Customer Service Assistant
Resume:
Erica M. Dominguez
*** *. ******** ( Dallas, TX *5208
Cell: 469-***-****
********@*****.***
Profile
To obtain a position within a growth oriented, progressive company. I
want to apply my office skills to an environment where they will make a
significant impact on the bottom line. The ideal atmosphere would be
hands-on and one in which new ideas are welcome and decision making is
required
Education
Mountain View College- Dallas, TX-Fall 2013
Relevant Courses:
Project Management for Executive Assistants
MS Office for Professional Staff
Electronic Presentations for Business Professionals
Intro to Business
Economics
Professional Development:
Microsoft Office Specialist (MOS), 2010
Principles of Accounting I & II
Business Calculus
Key Skills
Office Office Management Spreadsheets/Reports Front-Desk Reception
Skills: Event Management
Records Calendaring Executive Support
Management Scheduling Travel Coordination
Database
Administration
Computer MS Word MS Outlook MS Publisher
Skills: MS Excel MS Access NetPractice
MS PowerPoint MS Project Windows
Google Chrome Google Drive Evidence App
Remote-in Video Making Evidence Processing
Computing
Finance Accounts Payable Balance Retrieval
Accounts Weekly Budgets Payroll
Skills: Receivables Fine Processing Payment plans
Monthly Budgets
Large Cash Customer service Credit Card
Handling Problem solving Enrollment
Other Leading Large Groups Payment Intake
Skills: Patient Care Project Management
Medical
Terminology
Appointment
Tracking
Experience
Force Multipliers
District Supervisor
Aug 2012
(Richardson,
Irving, Coppell, CFB)
As District supervisor I direct all staff in fulfilling project
requirements. Using interpersonal skills I make sound judgments
to decide how duties and responsibilities are completed. I act
as liaison to campus police and local authorities.
HighLights: Admin Assistant, Aug 200
Strict Quotas met Assist Law Enforcement
Monitor Control Center Systems
Record Events Report system Failures
Daily Paperwork submissions
District management Record Keeping
Knowledge of Current Laws and Codes
CnF Foods Administrative
Assistant
Feb 2012-Jul 2012
In charge of Daily reports with strict deadlines. Process
accounts payable. Handled Payroll and new hire. Assistant to
plant manager and proficient in email communications.
Highlights:
Message relay Data Entry Payroll/New Hire
Accepted New Applicant Info.
Invoice management Accounts Payable Supply Order
Followed up with interviews
Human Resources Filing Keeping Purchase
Orders List best possible candidates
Weekly Budget Expense Report Purchase
Request
Parker University Administrative
Assistant Aug 2009- Feb 2012
Handled multifaceted clerical tasks as the assistant to the registrar and
admissions offices. Maintained database and ensured the delivery of
premium service to interns. Ensure that all required paperwork and
documentation is sufficiently completed by clinic interns.
Highlights:
Managing client appointments Data Entry Front Desk
Balancing accounts Financial Aid
Collections
Directing a team on projects Record Keeping Customer
Service
Medical Termology Patient Care Insurance
Processing
D-Autoworks Office Manager
Jan 2009- Aug 2009
I managed a team of Auto body technicians on meeting their
deadlines. I maintained client paperwork for insurance claims
and collection fees. Quickly became a trusted employ known for my
"can-do" attitude, flexibility and high-quality work.
Highlights:
Managing client appointments Directing a team on
projects Customer Service
Collections
Selling Accessories Verifying Insurance
Sears, Roebuck and Co Sales Associate
Feb. 2007- Dec. 2008
As a Sales Associate I was responsible for helping for than 400
customers daily.
Persuading that consumers to apply for credit cards I was named
employee of the month
three months in a row.
Highlights:
Customer Service Processing Credit
Applications
Maintaining a clean workplace Cash Handling
Group Leader Company Involvement
Contact this candidate