Customer Service Supervisor
Resume:
Milton Robinson
Chesterfield, VA. 23832
*********@*****.***
POSITION DESIRED: Site Supervisor, Field Technician, or Equipment Operator
RELATED WORK EXPERIENCE
June 2013-July 2013
TLK Group, Richmond, Va.
As customer service representative, I was responsible for building customized cable packages for the Comcast Cable
Company. I received inbound calls from potential customers requesting cable services from the Comcast. I was responsibl
for assembling the requested packages within the company database. I ensured that each customer received excellent servic
and that the package I developed for them was affordable and meet their entertainment needs and requirements.
Aug 2012 – June 2013 Environmental Services Supervisor
Lucy Corr Village, Chesterfield VA
I am responsible for maintaining floors and overseeing the daily operations of the Facility. I was responsible for subordinat
employees. Performed housekeeping and cleaning activities for the nursing facility. Responsible for supervising, training,
evaluating employees. Performed inspections of area assignments. Established and recorded cleaning maintenance schedul
Responsible for detecting, observing and reporting compliance variances to my immediate supervisor or upward through th
chain of command. Effectively monitored the goals and progression of subordinate personnel. Evaluated equipment need
required to perform duties of position. Conducted staff meetings and motivated employees to strive towards and achieve
excellence in their work. Conducted inventory of supplies and equipment. Enforced the policies and procedures required to
operate the facility. Performed other work as required.
Jul 2010 – Aug 2012 Independent Agent
American Income Life Insurance Co.
I was a Sales Representatives that offered a variety of life, health, retirement, and long-term care products to consumers.
I provided the solution driven guidance that clients needed to manage their short, mid range and long term goals. As a Sales
Representative, I provided a consultative approach to create an innovative solution that best fits the needs of each individua
client. I am a self-starter and have the ability to work independently. I possess strong and ethical professional standards of
performance. I have excellent time-management, computer, and telephone skills. I have a passion for making a difference
the community. I have the ability to earn the clients trust. I am a licensed agent of the state of Virginia for life and annuitie
and health and accidents.
Sep 2004 – Jun 2010 Inventory Associate Officer
Car Max Richmond; Richmond, VA
Supervisor - Dan Green 804-***-****
I have performed the full range of inventory functions, while serving as an Inventory Associate Officer at Car Max of
Richmond VA since September 2004. I have experience in procuring supplies and repair parts in accordance with procedure
and regulations. I utilized formal acquisitions and shipping procedures as they related to the industry. I reviewed proper
specifications, resolved problems with vendors, suppliers, and technical personnel. I determined final quality inspections. I
performed cosmetic inspections guidelines set-up by management team. I reconciled lanes in accordance with preparing
documents, negotiating and awarding. I monitored the inventory progress in accordance with regulations/logistics and all o
specified requirements.
Jul 2000 - Aug 2004 Service Representative
Gold Cup Richmond; Richmond, VA
Supervisor -John Adams 804-***-****
My acquisitioning skills were a requirement were vital in this position. I maintained the supplies of brewing equipment;
replenished supplies and related products as necessary. I repaired and cleaned equipment in accordance with the standards.
cultivated an open line of communication with each customer and developed excellent rapport with company contact perso
I conducted inventory, restocking and the rotation of supplies. I maintained and monitored usage data in order to manage
customer needs. I was responsible for setting up service as well as invoicing accounts, collecting payments, and maintainin
positive customer relations. I serviced equipment and did orderly stocks considering a reasonable buffer. I facilitated genera
meetings with personnel to maintain vehicle security. A basic knowledge of par, inventories and handling were necessary.
Knowledge of shelf life requirements is vital to alleviate surplus items and stock disposal. Stock rotation and pricing
knowledge were also essential to overall process. A basic working knowledge of accounting was required for the invoicing
process. Cash reconciliation was performed daily.
Feb 1981 - Sep 1995 Material Handler Supervisor
DSCR Richmond, VA
Supervisor -Timothy Walker 804-***-****
Responsibilities included the monitoring of the quality of work completed by subordinate employees assuring efficiency an
economical savings were achieved for the agency. I managed the technical supervision of work operations. I established
priorities and set work deadlines. I made determinations about availabilities of material and equipment. I motivated
subordinates to operate as an effective unit. I was required to instruct and advise them on benefits according to regulations.
was required to make determinations relative to manpower requirements to get specified jobs accomplished effectively. I
reviewed work accomplishments while in progress or upon completion. Often times I was required to change work plans
and/or assignments and/or methods to reduce or control cost or accomplishment of work. I ordered supplies and equipment
ensure there were no work delays. I summarize and supervised employees. I counseled and advised employees. I supervised
special projects and responded to short suspense’s in hazardous items and shelf life. I was required to sequentially plan wor
schedules and section operations. I maintained safety requirements in preparing and maintaining fire and accident safety. I
resolved conflict and maintain confluence. I managed the workload to support War fighters. I resolved or recommended act
for problem situations. I aggressively learned and taught supply chain management system.
EDUCATION
J Sergeant Reynolds
Richmond, VA
Richard Bland College
Petersburg, VA
John Tyler Community College
Chester, VA
SPECIALIZED TRAINING
Best Value Determination, 5/1995
DLA Supply Management Overview, 4/1983
DLA Tech Quality Overview, 6/1985
Briefing Techniques, 5/1986
DLA Simplified Acquisition Procedures, 8/2004
Material Acquisition Management Class, 1995
Contract Officer Representative (COR) Course, 1992
Supply & Service Management Course, 1991
ADDITIONAL INFORMATION
SKILLS:
DSS // Workflow Tracker //Microsoft Word // Microsoft Excel // Microsoft PowerPoint // Microsoft Outlook // Microsoft
Access // AWARES //DWASP //MOSFAST //SAMMS
AWARDS:
Special Act Award, 6/2007
Fully Successful Performance Appraisals, 2005-2007
Special Act Award, 7/2004
References Available Upon Request
Contact this candidate