Customer Service Sales

JORGE FALLA

Miami, Florida Phone: 408-***-****. Cell 209-***-****

****************@*******.*** *********@*****.***

Objective: A challenging sales position to utilize my experience in sales,

marketing, technical and general management. Enjoyed the rigid and

flexible packaging markets especially sales development and business

growth.

Experience:

Rizo Lopez Foods. (Don Francisco) Present

Modesto California.

Sales Supervisor for the San Francisco Bay Area. Sales of Cheeses and

other dairy products, supervision of existing markets and developing new

customers in the area.

Inex-O 2010-2012

www.inex-o.com

Food and Beverage Industry.

Sales Manager for Latin America and the Caribbean. Grew sales by

56% in my assigned territory while handling a variety of products within

the Food, Beverage and Industrial packaging segments. Introduced new

products and applications in existing markets while developing new client

base in other segments.

Mariscos Cuatro Estaciones. 2009- 2011

GENERAL MANAGER:

In charge of a FDA approved seafood processing plant. Exporter of fresh and frozen

fish to the United States, Central America, Mexico and the Caribbean.

Expanded internal capacity to handle incremental volume resulting in increase

turnover of 25% and created product sourcing center in the pacific region of Central

America.

Implemented USDC/NOAA Seafood HACCP Certification in June 2011.

Envió Express Cargo S.A.

Owner 2007-

2010

Freight Forwarding Company.

Started up company for logistics of handling fresh seafood and other perishable products

exported to the United States. Sold facility in 2010 to focus on other commercial activities.

MARISCOS INTERNACIONALES S.A. 2003-2006.

Central American Fisheries (CAF)

Mercado del mayoreo, Managua, Nicaragua.

Part Owner and General Manager: In charge of a FDA approved seafood processing

plant. Export sales to United States, Central America, and Mexico.

Excellent knowledge of HACCP regulations for fish and fisheries products. Grew Market

by 45 % within 3 years.

MARES NICA NORUEGOS S.A. (NICANOR) 2001-2003

Contiguo al Mercado de Mayoreo, Managua, Nicaragua. 505-***-****

General Manager: FDA approved seafood processing plant. Export sales of fresh and

frozen seafood. Increased sales by 33% and operation results by 15% via direct sales

expansion and reduction of operating costs.

CORPORACIÓN ROBERTO TERÁN G. KODAK. 1999-

2001

Centro de Compras Colonia Centro-América, Managua, Nicaragua. 505-***-****

Regional Customer Service Manager: In charge of sales and service force for Honduras, El

Salvador, and Nicaragua. Assisted with customer installations of equipment, computers,

faxes, copiers, bank equipment, cash registers, network, servers, etc. Grew Sales from by

25 % within 2 years.

Authorized service provider of all business partners, IBM, COMPAQ, HEWLLET

PACKARD, EPSON, OKIDATA, CANON, NCR, TRIPP LITE, and APC.

USA

INTERNATIONAL PAPER COMPANY, Liquid Packaging Division 1988-1999

rd

621 N.W. 53 Street, Boca Raton, Fl 33487 561-***-****

Service Engineer and customer service specialist: In charge of sales, installation and

maintenance of aseptic packaging systems for Latin America and the Caribbean. Provided

training of plant personnel and conducted periodic follow up seminars in support of the

growth effort.

IDAB, INC. 1984-1988

3200 West 84th Street, Hialeah, Fl. 33016 305-***-****

Service Engineer. Worked for the Test and Quality Assurance department performing

testing and evaluation of electronic equipment. Assisted in the engineering and testing of

equipment in R&D process. Repaired digital and microprocessor based equipment

nationwide for testing and repair of electrical and mechanical equipment used in the

newspaper industry.

MONROE SYSTEM FOR BUSINESS, Hollywood, Fl 1983-1984

Service Technician: Serviced electronic calculators, copiers, computers and other office

equipment.

EDUCATION

Bachelor Degree in Electrical Engineering.

Certificate in Engineering Technology, RETS Technical Center, Miami Fl (2 years)

Undergraduate Studies in Math and Science, Universidad Centro Americana (UCA),

Managua, Nicaragua.

Other Training

Sales training, Canon Corporation.

Service and sales training – American Power Corporation.

Authorized service provider and customer service training – Hewlett Packard

Authorized service provider and customer service training – NCR, Mexico

USDC/NOAA Seafood HACCP Certificate of Completion. June 2011.

Personal

Married – U. S. Citizen – Excellent Heath –

Willing to relocate.

References available upon request.

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