Project Manager Management

AHMED M. UDDIN - CPM, CSM

** ********* *******, *****, ** 08863

HOME 732-***-****

MOBILE: 732-***-****

EMAIL: ********@*****.***

Website: InnovativeMgmtStrategies.com

DYNAMIC, INNOVATIVE, MOTIVATED, SKILLED, KNOWLEDGEABLE, and a SELF-STARTER

with EXCELLENT INTERPERSONAL and COMMUNICATIONS SKILLS

A dynamic, results-oriented senior program manager with hands-on experience

in the Banking, Financial, Manufacturing, Insurance, Healthcare,

Telecommunications, and Education industries. Possess superior project

budget, schedule, resource, risk management and communication skills. A

specialist in system/data conversion and migration, exceptional strength in

all phases of the system development life cycle (SDLC, Agile, and

Waterfall), and expertise in PMI Standards and other project management

methodologies.

SPECIALITIES:

Project/Program Management, Management consulting, Strategic Planning,

Organizational Change Management, Feasibility Studies, ROI Analysis, Risk

Management, System Conversion & Migration, Quality Assurance, Business

Analysis, Facilitation and Group Dynamics, Finance (Securities, Fixed and

Variable Annuities, Life Insurance, and Mortgages), and Project Management

Training

EXPERIENCE:

. 30 years in consulting and client services

. 30 years in systems implementation and integration

. 24 years full life-cycle experience in project management

. 17 years of hands-on data conversion and migration

. 17 years managing multiple projects concurrently

. 12 years of Wealth Management and Financial Services

. 5 years in Securities, Annuities, and Life Insurance

. Managed projects with budget in excess of $20 million and project teams

of 40+ resources

. Experience in all areas of RFPs/RFIs, Contracts Service Level Agreements,

and Statements of Work

. Established PMOs and Call Centers, developed methodologies, standards and

procedures, Change Control and Change Management procedures, Issue and

Risk Management procedures, Project Audit procedures

DETAIL ACCOMPLISHMENTS:

Innovative Management Strategies:

2011 - Present (via contract with WNA Ltd)

Project/Program Manager

1. For a major Communications Company: Developed the Strategic Plan to

implement a hybrid Agile-Waterfall solution across the organization.

Developed Organization Change Management procedures and the Agile

Implementation Roadmap to support this program.

2. Currently managing five projects for a new cell-phone feature utilizing

different methodologies - Waterfall, Agile, and one proprietary.

Utilizing a 100% matrix staffing model with responsibility for managing

all PMI disciplines. Key challenges are (1) managing resources located

globally, and (2) managing high-level risks in order to deliver

projects/products on schedule.

3. Previously managed five projects concurrently to deploy IPv4 and IPv6

Routers worldwide.

. Inherited these projects during development stage (2 were behind

schedule), re-prioritized the business needs in collaboration with the

business owner, and delivered them on schedule and within budget

. Evaluated their risks, developed and implemented risk mitigation plans

and kept projects on schedule

. Engaged the software vendor to fix defects at no cost to client,

streamlined resource needs, and delivered projects within budget, and

engaged client on a daily basis to improve issue resolution timeline

Project Manager

For M&T Bank: 01/2011 - 09/2011 (via contract with Global Staffing

Solutions)

Managed an enterprise-wide project to convert and migrate 2000+ ATMs from

Base24 software to S1's Postilion.

. Took over project during its Implementation Phase that was already one

month late and 10% over budget, and delivered the project one month ahead

of schedule and 5% under budget by implementing tighter controls over the

schedule, budget, and resource utilization

. Restructured remainder of development into Sprint-like priority-based

units and employed daily Scrum Meetings to achieve a successful outcome

. Developed the software acceptance and Project exit criteria

. Architected and managed the Defect Tracking and Management System using

HP's Quality Center to ensure that all business requirements were met,

and that all software patches were documented

. Developed the Pilot and Production rollout strategy and delivery plans

which later served as the daily checklist to ensure that all tasks were

performed, and optimizing our opportunity for success

. Developed the Bank communications plan and protocols to ensure a smooth

transition from Base24 to S1, and to ensure that customer service was

never impacted

. Planned, constructed, and managed a virtual communications center across

7 offices and supported 41 resources to manage the Pilot and Production

rollout of 2000+ ATMs across 12 states

2008 - 2010

Independent Consultancy:

. For several small and mid-size local clients, delivered Management

Consultancy services - feasibility studies, tactical and strategic

business plans, project evaluations, and recommendations for process

improvement

. Financial Services (private practice):

. For private clients via AILCO:

o Constructed mid and long-term savings and investment portfolios to

support retirement, estate and succession planning, and education

o Developed portfolios to include Life Insurance, Fixed and Variable

and Annuities programs

Note: Licenses held include Series 6 and 63, Life Insurance, Mortgage

SchoolNet, Inc. - 2006 - 2008

Manager, Program Management Office and Process Improvement

. Empowered to develop, deploy, and manage a Program Management Office

(PMO), and achieved uniformity in the project management practices across

the Client Services Organization

. Constructed and deployed responsibility matrix, standards, methodologies,

and methods and procedures to support the organization's business

objectives -RFP review and approval process, Project Quality Review,

Project Audit procedures, Organizational Change Management (OCM), Risk

Mitigation strategies, and Best Practices. Provided project managers with

the tools and training to ensure uniform practices across projects

. Developed training programs and courseware, and conducted the training to

support continuing education for project managers to ensure consistent

usage of the tool-kits and adherence to PMI Standards

. Entrusted with responsibility to manage relationships with several high-

profile/high-risk clients, and achieved improved client relationships

which resulted in reference-able clients

. Built and managed a post-production support organization via a dedicated

help desk (call center), designed a Knowledge-base (CRM) and improved

client satisfaction via improved response time

. Established and chaired SchoolNet's first Users Group and facilitated

workshops and knowledge-sharing, resulting in a less expensive option for

clients to address business needs, and improving client satisfaction

UNFCU - 2004 - 2005(viaChoice Consulting System)

Project Manager/Business Analyst

. Managed the Enterprise-wide conversion and migration of data from a 22-

year old Legacy system to Temenos T24 System - an Oracle Client/Server

system with multi-currency capabilities

. Developed enterprise project plan and project schedules, and managed the

data migration project team

. Built and deployed a Project Management Office based on PMI Disciplines

to ensure that their 17 Business Units utilized a standard set of

procedures and guidelines consistently

. Developed and deployed standards for performing data identification, data

cleanup, and business rules for data-mapping to ensure consistency across

business units

. Led multiple facilitated (JAD-like) sessions to establish ownership of

all data in order to mitigate the risk of losing data (more than 9,000

data elements)

. Performed end-to-end analysis and data management for Credit and Debit

Cards systems (and ATMs), developed the migration and conversion plan to

migrate the systems to a third party vendor, and managed the migration of

Debit (including ATMs) and Credit Card systems

Finetre Corporation 2002 - 2003

Senior Project Manager

. Managed client relationship of several high-profile clients (including

Fidelity, Legg-Mason, Washington Mutual, Lincoln Financial, Phoenix Life,

and Hartford Life) from point-of-sale through deployment phase (full

project life-cycle) to develop and deploy Fixed and Variable Annuity and

Mutual Funds products for both carriers and distributors onto ASP

platforms. - Launched a record nine clients within two years.

. Developed requirements for interfaces to/from business partners and third-

parties including ADP, DTCC, Bisys, and Thomson Financial.

. Developed standard and customized business requirements for Fixed and

Variable Annuity products and Mutual Funds including criteria for Product

Suitability, Systematic Withdrawal, and Fund Load (A, B and C).

NaviSys - 2001 - 2002

Program Manager

. Managed client relationships from end of sale through deployment phase to

build and deploy Life Insurance, and Fixed and Variable Annuity products.

Was entrusted to manage NaviSys two largest clients - AIG and Aetna Life.

. Upgraded the PMO and NaviSys proprietary project management methodology,

developed Project Management tools, and deployed the Project Management

tool-kit standardized Project Management training (PMI Standards) across

the organization to achieve consistency in usage of the tools and

practices

. Pioneered the ASP platform program to accommodate smaller clients, and

launched the first ASP client.

AG Consulting (an ADP company) - 1998 - 2001

Consulting Practice Area Manager

. Accountable for revenue growth, profitability, and client satisfaction in

in the US Northeast Region of AG's consulting practice. Grew revenues by

150% in two and a half years while improving Client Satisfaction Rating

to above 97% (top in the company)

. Wrote Business Proposals, Contracts, Service Level Agreements, and Risk

Analysis for all new business.

. Pioneered a rapid deployment program for clients with less than 1,200

employees and reduced time-to-market to 15 weeks (25% improvement)

. Participated in developing the business requirements for Payroll, Human

Resources, Benefits, and Time and Attendance applications, and data

conversion and migration activities to ensure that the business plans

fully satisfied the short and long-term needs of our clients

. Performed formal project reviews with clients' Executive Sponsors and

Steering Committees, review strategic plans, and ensuring client

satisfaction with products and services

PeopleSoft

Account Manager - 1995- 1997

. Managed client relationship from point-of-sale through production phase.

Executed Contracts and Service Level Agreements for all engagements.

. Collaborated with clients to plan the technical infrastructure needed to

support PeopleSoft applications, capacity planning to support growth and

expansion, as well as implementation plans, staffing plans, data

conversion and migration plans, and training schedules.

. Assisted clients to develop and implement Organization Change Management

plans/procedures, and developed and executed risk mitigation strategies.

. Performed formal project reviews with clients' Executive Sponsors and

Steering Committees, review strategic plans, and ensuring client

satisfaction with products and services.

. Established and chaired PeopleSoft's first Users Group - facilitated

workshops and knowledge-sharing.

Previous Employment Included:

ABT Corporation - 1994 - 1995

Project Management Consultant

Cap Gemini America - 1983 - 1993

Manager of Professional Services 1990- 1993

Business Analyst - 1983-1988 / Project Manager - 1988-1990

National Council on Compensation Insurance - 1970 - 1983

EDUCATION AND PROFESSIONAL TRAINING

BS, Accounting and Systems Analysis, St. Peter's College 1979

Systems Development Life Cycle - Cap Gemini 1988

Project Management Certification (CPM) - Cap Gemini 1989

Facilitation Techniques - Cap Gemini 1991

Certified Scrum Master 2012

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