Customer Service Project Manager

JESSICA ZU N IGA

**** ******* *** # *, ********, CA 90605

*********@*****.*** 562-***-****

BI L I NGUAL EXECUT I V E ASSISTAN T

Skillful and dedicated B ilingual E xecutive Assistant w ith over twelve years of

experience in office management and coordinating special projects with a high degree of

efficiency. Serve point person for owners, managers, sales teams, co-workers, clients

and vendors to ensure proper lines of successful business handling. Maintain excellent

communication skills, problem resolution abilities, and a high level of confidentiality

and loyalty. H ighly focused and results-oriented in supporting complex, deadline-driven

operations; able to identify goals and priori ties and resolve issues in initial stages.

P RO FESS IONAL E XPER I E NCE

OLTMANS CONSTRUCTION, CO – W hit tier, California 20011 to 2012

Bilingual Executive Assistant/Marketing Assistant

Oversee, di rect and provide day to day operations for estimating Vice President of

Construction Company.

P rovide executive administrative support to estimating department Vice President,

perform and organized a variety of functions to oversee operations for the company,

manage projects, jobs, marketing department, performed day to day administrative

d uties, coordinate meetings, t ravel arrangements, conference room and venue

scheduling, special projects and operations required by estimating and solar

estimating department, prepare, proofread, record, copy and disseminate

correspondence, reports, presentations, budgets, and various documents, strong

follow-through skills, professional communication and interpersonal skills with

special attention to detail. In teracted as a liaison; in person, via phone, or via email,

w ith all company departments, assisted executive and management staff, outside

f i rm owners, investors, asset managers, vendors and potential new clients; with all

t heir needs. As the marketing assistant I was responsible for creating all marketing

materials, news and press releases, project manager resumes, and any presentation

and or marketing materials needed. In charged; of expense reports and credit card

reconciliations. Responsible for maintaining sensitive material and product

database, displaying a high level of confidentiality in all business matters. H ighly

efficient, versatile and independent.

DEXTRA AMERICA, INC – Santa Fe Springs, California 2009 to 2011

Bilingual Sales Administrative Manager

M anaged day to day operations for President and Vice President of Manufactur ing

Company.

Perform and organized a variety of functions to oversee operations for the company,

manage projects, jobs, sales department and day to day operations, including, office

administrative duties, public relations and customer service duties, t ranslating,

banking, freight, postage, purchasing, marketing etc. Organize corporate and sales

p resentations, manage t ravel arrangements, schedules, calendars, contacts, mail,

payables, and receivables. Prepare monthly, quarterly and yearly financial reports,

expense reports, and sales reports. Organize sales meetings, and events for Los

A ngeles corporate office and North America, including research, t ravel

a rrangements, venue reservations, marketing presentation and materials, power

point presentation, recognition for management and sales team and management

reporting. Manage all personal matters for Vice-President and CFO of the company,

Act as a liaison between corporate office in Thailand, corporate office in Los Angeles

and North America. Efficiently perform in a fast paced environment maintaining

t he integrity of the company and its members.

GOMEZ E NTERPRISES – Long Beach, California 2008 to 2009

Bilingual Executive Assistant/Public Relations Di rector

P rovide high-level administrative support to CFO, CEO and Legal Team of exporting

company.

Perform a variety of key permit-exporting functions, addressing inquiries of current

and potential clients, communicating with marketing department regarding

i nvestor-relations initiatives, and maintaining client database. Collaborate with

C FO to oversee distribution of financial releases to investors. Develop spreadsheets

to improve inventory distribution. Prepare meeting agendas and carefully monitor

a ll action i tems. Traveled with CFO and CEO, to provide same level of efficiency and

support while t raveling to oversee statewide contracts. Reduced company t ravel

expenses by $15,000 in first t r imester; by identifying cost-effective t ravel agencies

and negotiating contracts with key t ravel-services providers. Coordinated and

hosted successful client visits, creating effective invitations and promotional

materials, booking venues, and carefully selecting clients by state and contract

renewal dates.

PRO FESS IONAL SK I L LS

B ilingual, M icrosoft Office, XP, Windows, M icrosoft Works, QuickBooks, TurboTax,

F ront Page, Outlook, Photoshop Elements, BidMal, Advanced Web and Internet Expert,

T yping 60+wpm, Excellent Organizational Skills, Office Procedures, Management

Skills Customer Service Skills, Public Relations Skills. Self Starter and a very reliable

Team Player.

E D UCAT IO N

Rio Hondo College, Whit tier California Business Management

Cypress College, Cypress California 2002; Medical Billing and Coding 2013.

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