Sales Process

Amit Bikram Bist

Phone: +91-982*******,

RH-II, J-2, Sector -7, Vashi,

Navi Mumbai. 400703.

Key responsibilities handled AS TEAM Leader

. Successfully managing the process coordinating with the client on a

daily basis to implement strategies for meeting the company SLA's.

.

. Being a pilot process I was instrumental in coordinating with our IT

team in developing standard MIS report formats and TTS (time tracking

systems) .

. Take process briefings on a daily basis to communicate the process

targets and discuss action plans around meeting the same.

. Preparing MPR (monthly process review) reports, billing files and

presenting it to the executive committee of the organization headed by

the Center Head.

. Have been leading almost all Calibration calls and currently leading

on Operations calls, Joint and Centre Calibration calls with Clients,

conduction briefings twice a week with the agents.

. Issuing Action Plans, Warning Letters or Show Cause if requirements

are not met.

. Interactions with the clients to come up with some strategy for

improvement of process.

. Preparing Reports, which are sent to Operations and the Client on a

weekly basis.

Key responsibilities handled in daily basis

. Verification of sales calls and giving feedback to the agents.

. Co-coordinating with different departments like IT Team, Quality

Team, Training Team.

. Making Roaster for rotational shift.

. Changes done as per requirement online having a proper

observation on RTM (Real Time Monitoring).

. Maintaining the Service Level with call answered with in

threshold.

Carrier History

. Worked with V2-Solotions as an Project Leader Operations since

July-11- till Date (24months)

. Worked with First Source as an Process Leader operations Since Jan-

10- till June- 11 (18 Months)

. Worked with Spanco BPO as Team Leader Operations. since Sep 06

-till Dec- 09 ( 40 Months)

. Worked with Wipro Bpo as Sr. Associate Operations. Since March- 04

till Sep-06 ( 30 Months)

Projects Undertaken

. V2 SOLUTIONS - Sungevity Generate Positive.

(Outbound/International)

. FIRST SOURCE - Axis Bank Credit Card Dept and Retention

Dept. (Banking Sector)-(Out Bound- Inbound)

. SPANCO BPO - "MTNL:Dolphin Post paid and Reliance Money Customer

care. (Telecom)-(Inbound)

- Bharti Axa, Bharat Matrimony & Dr. Batras.

(Insurance-Sales)- (Outbound)

. WIPRO BPO - "Uniprise"- "A United Health Care Group

(US Based Company)- (Insurance -Backend)

Additional Courses

Diploma in Computer Software

Technology from IWSA Computer (Vashi)Software

. Operating System : MS DOS, Windows 98, 2000, XP

. Application Software : MS Office, Photoshop 6.5,

Core Draw

. Internet : Browsing, E-mail, Chatting & Adv.

Search

Personal Attributes

. Positive attitude towards work,

. Willingness to accept responsibilities and challenges,

. Know how to get things done.

. Advocacy skills - to motivate and encourage.

Personal Details:

Father Name : Bikram Singh Bist.

E-mail : **********@*****.***

Qualification : Graduate (B.COM)

Mob No. : 982*******.

Date of Birth : 16th June 1978

Languages Can Speak : English, Hindi, Marathi,

Languages Can Understand : Punjabi, Bengali, and Gujarati.

* I am very hardworking & am dedicated towards my work. I appreciate

working in an environment where teamwork is encouraged.

Date :

Place : Amit Bikram

Bist

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