Management Manager

J effrey Faison

**** ******* **** *., ***. **C

Guttenberg, N.J. 07093

954-***-**** ********@******.***

DIRECTOR IT /SENIOR MANAGER

QUALIFICATIONS PROFILE

Highly accomplished, technically sophisticated, and results-driven professional, with distinguished career and proven

expertise in all aspects of project life cycle development; line management; system migration/integration; software

operations; and personnel supervision. Skilled at formulating and implementing systematic processes and practices to

advance corporate functioning, achieve interventions, and adapt to new technologies and markets. Expert in identifying

and resolving barriers to drive business priorities down to IT operations, resulting in the attainment of organizational

objectives as well as improvement of productivity, client service, and overall performance. Ability to interface with both

business and technical professionals, always with an eye on the bottom line and a focus on maximum ROI on IT

investments.

• Equipped with extensive background in contract administration, financial planning and development, as well

as customer service and partnership.

• Adept at supervising, guiding, and motivating individuals and groups toward completion of tasks and

fulfillment of goals.

• Visionary leader with well-defined leadership and management skills, combined with powerful

communication, organization, problem resolution, and analytical aptitude.

AREAS OF EXPERTISE

Project Management Budget Optimization and Cost Control

Software Development and Installation Operations and Maintenance

New Business Development Leadership and Training

Process and Productivity Improvement Collaboration and Communication

System Engineering Supervision/Management of support staff

TECHNICAL SKILLS

Windows 7, Windows XP, Windows 2008 Server, Windows 2003, Windows 2000, Windows NT 3., 4.x

Workstation/Server, Active Directory, DNS, DHCP, MAC OS X, MS-DOS, OS400, Zendesk, OTRS, Great Plains,

Microsoft Office Suite: Word, Excel, PowerPoint, Project, SharePoint, and Visio

and IBM Lotus Notes

EXPERIENCE

JPF CONSULTING, HALLANDALE BEACH, FL.

Systems Consultant 2002 to Present

Provide independent systems consulting serving small to mid-sized clients in the United States and the Caribbean.

Thoroughly analyze requisition openings and determine the best candidates qualified for new positions available,

interview candidates, as well as review and approve rates. Ensure that applicants possess required skills and

capabilities through detailed arrangement and update of applicant skill templates. Demonstrate program management

and program documentation support expertise in designing a high visible program providing encryption in the cloud.

Manage an Operations and Maintenance (O&M) contract consisting of various functional areas, such as software

development, software deployments, testing, system and database administration, training, configuration

management, help desk, data migration, and transitioning systems.

Resolve Windows and Novell network problems in LAN/WAN and Wireless environments

•

Network installation, administration and maintenance

•

Novell Network to Windows migration

•

Active Directory installation and configuration

•

Windows 2008 and Windows 2003 primary and backup Domain Controllers

•

VPN configuration

•

Web and Cloud migrations

•

WORLD NETMEDIA, MIAMI BEACH, FL

Director Of Information Technology 2007 to 2010

Progressively maximized leadership and technical acumen in supervising more than 22 members, including projects with

a total of more than $300M in sales. Accurately handled and oversaw project completion of Operations and Management

contract for the Image and video Workflow Processing. Rendered outstanding project management contract through

hands-on management of the entire phase of project development; exemplified distinctive supervision and technical

proficiency in handling more than 14 team members and 6 subcontractors. Inform the Chief Operating Officer regarding

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J effrey Faison

7000 Kennedy Blvd E., Apt. 50C

Guttenberg, N.J. 07093

954-***-**** ********@******.***

contract status, staffing issues and mitigations through frequent communication and cooperation. Formulated and

updated project schedules; assigned tasks to staff members and subcontractors; informed customer and senior management

regarding project status; and performed system engineering tasks. Led and coordinated new project management, system

engineering, software development, system integration, and documentation; ran and monitored system performance.

Planning, coordination, and supervision of all department activities

•

Manage the company's software application library

•

Develop, implement, and maintain procedures for backups, upgrades, and support issues

•

Oversee management of all corporate applications

•

CITIGROUP, MIAMI, FL

Information Technology Manager 1998 to 2002

Provided keen oversight in administering, monitoring, implementation and planning of daily operation support staff.

Applied strategic approaches in coordinating the problem management tools and processes for root cause analysis,

business impact assessment and problem resolution, including trend analysis and knowledge sharing tools, allowing

IT administrators to proactively identify problem areas and reduce repeat incidents. Facilitated request management

and processing through flexible modeling of service hierarchies & classification, with auto escalation processes.

Management of IT service incidents to minimize the impact of IT incidents and provide customers detailed

information on incident resolution. Management of status, conditions and logical relations between changes, work

orders, tickets, services, configuration items and knowledge base articles. Managed the tracking and monitoring of

current and historic changes and work orders. Interfaced with IT personnel worldwide, to deliver end-user support for

corporate desktops, servers and networks.

.

• Incident Management

• Problem Management

• Service Asset & Configuration Management

• Change Management

• Request Fulfiment

• Knowledge Management

• Ensure best practices across the company's diverse hardware and OS platforms

EARLIER EXPERIENCE

OAO TECHNOLOGY, GREENBELT, MD

Network Manager

COMMODORE CRUISE LINES, HOLLYWOOD, FL

Network Administrator

ROYAL PRUDENTIAL, NEW YORK, NY

System Engineer

EDUCATION AND CREDENTIALS

New

York

University,

New

York,

NY

Computer

Science

1986-

1987

Southampton

College,

South

Hampton,

NY

Political

Science

1977-

1980

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