Customer Service Project Management
Resume:
Sherly Francois Bradley
Indian Trail, NC 28079
(Home) 704-***-****
(Work) 704-***-****
********@********.**.***
Summary of Qualifications:
Highly discipline with strong analytical skills. Have excellent customer service skills. I
make extensive use of my organizational and project management skills.
Below is a list of my other accomplished skills:
● Knowledge of principles and practices of Public Administration
● Knowledge of the organization and functions of county government
● Compose and prepare business correspondence.
● Meet and interview clients.
● Communicate effectively and courteously in person and by phone
● Answer inquiries independently and coordinate a variety of resources in
acquiring information
● Operate proficiently the following software programs: Microsoft Word for
Windows, WordPerfect for Windows, and Excel.
Education: Strayer University Charlotte, NC
Master of Business Administration September 2011
Concentration in Public Administration
University of North Carolina at Charlotte Charlotte, NC
B.S. in Criminal Justice June 2005
● Additional courses in Psychology.
Central Piedmont Community College Charlotte, NC
A.S. in Paralegal Technology June 2000
● ABA approved.
Experience: Youth and Family Services Charlotte, NC
Legal Assistance - Adoption Unit June 2011 to Present
● Prepare Adoption Petition
● Prepared Affidavits of documents and maintained document files
● Maintain effective working relationships with all clients and employees of
the organization
● Work with prospective adoptive parents
● Review all legal documents submitted by Social Workers
● Exercise good judgment within the scope of authority
● Implanted the Adoption Table of Contents for records keeping
Youth and Family Services Charlotte, NC
Administrative Support Asst III August 2007 to June 2011
● Create and maintain spreadsheets on all jobs functions for tracking
purposes.
● Review initial cases, conduct follow up activities, and update
information.
● Process discovery request for Attorneys, etc
● Maintain adoption files on pink tracking forms
● Provide Confidential Intermediary for adoption
● Conduct research for Adoption Release of Information
● Prepare records and take to court
● Prepare and file petitions with Court.
● Provides case management services for adoption.
TeleTech@Home Charlotte, NC
Customer Service Telecommunication September 2010-March 2012
● Work from home
● Receive inbound calls
● Provides friendly and professional service to customers daily
● Interact with customers solving their problem
● Heavy telephone and PC usage
Iverify, US Inc Charlotte, NC
Protection Specialist January 2008-November 2010
● Focus on reducing Robberies, Burglaries and Shoplifting
● Respond to incoming emergency and non-emergency activation signal
● Protecting people and business by innovative security technique
● Strong customer service and client interactions
● Heavy telephone and PC usage
Branch Banking and Trust Company Charlotte, NC
Proof Encoder August 2000- October 2007
● Read checks and enter data such as amount, bank, and account
number.
● Compare machine totals to listing received with batch of checks and
rechecked each item if totals differ.
● Encode correct amount and prepare transaction correction record, if
error found.
● Maintain high standards of excellence.
Jackson Hewitt Tax Services Charlotte, NC
Supervisor October 2005-April 2007
● Supervise the activities of Staff
● Ensure employees are following policies and procedure
● Resolve problems that arise in filing tax returns, including customer’s
complaints
● Prepare employees work schedules, and time off
● Oversees employees works, and delegate work where see fit
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