a Medical Clerk in a healthcare facility where I will be able to use my skills and
abilities and serve patients.
P ersonal Summa ry
As a CNA for NHCL FMC, I was responsible for knowing the current procedures to perform patient care to 20
or more patients a day. Using correct medical terminology to document in patients charts and help assist
Doctors order labs. While in this position, I helped coworkers obtain appropriate medical equipment and
materials to assist with treatment procedures. In this position it was essential to communicate with my
coworkers to help cut time from using a 15 min check in process by 5 min.
Work Experience
N aval Hospital Family Medicine Clinic
Camp Lejeune, NC Feb.2011-Present
Certified Nursing Assistant
• Prepare exam rooms prior to patient's arrival
• Obtain patient's medical record following appropriate procedures
• Check patient's vital signs, to include temperature,
respiration, pulse, weight and blood pressure
• Obtain and document patient's allergies and vital signs in AHLTA before
patient is seen by provider
• Assist the provider as needed during exams
• Perform diagnostic procedures when ordered, to include EKG's,
throat cultures, etc.
• Transport patients to other clinical areas as needed
• Obtain lab and x-ray results
• Disease Management
• Contact patients on lab work and reminder of appointment
• Population Health
• Fax and Scan patient records
• Help with Telephone Consults
• Order Lab work
• Medical Home
P remier Rehabilitation and Nu rsing Center
Jacksonville, NC Jan, 2011-Feb.2011
Certified Nursing Assistant
• Handle up to 12 patients per shift
• Chart patients point of care
• Obtain patient vitals
• Assist with daily living activities i.e. feeding, dressing, and changing patients
• Perform standard precautions when taking care of patients
Convergys
Jacksonville, NC Mar. 2009-Sept. 2010
Inbound Customer Service Representative
• Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listened attentively to customer needs and concerns; demonstrate empathy.
• Clarified customer requirements; probe for and confirm understanding of requirements or problem.
• Met customer requirements through first contact resolution.
• Confirmed customer understanding of the solution and provide additional customer education as
needed.
• Prepared complete and accurate work and update customer file.
C linical Experience
C arebridge Assisted L iving Community
Jacksonville, NC Aug, 2010
• Assisted with activities of daily living, i.e. feeding, ambulating, and getting dressed
• Provided daily hygiene care, i.e. showering and mouth care
• Helped with changing linens
• Utilizes standard precautions
Alzheime r’s Related Care
Jacksonville, NC Aug, 2010
• Assisted with changing linens
• Provided daily hygiene care, i.e. mouth care and hair care
• Assisted patients with daily living activities, i.e. ambulating and getting patient ready for the day
• Made beds and assisted with maintaining patient’s rooms, inventory of supplies, sterilized equipment
B ritthaven of Onslow
• Jacksonville, NC April, 2007Assisted with changing linens
• Made sure patients were comfortable in current setting
Dr. Ha r r y S. Messec, M D
Jacksonville, NC April 2007
• Assisted with checking in patients
• Assisted with taking patients, vitals and weight measurements
• Observed Doctors perform procedures on patients
• Assisted with checking out patients
Naval Hospital Camp Lejeune
Camp Lejeune, NC April, 2007
• Observed laboratory procedures, i.e. semen and urine specimens and blood work
• Observed Adenoid Removal Surgery
Certifications
C ertified Nu rsing Assistant
Jacksonville, NC December, 2010
E ducation
Coastal Carolina Community College
Medical Office Administration
Jacksonville, NC P resent
C ertified Nu rsing Assistant Course
Caring For Life NC
Jacksonville, NC A ugust 2010
A llied Health I & I I
Northside High School
Jacksonville, NC J une 2010
N orthside H igh School
Jacksonville, NC J une 2008
T raining
CHCS 2011
AHLTA 2011
CNA 1 2010
FEMA IS-200 07-MAR-2011
FEMA IS-100 07-MAR-2011
91957543-Privacy Act and HIPAA Clinical Training 07- MAR-2011
DOD-PII-V1-Personally Identifiable Information (PII) 04-MAR-2011
DOR-RM-010-1.1-Records Management 04-MAR-2011
NETC-LSSWB-1.0-Lean Six Sigma White Belt Course -4-MAR-2011
BLS Provider 19-FEB-2011
DOD-IAA-V10.O-DOD Information Assurance Awareness V10 03-JU L-2012
NMSAPRO71-Sexual Assault Prevention and Response Course 14-DEC-2011
Contact this candidate