Customer Service Executive

Location:

Posted:

August 28, 2013

Gayle C. Kerner

********@*****.*** – 210-***-**** or 210-***-****

Energetic, highly motivated, result-oriented, reliable bilingual administrative specialist with a

solid record of accomplishments emphasizing skills in:

Executive Administration Receptionist Duties Event Planning Spanish

Postal Experience Office Equipment Ordering Supplies Customer Service

Objective: To obtain an administrative/receptionist position.

Qualifications:

• Executive Secretary for 5th largest San Antonio Public Accounting Firm Tax

Department.

• Processed returns for the tax department, making sure returns met deadlines.

• Excellent receptionist, provided superb first impression to clients and prospects;

directed calls to 50 extensions

• Sorted outgoing and incoming mail including Federal Express, UPS, Certified

Mail, etc.

• Expert in Spanish in translating verbal and written communications with clients.

• Processed all the billing for the firm

• Knowledgeable in standard office equipment, including scanning.

Professional Experience:

Carneiro, Chumney & Co., LLC Executive Administrative Secretary 10/1989-09/2012

BDO USA, LLP

Managed day-to-day administrative support of tax accounting services for two Tax Partners, and

several professional staff. Led administrative support functions for 50 employees to include

receptionist duties, billing, firm office supply management, mailings, postal accounts and event

planning activities. Provided training of new administrative employees.

• In charge of all mail processes for the firm to include Pitney Bowes postal machine,

Federal Express, US Post Office, Certified Mail, tracking of outgoing mail and internal

mail distribution.

• Instituted scanning processes with tax professional to meet firm’s objective to go

paperless.

• Organized firm and tax department meetings to include setting up rooms and catering for

special functions.

• In charge of ordering all supplies for the firm.

• Established liaisons with bank trust departments, brokers and insurance companies to

assist clients with their financial needs.

Education:

High School – American School in Japan

Chandler School for Women, Executive Secretarial School, Boston, MA