Customer Service Manager

Michael L. David

***** ******** **** ( Edmond, OK, 73012

405-***-**** ( ********@*******.***

An accomplished, driven, and experienced Team Leader with an extensive background

in project administration and effective team leadership seeks a company that

values hard-work, persistence and proven management skills. Highly organized and

detail oriented, focused on corporate goals, new business development and

efficient, effective leadership.

Areas of Strength

Team Leadership New Business Development Critical Thinking

Detail & Organization Executive Communications Talent Management

Adaptability Staff Training & Development Client Relations

Strategy & Planning Expense Management Inventory Management

Professional Experience

TARGET CORPORATION, Valencia, CA & Oklahoma City, Ok 2007 to Present

Executive Team Leader - Hard Lines (Assistant Manager) and Lead on Duty

. Promotes and fosters the company's mission and values to build

business and drive profits.

. Encourages the company's presentation standards and ensure that all

major transitions are set in a timely manner and in accordance with

expectations and direction.

. Oversees the in-stock levels of the building, and generates better

sales revenues at higher margins by ensuring the proper execution of

research functions to maintain accurate and timely in-stocks.

. Collaborates with team lead supervisors to aid in the scheduling and

strategizing process of daily and weekly workloads.

. Oversees the overall operational function and building processes,

including financial and operational report analysis, as well as

maintaining proper brand management and quality customer service.

SAFETY INVESTIGATIVE SERVICES, INC., Valencia, CA 2004 to 2007

Pre-Employment and Background Supervisor (2005- 2007)

. Responsible for the design and establishment of pre-employment

screenings and background investigations.

. Maintained a productive relationship with human relations and

management executives in various organizations and industries and

drove marketing efforts to build the client base.

Surveillance Desk Supervisor (2004- 2005)

. Facilitated the communication correspondence between insurance

adjusters and surveillance investigators.

. Scheduled surveillance duties, and provided detailed investigation

status updates and invoices.

ABC DISCOUNT WINE & SPIRITS, Wichita, KS 2001 to 2003

Assistant Manager

. Oversaw all day-to-day business operations including inventory

management, staff scheduling and customer service.

. Increased store revenue generation and overall profitability by

delivering knowledgeable product information and tailored service to

customers.

Education

Wichita State University, Wichita, Kansas

Bachelor of Art, Business Administration

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