Customer Service Representative

Loron Daunchet

**** ******* ** #**** **********, NC 27407 720-***-****

*******@*****.***

Summery Honorably discharged Army Reservist looking for a full time

position that will expand my 2 years knowledge of medical

policy and procedures and utilize my over 6 years of

customer service.

Skills Computer literate

Intermediate level Excel

Proficient in Word

Team player

Adapts well to change

Intermediate level PowerPoint

Attentive to details

Savoy in Internet Research

Medical

Phlebotomy and emergency medicine

HIPAA and claims background

Strong medical terminology background

Training experience of 5 yrs

Work 2012 - 2013 Firstpoint Resources, Greensboro, NC

experience Customer Service Representative

Anticipated customer needs to resolve complaints in a

timely and efficient manner

Advised customers of payment methods and reviewed options

for arrangements or qualifying programs.

Facilitated the transfer of energy services for both

commercial and residential customers

Set appointments for reconnection of services

2011 - 2012 Iqor Call Center, Charlotte, NC

Customer Service Representative

Appraised payment histories to determine eligibility for

assistance

Communicated with government agencies to help facilitate

application of funds

Clarified policy and procedures for commercial and

residential customers

Maintained records for service orders and creation of new

customers

2010 - 2010 Convergys, Charlotte, NC

Customer Service Representative

Preformed light sales duty and led team in upgrades.

Provided directions for customers

2007 - 2009 Convergys, Denver, CO

Customer Service Representative/Team Lead

Responsible for a team of 18 representatives. Facilitated

payroll, disciplinary actions and overall team morale.

Assisted in quality assurance for calls and provided

coaching to promote better customer satisfaction.

Interpreted medical claims and explained what was owed by

customers and also sent claims for reprocessing should

errors come into view.

Provided explanations of medical benefits and worked with

Social Services, Medical providers and Medicare to help

resolve issues.

2001 - 2009 United States Army Reserves, Denver, CO

USAR Combat Medic

Provided medical care to soldiers and their families.

Duties included phlebotomy, light transport, taking of

vitals, and EKG

Helped with office work including filing patient records,

making appointments and organizing paperwork

Facilitated training clinics for continued education for

both new hire and veteran employees

1999 - 1999 Sam Taylor's Bar-B-Que Restaurant Denver, CO

Busboy/Waiter

Cleaned tables, swept floors, helped carry orders

Took carry out orders over the phone and waited tables

Promoted to waiter in approx. 3 weeks

1996 - 1998 Montbello Recreational Center Denver, CO

Recreation Aide

Office Administration: file, answer phones, direct clients,

monitor email account

Assisted with registration for classes

managed bookkeeping AP/AR, Tracked transactions in computer

system

Organized presentation materials - Set up meeting room:

equipment, room design

Contact this candidate