Human Resources Customer Service
Resume:
Deborah Ross
*** ********* ***** ***** #***
Orlando, FL 32835
*********@*****.***
Objective To obtain a position which will allow me to utilize my extensive knowledge and successful experience
in the Human Resources industry, as well as offer opportunities for professional growth
and development.
Microsoft Office Filing/Editing Accounting
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Professional Skills
Microsoft Windows Typing (55+ wpm) Business Math
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Excel Office Procedures Business English
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Power Point Telephone Skills Management Skills
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Internet Explorer SuperWrite (80 wpm) Customer Service Skills
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Education Florida Agricultural and Mechanical University, A.S, Business Administration,1990
Developed ability to work in a fast paced atmosphere
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Employment Skills
Maintained excellent customer relations and developed employee rapport
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Diplomatically resolved employee complaints on as needed basis
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Ability to follow instructions well and make decisions with no supervision
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Motivated and supervised employees on daily basis
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Maintained all record keeping procedures without error
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Delegated responsibilities to employees to meet company’s expectations
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Effectively developed telephone communication skills and consistently met quotas
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Employment History
06/07 –04/13 Human Resources Family Physicians Group, Orlando, FL
• Responsible for recruiting & hiring of various employees within a medical organization
• Coordinated, verified, & maintained all employee files according to Florida labor regulations
• Executive assistant to the Director of Human Resources as well as Payroll Manager
• Reviewed applications and resumes for mandatory requirements for open positions
• Processed new hire paperwork for Utilities department
• Conducted monthly orientation and benefit coordination
• Participated in benefits program to include initial and open enrollment and answered employees questions regarding their
benefits
• Conducted weekly interviews and referred to department managers qualified candidates
• Handled all workers’ comp injuries and reports
• Handled employees relation concerns
• Maintained all confidential personnel and grievance files
• Retrieved and entered information into the HRIS database to include new hire data compensation
terminations, and training to generate related reports
11/05 06/07 Resort Transfer Liaison Timeshare Closing Services, Orlando, FL
• Processing timeshare mortgage deeds, including closing documents for new owners
• Maintained accuracy of financial & legal documents prior to finalization
• Trained & Oriented all new employees regarding the closing process
02/03 –11/05 Claims Assistant Supervisor Explorer Insurance, Lake Mary, FL
• Planned, organized, evaluated and approved up to 100 active claims in process.
• Received and evaluated medical reports, performed analytical reports of bodily injury claims
• Negotiated claims settlements with individuals and attorneys
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