Medical Assistant Customer Service

Jonelle L. Lantz

*** ****** ****. *** ** ( Los Angeles, CA 90036 503-***-**** (

************@***.***

OBJECTIVE: Seeking to enhance my medical assisting skills in the medical

field.

MEDICAL EXPERIENCE

Mahmood Mahdavi, MD (Otolaryngology), La Jolla, CA

Medical Assistant, January 2011 - July 2013

. Front/back office, roomed patients with complete history/symptoms,

phoned in/electronically submitted prescription orders, kept track of

all samples/medications-discarded if expired

. Triaged phone messages, properly documented symptoms/results in chart,

relayed cultures/scan results to patient per Doctors order

. Cleaned all rooms, sterilized instruments-both autoclave and manually,

kept all items stocked and organized

. Prepped patient and assisted Doctor in minor in office procedures,

successfully sent off pathology specimen to appropriate recipient,

obtained consent for all procedures, verbally explained precautions,

and follow-up care

Edmond Chan, MD (Vascular and General Surgeon), Poway, CA

Medical Assistant, September 2010 - December 2010

. Worked for an MA who went on maternity leave

. Reception/Back office, scheduled surgeries, assisted in minor sterile

procedures, submitted insurance auth's, prepped pt's charts, had all

clinical info ready for Doctor

. Stocked/cleaned all exam rooms

McKay ENT, Ogden, UT

Medical Assistant, February 2010 - July 2010

. Front/back office, trained in CT Scanner, trained in the use of

nasal/ear suction machines, assisted in sterile minor procedures,

ordered all clinical supplies, used electronic medical records,

printed/prepped pt's progress notes and recent lab work

. Used autoclave, manually cleaned instruments in sterile solution,

assisted with nasal/laryngeal endoscopy

Pioneer Pacific College, Wilsonville, OR

Teacher's Assistant, February 2009 - December 2009

. Assisted teachers in Phlebotomy, Injection, and CPR/First Aid classes

. Helped students accurately perform blood-draws, vitals, injections,

and showed how to chart all appropriate info

First Avenue Clinic, Canby, OR

Medical Assistant, February 2008 - December 2009

. Front/Back office, scheduling, managed/coordinated externships,

ordered/organized all office supplies

. Roomed all pt's, performed vitals, blood-draws, injections

. Trained in using laser therapy, galvanic facials, vitamin IV Push

SKILLS

Excellent customer service/patient care - Assisting with minor

procedures (Sterile Technique) - Phone Etiquette/Triage -

Staple/Stitches Removal - Autoclave - First Aid/CPR-Accounting/Billing -

Urinalysis - Insurance/Claims - Phlebotomy - Vitals - Injections

- Computer/Electronic Medical Records

EDUCATION

Pioneer Pacific College, Wilsonville, OR

. Certified Medical Assistant

. CPR and First Aid Certified

Canby High School, Canby, OR

. Diploma

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