Customer Service Quality Control

QUADE A. EBERLE

***** ********* *** #****, *** ANTONIO, TX 78213

*********@***.*** 210-***-****

PROFILE:

Over nine years of customer service experience in restaurant and retail settings. Highly motivated, able to

multi-task and prioritize workload under pressure as well as increase pace as workload demands.

Excellent interpersonal skills, with ability to build rapports and develop regular clientele. Team player,

noted for volunteering to work additional shifts, in other department. Keen attention to detail.

Key Skills

Team Lead/Trainer: Experienced in leading teams, delegating work, enforcing policies, and ensuring

assigned tasks are completed. Motivate co-workers.

Accounting/Inventory: Accountable for over $1,000,000 worth of food and supplies that are place on a

weekly basis. Also skilled in receiving and order food three times a week. Account for over $1,000,000

worth of inventory and balance the account for the Cantu Service.

Computer Proficiencies: Various POS software programs, including Microsoft word and Excel

First Cook – Cantu Service, Fort Sam Houston, TX September 2011 to present

Managed a $1,000,000 food budget in fast past environment

Monitored inventory and cost control

Prepared meals for over 5,000 Soldiers per meal

Supervised and trained over 20 Food Service Personnel

Second Cook – United Freedom Associate, Fort Bliss, TX August 2009 to 2011

Supervised over 11 Food Service personnel

Ensured all the recipes and ingredients have been added in proper order and combination to give a

good taste

Reviewed menus/production sheets to determine types and quantities of foods to prepare for all

service areas.

Pro-activated in quality control functions by tasting, modifying or replacing foods

Inspected the food ready to be served to the guest to make sure all the standards have been

observed

First Cook – Cantu Service, Fort Bliss, TX July 2005 to 2009

Highly skilled in preparing, seasoning, and cooking a wide range of foods, including

soups, salads, entrees, and desserts

Hand-on experience in baking, roasting, grilling, boiling and frying meats, fish

vegetables, and other foods.

Proven record of garnishing, arranging and serving food to patrons

Knowledge of checking freshness of raw food and ingredients before cooking

Knowledge of health and safety codes and regulations

SKILLS

Bilingual, can speak Spanish and English

Excellent communication skills

Able to take direction

Able to work efficient in a team environment

Able to work peacefully and efficiently under pressure

Capable of speaking, reading and understanding basic cooking directions

Contact this candidate