Customer Service Representative

** ****** ******, *******, ** *****

CELL#: 201-***-****

EMAIL: *************@*****.***

JOANNA L. SMITH

OBJECTIVE:

To find a position that will be challenging, fulfilling & a growing

experience. To enable me to use the experience I have learned working in

the Trucking/Warehousing field for over 10-15 years. I have extensive

experience in the Transportation Logistics division. Positions From working all those years H., the same

background I know all there is from A to Z in running a warehouse & office.

I have worked in many different positions statting as a Clerk Typist,

Administrative Assistance, Data-Entry, Customer Service Representative,

Warehous/Office Manager, Billing Clerk, Accounts Payable/Receivable,

Collections Clerk, OS&D Associate, & Transportation Coordinator.

QUALIFICATIONS:

12/2009-5/2010 CUSTOMER SERVICE REP, VAN BRUNT WAREHOUSE

Customer Service Rep, Billing, Data-Entry, Dispatching, Inventory, Order

Entry, Month End Closing, Set-up Appts for P/U of Freight, Storing Orders

on Deliveries into the Warehouse, Receiving in Freight, Keep Spreadsheets

on all transactions of all orders daily, Set up the proper forms needed for

the Driver to P/U or dropped off. Distributed The orders that had to be

picked & ready for delivery. Kept track of all the orders being delivered.

1/2005-12/2009 BILLING CLERK, CONTINENTAL LOGISTICS

Billing, Account Receivable/Payable, Appointment Set-ups for Deliveries to

the Warehouse, Dispatching, filing, Customer Service Representative, Rate

Analysis, OS&D, Claims, Data-Entry, Carrier contacts for Rates, & setting

up P/U's for Deliveries, Collections, Pier Container Operations, UPS/FEDEX,

Follow-ups on the Carriers deliveries.

3/1998-2/2002 TRANSPORTATION ASST./MANAGER, GDI COMPANY

Auditing, Manifesting, Billing, UPS, Allocations, Data-Entry, Invoicing,

Bills Of Ladings, Receiving, Monthly Inventory Reports, Managed 25+

Employees in the Warehouse/Office, Customer Service Representative,

Accounts Receivable/Payable, Charge-backs, Carrier contacts for Pick-ups & Deliveries of all

orders that need to go out to the customers, Kept track of all the incoming

/outgoing of freight from the Warehouse, Hired & Trained new employees,

Mentored, Showed Leadership when needed to, Disciplined when necessary, Had

weekly meetings on work ethics, Resolved all or any issues that arose with

the customer or getting the freight out for delivery.

SPECIAL SKILLS:

Word Excel, Word Perfect Home Vista XP, Lotus, AS-400, Freight Links, Core

Flex, Power Point,Typing 60+WPM, Outlook, UPS/Fedex System, EDI Billing,

WMS/FMS System.

REFERENCES: Will be given upon request.

Contact this candidate