Customer Service Management

ZEWDI GEBREAMUNEL

206-***-**** ***** *th even NE My Address, Seattle, WA 98125 *******@*****.***

PROFILE

Customer Service

Offer a 10-year with experience ranging from by owned Franchise business. Financial statements, management reports, general ledger, and journal entries.

Deliver excellent customer service and demonstrate a high degree of professionalism

Positively demonstrate the company's Core Values by developing trust and respect among peers and management, working in teams and partnering with others through collaborative work ethics, and driving business results by placing a high priority on detail and accuracy to successfully complete all tasks deliver excellent customer service and demonstrate a high degree of professionalism. Achieve high quality standard, customer service,

RESPONSIBILITIES:

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining

• outstanding standards, solid product knowledge and all other aspects of customer service Maintain an awareness of all promotions and advertisements

• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers communicate customer requests to management

• Enter all media from register into the tally program maintain orderly appearance of register area and supplies stocked any other tasks as assigned from time to time by any manager.

PROFESSIONAL EXPERIENCE

Accounting 2009 to 20012

Chesapeake operation Inc.

• Compiled and prepared detailed financial statements, management reports and journal entries.

• Developed and produced Excel spreadsheets for P&L, balance sheet, income summary, and trial balance.

• Productively managed multi-state payroll processing.

• Significantly improved accounts payable/receivable operations by developing and implementing proactive workflow procedures.

Server 2007 to 2009

Boeing Museum of Flight

• Organized and coordinated large parties of up to 5000 guests

• Set up banquet room, arranged for menu and worked with the catering service to ensure successful events

• Served cocktails, appetizers, main course, salad, and desserts and other refreshments

Food Store Accountant

Q mart 1999 to 2003

Efficiently managed payables and receivables including reconciliations, payroll and general ledger functions.

• Posted, reconciled and allocated inventory variances to general ledger for office as well as food stores.

• Steered reconciliation of bank and credit card accounts.

• Mails out invoices for customers.

• Maintains miscellaneous accounts weekly, or as necessary, depositing cash deposits in back invoicing sales orders

• Balance daily cash, Prepare bank deposit, Maintain and Update customer information

• Apply customer payments to Net 30 invoices, High volume of daily billing/invoicing of equipment to customers,

• Filing & mail sorting, Special projects -- creating spreadsheets and research as needed

EDUCATION

Associate of Arts in Science AAS,

North Seattle Community College

AAC Accounting, Bookkeeping and Computers Accounting Technology Certificate

North Seattle Community College.

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