Customer Service High School

CURRICULUM VITAE

Marvin Gajbhiv Cell #: +91-997*******

Email: **************@*****.**.**

Overall Experience: Have a total work experience of 4.3 Years.

Career Objective: To enhance my inherent abilities for personal and professional

skills and a value addition to a team in an organization that appreciates and recognizes

quality performance.

Employment:

May’ 2010 – till 10th July : Process Executive – Infosys BPO

Client: Infosys HRO.

JOB Profile

Working on Payrolls process for Infosys Ltd.

Resolving queries of employees logged by them pertaining to salaries, joining,

separations, global immigrations, referrals. Updating it via emails or calls.

Verification of documents updated by employees.

Client: British Telecom.

JOB Profile

Take calls of different internet service providers on the broadband fault reported

and the broadband order placed.

Chase escalation and keep the communications providers updated via email.

Diagnose faults to fix the issue reported.

Perform various broadband tests, analyze the tests results and advise CP’s with

the next course of action to be taken to resolve the issue.

Book appointments and also provide the engineering updates on the work carried

out.

Working effectively in various shifts.

Co-ordinate with various backend teams on the unresolved issues.

April’ 2007 – Oct’ 2010: customer service executive – Shiv Sai Infosys.

Job Profile

Make out bound calls for the collection of credit cards outstanding and utility

bills.

Handle escalation calls.

Working effectively in various shifts.

Coordinate with various backend teams.

Assist new joinees in call taking and worked as a mentor to them.

Educational Qualification : Presently pursuing M.Com from Pune University

Graduation in Commerce

Subjects: Accounting & Taxation.

Passed H.S.C from Maharashtra State Board in the year 2007

Subjects: Economics & Commerce.

S.S.C from Sikkibai Dharmani High School,

Affiliated to Board of Maharashtra.

Personal Information

10th December, 1989

Date of Birth :

Marital Status : Single

Language Known : English, Marathi and Hindi

Hobbies : Reading The Holy Bible and Christian Spiritual books,

Music and making friends.

Software Proficiency:

Operating System : Windows

Packages : MS-Office.

Strengths: Analytical ability to solve problems, flexible, good Listener.

Contact this candidate