Customer Service Sales

[pic] P: +91-996******* E:

VAMSI MOHAN MALLADI *****************@*****.***

H.NO:29-80/2, Flat No. 203, Sri Vidya Residency,

New Vidya Nagar, Neredmet,, Hyderabad, AP

-500056, India

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SALES MANAGER OF RETAIL STORES & FABRICATION PROFESSIONAL

Creative, passionate and dynamic sales leader with specialty retail sales

and marketing expert who crafts personalized and aggressive sales

strategies to routinely exceed management expectations .Retail leader with

intense and broad expertise of store management .Critically evaluates and

minimizes operational costs in context of store profitability .Looking for

a challenging position with a reputed company to enhance my experience and

skills. My areas of expertise include:

Retail Merchandising Logistics & Operations

Sales & Purchase Management Production

Store Planning & Design Customer Needs Assessment

Profile Summary

. An assertive manager with 15 + years of experience in Sales & Marketing

and Fabrication with an outstanding interpersonal, communications,

negotiation and people management skills

. Big box-experienced store manager whose 11-year career with reputed

retailers has been distinguished by accelerated advancement and goal-

surpassing performance-to-plan

. Superior in product knowledge and technical expertise in fabrication

engineering for 4 years in Singapore

. Establishes strong client relation that encourages positive customer

experience and promotes realization of sales targets

. Comprehensive background leading all aspects of retail operations

reinforced by extensive retail management training

. Involved in complete retail operations and proven consistency of sale

record with the growth of 100% from previous financial year

. Having experience in writing simple SQL queries.

Educational & Professional Development

Qualifications:

Bachelors of Commerce from AIIBM (All India Institute of Business

Management)

Masters of Commerce from AIIBM (All India Institute of Business Management)

Technical Skills & Certifications:

Diploma in computer applications - 1995

Working knowledge of SAP & POS billing system

Microsoft Office, SQL

Trained in safety Fitter course and other construction for buildings,

bridges, technical courses

Professional Experience

Senior Distribution Manager Feb 2011 Onwards

Ben Franklin Opticians Eyegear optics India Pvt.Ltd - Ben Franklin opticians is owned by

Eyegear Optics India Pvt Ltd, a company promoted by a group of non resident Indians.

Eyegear optics aims to bring the international standard optical and ophthalmic care

through its prestigious Ben Franklin stores across major cities in India.

Responsibilities:

Responsible for all day to day activity of the store

Manage and control staff; coach every employee towards the individual contribution of

the sales and customer service techniques

Plan and implement strategies to increase the sales of the store

Control the profit & loss daily; Maintain accountability for the period as per the

management's requisites

Ensure the availability of products and keep an eye on the stock and take preventive

measures to avoid theft

Evaluate every task assigned to the team to ensure profitability of the store

Set standard for impeccable customer service

Maintain appropriate displays throughout the store to increase our daily walk-in and

ensure the shop opens on-time for the availability of customers

Make tie-ups with the maximum retailers for the cross promotional activities within our

catchment area

Organize target oriented eye camps like CESP'S and RESP's, motivate the team to make

success with best sale output at the venue as well as turn customers into the towards

showroom

Conduct monthly meeting with the city manager about the previous month achieved targets

and other activities

Visit to our head office to update on the business review for the previous month

achievement and also discussed about future plans on a monthly basis

Store manager Jan 2008 - Jan 2011

Titan eye+ (Optical) - Titan Eye +, the third major line of consumer business from

Titan Industries Ltd, ventured into the eyewear segment. Titan Eye+ offers wide

range of stylish and contemporary eyewear through exclusive optical stores across

the country.

Responsibilities:

Maintain and strengthen current relationships with the key customers

Successfully introduce and support new product lines in the assigned region

Develop, promote and implement new growth strategies across all market sectors.

Provide a timely response to both internal and external customers

Responsibility for the ongoing management of existing customers in the regions and

establishment of new business opportunities

Use SAP and shopper software for regular applications like, billing, reports, stock

inventory and indenting

Store incharge Jun 2003 - Dec 2007

Lawrence & mayo (optical) - Lawrence & Mayo, a two divisional company, pioneers in

ophthalmic optics & instrumentation. It is India's leading dispensing optician,

with diversification in scientific and industrial instrumentation.

Responsibilities:

Maintaining & improving the success of the store

Motivating your team by leading by example and being a confident sales person

Driving sales to achieve and exceed sales targets

Promoting the brand to achieve great customer relationships

Leading the team to deliver exceptional customer service

Maintain effective corporate office business partner relationships

Overseeing reports, stock management and competitor awareness

Senior Sales Production Incharge Mar 1999 - May 2003

Venus Technologies Ltd - Venus technologies is a leading Electrical, Electronics

distribution company in Hyderabad, India.

Responsibilities:

Responsible to lead a sales team of 20 members and actively involved in selling

electrical panels

Plan the monthly targets and guide the team members to achieve targets

Participated seminars in organization like gambler, Muller Etc

Accountable for production planning of electrical panels as per the given schedule

to the clients

Handle any technical issues at the time of process the panels

Assistant Engineer - Products Fabricated: Beams, Columns, Feb 1995 - Feb 1999

Trusses, etc

Yongnam Engineering & Construction Pvt.Ltd (Singapore) - Is a leading construction

company with an annual turnover of 145 million dollars which actively involved in

various Singapore land mark projects (Suntech city, Possbank, Changi airport, etc).

Responsibilities:

Promoted from inspector to assistant engineer within a short period

Attained sufficient hands on experience in fabrication activities

Assisted and inspected various fabricated items at fit up & welding stages

Co-ordinate with various departments like QC, logistics, Production as part of daily

work activities

Prepared report templates using MS - Office, daily reports and submitted to

management for their action

Provide guidance as a team leader at shop floor activities and supervised various

team activities

during fabrication

Learned forklift & over head crane operations

Personal Details

Date of Birth: 16th July, 1971( Nationality: Indian( Languages Known:

English, Hindi, Telugu & Tamil( References: Available Upon Request(

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