Customer Service Supervisor

R obert H Neal

**** ***** ****** ****. 817-***-****

Arlington, Texas 76017

r *****.********@*****.***

SUM MARY OF QUAL I F ICAT IONS

An established Operations Supervisor with over 15 years of experience in management. I

helped manage various fast-paced rapidly expanding union and non-union companies.

Skilled in operations, process improvement, customer and employee relations, while

meeting company metrics. A dedicated decision maker committed to building excellent

management employee relations by providing an enjoyable fun loving working environment

for our employees. I would like to accomplish this with a well-established company as a

F irst L ine Supervisor.

Staff Retention K P I Accountability M anhattan

T ransfer WMS

Customer Relations M icrosoft Office Kaizen

I mplementation

Team Building Process Analysis RF

T echnology

EDUCAT ION

Grambling State University, Grambling Louisiana, Bachelor of Arts, Political

Science

PROFESSIONAL EXPER IENCE

H igh Point Church, Arlington, TX

2009-Present

Head Video Di rector

• Volunteer as a manager of a team of 20 in the video department at H igh Point

Church

• Operate a Ross Synergy 2 Video switcher

• Operate Sony DXC-D50WS video cameras

• Direct all Sunday services, Wednesday night services and Special events at HPC

• Director, Operate Cameras, Video shader, Audio and Graphics operator at HPC

Ceva Logistics, Grapevine, TX (Verizon Communications)

2009-2011

Shipping Supervisor

• Successfully helped to implement the Verizon Communications start up with Ceva

Logistics

• Spearheaded the implementation of 6 Kaizen projects within Ceva’s shipping

department

• Managed 99% on time shipping accuracy for Verizon’s Telecommunications.

• Helped implement the startup of the Richardson and Tulsa Domestic Verizon

B usiness Services with Ceva Logistics

• Managed the 5-S program for the entire shipping department at Ceva Logistics

Exel Logistics, Fort Worth, TX (Lucent Technology)

2008-2008

Operations Supervisor

• Helped get ahead of Lucent’s monthly schedule after being behind by 26% during the

month of March; by the end of March we were ahead of our monthly production

schedule

• Managed a team of 18 associates in the repair process of telephones

• Implemented the departments 5-S program

P age 2

Robert H Neal

E xel Logistics, Grand Prai rie, TX (United Rentals)

2006-2008

Operations Supervisor

• Received a 99% physical inventory accuracy rating and maintained a 100% on t ime

shipping accuracy

• Responsible for the day to day operations of the Receiving, Shipping, Inventory, and

Customer Service departments, which consists of 22 direct reports within a 54,400

sq. foot facility

• Reduced overtime from 20% down to 3% within 2 months

• Monitored and reviewed the t imely confirmation and accuracy of inbound inventory,

outbound shipments and book adjustments t ransactions to ensure accurate

i nventory management records

E xel Logistics, Dallas, TX (Wal-Ma r t Ti res)

2004-2006

Operations Supervisor

• Responsible for managing, t raining, and yearly evaluations of 6 direct reports within

a 600,000 sq. foot warehouse

• Maintained a 99% inventory accuracy rate

• Developed and implemented a site business plan for Wal-Mart

• Managed millions of dollars in t i re and battery inventories

Ma rshall’s Distribution Center, Bridgewater, VA

2002-2003

Area Supervisor

• Successfully managed a team of 65 diverse direct reports in a 750,000 sq. foot

u nionized facility

• Delivered 25,000 to 35,000 processed units per day while ensuring all company

s tandards were achieved daily

• Designed a new area which allowed for a smoother f low of product through the

p rocessing networks, resulting in an overall increased in employee productivity

• Developed a color coded system to t rack merchandise as i t f lowed to various

departments, reducing overall department shrinkage

Perdue Farms, I nc., Bridgewater, VA

1995-2002

Area Coordinator

• Successfully delivered 1800 to 2100 cases of finished product daily

• Managed a team of 40 associates within a 550,000 sq. foot facility

• Developed a team of leaders to cross-t rain in a variety of leadership roles with a 95%

success rate

• Coordinated a team of associates who were able to meet company established goals,

a llowing them to improve efficiencies and start new processes within the production

department

• Implemented t raining of new associates with a 4 week personalized program which

d rastically decreased overall tu rnover rate

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