Project Manager Sales

James B Rench

* ****** *****, *********, ** *****

817-***-**** (home) ********@*****.*** 817-***-**** (cell)

SUMMARY

Project manager and technical service/solutions manger accomplished in

leading teams in the areas of software and hardware solution products.

Skilled in pre and post-sales efforts, partnering with sales on

comprehensive technical presentations and managing the integration and

deployment of products. Accomplished at leading large project teams of

systems engineers, programmers, training specialists, project leaders, site

supervisors and technical specialists.

TECHNICAL EXPERTISE and CERTIFICATIONS

. Microsoft Certified Professional Windows 2000, Server and Professional

install and configuration, Managing MS Network

. Certified Medical Office Manager (CMOM) - Practice Management Institute

2007

. Microsoft Windows 7, XP, 2000/2003 Server, 2000 Professional, and MS

Office 2007/2010

. Microsoft Windows 2000 Server/Advance Server, VPN, Terminal Server,

Active Directory

. Fiery Server Systems/Client Software/Web Tools and Connex Server Software

- Ver. 1.0-1.06.01

. Emdeon Medical Manager, Henry Schien and Micro MD (Electronic medical

records and front/back office software)

EXPERIENCE

Alexocor Business Solutions Inc. 2010 - Current

Director of Business Services & Project Manager

Direct the business operations of Alexocor including; payroll, consultant

management, project management services, account interface & performance

communications, account billing & receivables, marketing efforts for all

target segments and leadership for business growth and excellence. I also

manage the contract negotiations and amendments as it pertains to each

account.

Accomplishments:

( Manage a merger and acquisition of 9 manufacturing plants project as lead

Project Manager. This merger involved all aspects of the clients business

model; HR Payroll-Benefits migration, IT migration hardware and software,

Accounts receivable and payables migration, plant time accountability and

new business partner training.

Pitney Bowes, Inc. 2007 - 2010

Area Solution Manager/Area Service Manager - Southwest Area

Accountable for revenue P & L goals, managed expenses for service support,

managed risk potential at major and field accounts over a three state area.

Provided leadership for mailing, inserter and software support on a pre

and post-solution sales effort. Led a team ranging in size from 13 to 22

including system engineers, site supervisors, technical specialists,

project leaders, technical trainers, and pre-sale technical sales

specialists. Successfully met and surpassed customer satisfaction goals,

employee survey engagement targets, parts stocking and turn ratio budget,

and P & L targets. Was accountable for customer service contract

negotiations for annual and multiyear contracts as it related to field

accounts and onsite service accounts. .

Accomplishments:

( Achieved 105% of revenue margin target in 2009, up from 100% in 2008.

( Exceeded target of 81% scored 93% overall customer satisfaction in 2009,

vs. attaining 78% in 2008 with a goal of 75%.

( Positive employee survey with an overall leadership approval rating of

95% versus national average of 85%

( Exceeded parts inventory goals in 2009 with a 5% or less variance to

stock and positive turn ratios

( Assembled a successful team through leadership, mentoring and

communication

( Negotiate major contracts (10) averaging 500K for a three state area;

additional field account negotiations averaged 50K

South Arlington Primary Care Associates, PA 2005 - 2007

Administrator & Business Director-- Arlington, TX

Led 29 medical office professionals (front office, medical records, billing

and coding, physicians, physicians' assistants, five medical assistants,

aesthetics division, research, and two supervisors). Developed and

implemented financial target goals to achieve higher profit margins.

Created human resource office policies and enhanced the practice benefit

package

JAMES RENCH ********@*****.*** PAGE TWO

and ensured payroll compliance; while processing a bi-weekly payroll.

Managed the legal counsel, CPA financial review, insurance carrier

negations, equipment/lease contract negotiations and ensured compliance

with regulations; HIPPA and OSHA.

Accomplishments:

( Implemented financial expense measures to control excessive overhead cost

& reduced overhead by 8%

( Created a physician bonus pay structure plan designed to pay the

physician by performance minus expense ratio

( Developed corporate and HR policies and procedures, benefits plans and

employee review cycles

( Implement & Administer a 401K plan, STD, LTD, and life insurance plan for

the company

( Managed employee compensation and recruitment saving payroll overhead of

10%

( Significant expense reduction of 8% by reducing bad debt, excessive loan

payoffs, and various balloon note payoffs

Pitney Bowes, Inc. 1996 - 2005

Project Manager, Enterprise Division - US Central Region (1996 - 1997 and

2005)

Provided national project management for software solutions sold across the

central region, working with enterprise tier one account's, managed

multiple enterprise projects for fortune 500 companies. Leadership provided

to a team of system engineer programmers, field systems specialist,

training specialist, field technicians deploying quality solutions. Worked

with local district service mangers, sales managers, enterprise managers

and the customer's project management team ensuring a seamless

implementation and on time project.

Accomplishments:

( Successful project implementation at several large enterprise accounts

coming in under budget and on time

( Leadership in assembling a project team from local resources, regional

and national support

( Leadership in building a project team of experts, defining project scope,

target definition, statement of work review and customer involvement in the

project life cycle

( Managed several major account projects simultaneously and utilized

control and communication efforts to status the project team and the

customer

(Major clients include Halliburton, KBR, First American Real Estate, Shell

Oil, PAM Oil, HSBC, King Architectural, Dresser Industries and Lanter Corp,

Shell Oil, UPS

Regional Pre Sales Solutions Specialist & Network Admin (1999 - 2005)

District Technical System Consultant - Fort Worth, TX

Partnered with Regional Sales VP in leading technical software/hardware

solution presentations pre and post sales for tier one accounts, providing

a leadership role in software solution implementations; server

configurations, user interface setup and customer training on network

connected products.

Interfaced with commercial/national sales teams to drive system solutions

via internal sales training, customer interfacing and was the go to person

for the technical portion of the sales closing presentations for the

southwest area. Assisted local technical service management by elevating

the technical proficiency of their service personnel through ride along

field training and structured district training initiatives that I

developed.

Accomplishments:

(Interfaced with corporate solutions team to facilitate product launches

and solution product updates for customers

( Averaged twenty five successful implementations per month in the

southwest area vs. national average of 10 per month

( Reviewed and approved all assigned software-based systems orders for the

southwest region averaging 25 per month

( Provided customer project consulting services including feasibility

studies, alternative business needs analysis, and strategic integration

plans

EDUCATION

Dallas Baptist University (110 hours completed - Target BS in 2013) 2003 -

Current

o Bachelor of Arts and Sciences in Health Care Management (Computer

Science Emphasis)

o Alpha Chi National College Honor Society Member since February 22,

2007

o Alpha Sigma Lambda, Eta Kappa Chapter Honor Society membership since

April 2006

Tarrant County College, Ft. Worth, TX 1998 - 2003

o IS Management, MCSE Program (NT 4.0 & 2000 Track)

University of Texas at Arlington 2001 - 2002

o Project Management Certification Program (UTA Certificate Attained

2003)

o UNIX System Admin Certification Program & Visual Basic 6 - Level 1 &

2

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