Manager Sales

Holly Jeane Barnes

**** *** ******* **. #* San Jose, CA 95125 415-***-****

*************@*****.***

Career Objective:

To obtain a position that utilizes my leadership, organizational skills

and experience

Special Qualifications:

I am a results-oriented leader with experience in fine dining, large volume

productions, project planning, customer service, personnel supervision, and

staff training. My track record reflects a high level of competency in

staff training, attention to detail, and a sense of urgency

. 4+ years of FOH Restaurant and Bar supervision/management

. 8+ years of general restaurant experience

. 3+ years in overseeing Banquet, Catering and special events

. Hands on experience with project planning and project management

. Strong leadership/managerial skills and positive charismatic style

effectively motivate staff

. Highly skilled at problem identification/problem resolution; results

oriented

. Excellent communication, leadership, and troubleshooting skills which

interact with clients, associates, and

management

. Administrative knowledge and skills

. Always looking to adapt and change as needed to grow the business and

culture of an organization

.

Employment History

February 2012- Thea Mediterranean San Jose, CA

Present

Assistant General Manager/Sales Events Manager

My responsibilities included:

Hire, train, motivate, supervise, evaluate, schedule and terminate

employees

Managed day to day operations in a fine dining restaurant atmosphere

Optimized profits by controlling food, beverage, operating, and labor

costs.

Oversaw inventory control, ordering of all beverages for beverage program

Cut operational costs through effective inventory management and employee

labor control

Met company budgets, maintained profit/loss statements

Designed and implemented marketing sales campaigns i.e. Face Book, Open

table, Santana Row weekly news letter

Developed and implemented "Loyal Patron Program to increase existing

customer base and reward loyal clientele

Redesigned cocktail menu; renegotiated terms with vendors to reduce

beverage cost

Took over banquet and catering program, increased sales 10% from 2011-2012

Encouraged high customer retention by maintaining friendly supportive

contact with existing guest and clients

Prepared sales document i.e. proposals, contracts and banquet event orders

Answered all client's questions regarding hours of operation, rates, menu

options, entertainment etc.

Took Over all General Manager duties along with current duties after

General Manager left the company

November 2011- Oryza Bistro Asiana San Jose, CA

February 2012

Restaurant Manager

My responsibilities included:

Created and directed all daily operating procedures, sales and customer

service

Hire, train, motivate, supervise, evaluate, schedule and terminate

employees

Managed a staff of 35 employees

Created employee development programs building staff skill sets and value

Staff training and implementing guest service standards

Developed and oversaw banquet and catering program

Developed whole beverage program

Designed and implemented marketing and sales campaigns

Developed and wrote employee training guide and manual

Created and implemented promotions and specials for the restaurant

Developed all sales reports

October 2010- Nick's Cove and Cottages, Marshall, CA

May 2011 Kuleto Group

Assistant General Manager

My responsibilities included

Daily operating procedures/ Opening and closing of restaurant and cottages

Overseeing and planning of special events, weddings and banquets

Schedule making

Staff training and implementing guest service standards

Weekly F&B meetings

Daily line ups with staff / food and wine pairings

Quarterly P&L meetings

Increased an overall profit during the quarter employed

Worked with vendors ordering of wines, spirits and supplies for restaurant

Filled in in all aspects of restaurant (bartender, server, busser, host,

etc)

Ensured the quality of the guest dining and overall experience

Incorporated menu changes

Designed and implemented marketing and sales campaigns

Performed Administrative duties as needed

April 2009- Neptune's Palace/Sea Lion Caf, San Francisco, CA

January 2011

Dining Room Supervisor/Assistant Manager/MOD

My responsibilities included

Daily operating procedures/ Opening and closing of both restaurants

Overseeing special events and banquets for numerous travel agencies

Implementing a Sustainable food menu

Successfully ran high volume reservations book

Compiled Daily Sales Reports for both restaurants

Acted as MOD when needed

Daily cash outs for all service staff

Weekly staff meetings, F&B meetings, and revenue forecast meetings

Ensured the quality of the guests dining experience

September 2009- Fairmont San Francisco, San Francisco, CA

April 2010

Bartender

My responsibilities included

Opening and closing the Laurel Court

Bartending

Increased overall outlet revenue

Assisted in coordinating and organizing of all special events

Cash handling and maintenance of house issued bank

Implementation of Daily/weekly Laurel Court events and promotions

Implementation of all Fairmont SOP's and Service Plus Standards

Implementation of staff training programs

Helped Trained Leadership Development Program Management Trainee's

August 2008- Fairmont San Jose, San Jose, CA

September 2009

Bartender/Cocktail Server

My responsibilities Included

Opening and closing the lobby lounge

Bartending and cocktailing

Increased overall outlet revenue

Assisted in coordinating and organizing of all special events

Cash handling and maintenance of house issued bank

Implementation of Daily/weekly Lobby Lounge events and promotions

Implementation of all Fairmont SOP's and Service Plus Standards

Implementation of staff training programs

Helped Trained two Leadership Development Program Management Trainee's

Ensuring the quality of the guest service

July 2006- CB Hannegans, Los Gatos, CA

August 2008

Head Waitress/ Lead Cocktail Server

My responsibilities included

Opening and Closing responsibilities

Aided Management in running of floor operations

Supervisor and staff training

Ensuring the quality of the guests experience

Knowledge of Micros POS System

Assisted with managing, setting, planning and serving special events and

large corporate parties

Software Knowledge

Microsoft Office, PowerPoint, Micros9700, Lacerte, Quick Books, Open Table,

Squirrel, Auto Clerk, Aloha and Digital Dining

Education

July 2011- Serve Safe Certification

March 2011- May 2011 Institute of Medical Education- Phlebotomy Certificate

March 2011- CPR / First Aid Certification

June 2004 Fresno City College- Associates Degree

June 2001-Pioneer High School- High School Diploma

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