Customer Service Manager
Resume:
Human Resources Manager
SUBJECT POST OF FOOD INDUSTRY
Dear Sir,
I am responding to your advertisement in Indeed Dated 3,
September2013 on the subject cited above.
I noted in your advertisement that you are seeking an individual with
communication and people skills as well as a back ground in business
development. I have experience in all aspects of customer service. These
skills coupled with my strong work ethic make me the ideal candidate for
this position.
I look forward to discussing the position with you in more detail. If
you feel that my qualifications are as much a match for your
organization as I feel they are, please call me at your earliest
convenience to schedule an interview.
I look forward to hearing from you and thank you for your consideration.
Sincerely
Sandhya Bhatnagar
SANDHYA [SANDY]
PHONE NO. 905-***-****, (416)-
565-8612.
EMAIL. ***********@*****.***
JOB OBJECTIVE:-
Seeking a challenge and rewarding position in the service industries,
utilizing my skills and experiences for further growth and development.
PERSONAL INFORMATION:-
. Organization abilities.
. Interact with students, collages and clients.
. Excellent verbal and written communication skills.
. Professional in convenience and creativity are my greatest
strength.
SKILLS:-
. Exceptional versatility and adaptability.
. Dedication and drive as hard working individual.
. Professional in appearance and presentation.
STRENGTHS:-
Creativity and dedication are my greatest strength. My organizational skill
and studious nature allow me excel at whatever I do.
WORK EXPERIENCE
MANAGER SOUTH STREET BURGER LTD JAN.08 TO
DATE
. Managed total restaurant/ catering operations in areas of staff
management,
Customer relations, vendor relations, budgets, Inventory and labor
control.
. Recruited, trained and scheduled a full working staff of up to
twenty-five crew
Members. Have food safety training certificate. Health and
safety regulations,
CIP (Cleaning In Place) and SIP (Sanitizing in Place)
Systems,
UHT (Ultra-high temperature) Pasteurization, HTST (High
Temperature Short Time)
Pasteurization Processing.
. Streamlined controllable spending in an on-going effort to meet
weekly overhead expenditures
. Prepared Daily, weekly, & monthly sales reports.
. Handled the cash, Debit, Credit cards and reconciliation of accounts
on shift basis.
. Implementing, and instilling in their teams, company policies,
procedures, ethics, etc.
. Operational management: organizing stock and equipment, ordering
supplies, and overseeing
building maintenance, cleanliness of food area, dishware, utensils &
cutleries etc.
. Working to ensure standards of hygiene are maintained and that the
restaurant is complying with
relevant health and safety regulation.
MANAGER COFFEE COFFEE INC.
SEP.05 TO DEC.08
Handle the cash and reconciliation of accounts.
Estimation, budgeting.
. Respond to incoming telephone inquiries in a pleasant,
courteous, knowledgeable and professional
. Managed the fast food restaurant and coffee shop.
. Prepare and produce accurate reports and documentation.
. Assist with the development or implementation of various sales,
marketing and client care initiatives.
. Take demand orders from existing client; accurately and quickly
generate service order.
. Efficient and accurate client database.
. Responsible for all stations, control all crew members and other
staffs.
. Guest relations, maintain the quality of items, safety,
security, team work and productivity.
. Maintained all inventories.
. Imparts the training to new crew members.
CUSTOMER SERVICE
REPRESENTATIVE WENDY'S-CANADA
OCT.2004 TO AUG 2005
. Provide friendly and courteous customer service.
. Take clients orders and served coffee, beverage and food.
. Identify prince of goods and tabulate bill using cash register.
. Follow balancing procedure at the end of shift.
. Prepare sandwiches and other meals as per the request of
clients.
EDUCATION
MASTER OF ART [M.A] ECONOMICS
1978-1980
COMPUTER
MS OFFICE, MS WORD,POWER POINT FAX, INTERNET.
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