Customer Service Supervisor
Resume:
Pamela Bergeron
Richmond, Texas
77469
832-***-****(C)
******.*********@*****.***
career development
Aerotek - Contract to Continental Mixers January 2013
- Present
Houston, Texas
Materials Supervisor
In my current position of Materials Supervisor, I am acting as the
Materials Manager and am responsible for Shipping (both mixer trucks and
mixer components), Receiving, Material Handling, and inventory. I update
and am responsible for any customer back orders as well as ensuring the
shop floor has work orders for all product to be made. I am also
responsible for reviewing the operating plan on a regular basis to make
changes as dictaded by business conditions.
Teknion April 2008 - May 2012
Downsview, Ontario
Manufacturing Communications Representative
In the position of Manufacturing Communications Representative, I was
the main liason between customer service (both Canadian and US
Representatives) and our manufacturing departments with either quality,
manufacturing or materials issues. I analyzed the schedule in an effort to
improve efficiencies while ensuring shipping deadlines are not missed. I
was responsible to review and approve changes to the orders in the system.
Provided full coverage for 14 months for the Materials Supervisor while she
was away on maternity leave. One of my side projects was to review the
Customer Owned Material program and improve the process, including
developing an online application to reduce the time required for testing.
TRW Canada April 2007 - April 2008
MIdland, Ontario
Systems Expert / Material Release Analyst
In the position of Systems Expert / Material Release Analyst, I was
responsible for ordering the steel used by the company to stamp the seat
belt and airbag components we produced on our 31 presses. In addition, I
was responsible for our outside stamping facility, ensuring they receive
current requirements weekly and have the correct amount of steel on hand to
make our requirements. I was able to reduce the raw inventory on hand by
over 30%. We have implemented a new shipping module of SAP and worked on
projects to implement new software packages which tie in with SAP to our
data collection software used on the shop floor.
Windo Motion (Division of Magna International) March 2005 - March
2007
Newmarket, Ontario
Materials Supervisor
In the position of Materials Supervisor, I was responsible for
Material Release Analysts who are responsible to ensure Windo Motion's
suppliers know what to ship. I was also responsible for over $10 million
dollars of inventory and worked on a project to reduce this on hand
inventory to $8 million by the 3rd quarter. I was been able to reduce the
variances for the last two physical inventories to less than 2% dollar
variance.
Polyrim (Division of Magna International) Oct. 2001 - March 2005
Thornhill, Ontario
Materials Team Leader
In the position of Materials Team Leader, I was responsible for the
accuracy of the inventory, scheduling the shop floor, vendor releases for
our painters and Customer Service. I have headed a team to reduce
inventory variance and overall inventory dollars and are a member of a
number of other teams. This position also includes being the Materials
Department Document Control Coordinator, who is responsible to ensure that
all Work Instructions, Form Controlled Documents, and Standard Operating
Procedures are current. I am a certified Six Sigma Green Belt and have
completed two projects on inventory control and improving production
efficiency.
Mytox (Division of Magna International) Jan. 2001 - Oct. 2001
Woodbridge, Ontario
Systems Administrator - Manufacturing
I was part of the core team whose responsibility is to implement the
new Manufacturing System Software that was purchased for the company. I
was in meetings regularly with Upper Management to discuss the progress and
issues surrounding the implementation. I was part of the training team
which ensures that all users of the system are trained for this new system.
I was also responsible for the setup and continued support for both
Customer and Vendor Electronic Data Interchange (EDI).
Anotech (Division of Magna International) July 2000 - Jan. 2001
Concord, Ontario
Senior Inventory Control Co-Coordinator
Further detail available
Pullmatic Manufacturing (Division of Magna International)
Unionville, Ontario Apr. 1997 - July 2000
Business Analyst
Further detail available
Dortec Industries (Division of Magna International) Oct. 1985 - Mar.
1997
Newmarket, Ontario
Manufacturing Systems Analyst, 1989 - 1997
Further detail available
Assembly Lead Hand, 1985 - 1989
Further detail available
Education
I am currently enrolled in The Library and Information Technician Diploma
Program at Mohawk College.
I have completed all the required courses for the Production and Inventory
Management (CPIM) Designation, and have successfully completed all of the
corresponding exams
I have completed the Green Belt Training while working at Polyrim.
I have created many databases from Full Warehouse Inventory Control (FIFO)
to Attendance lists in Dbase III, DataEase and Access.
I have previously been certified to drive both forklifts and high reach
vehicles
Partially have completed the Technical Certificate for Purchasing (PMAC)
Ontario Management Develop Program Diploma
Other
Literacy Council of Fort Bend County - Trained literacy Tutor and
volunteers for planning and participating of various events.
Friends of the Georgina Public Libaries - Past President orgainizing two
large fund raisers per year, assist library personell with author visits,
main liason between group and town Library Board.
Professional Association of Diving Instructors, Divemaster. Have been
involved in the teaching of scuba diving.
Business References for Pamela Bergeron will be supplied upon request
Contact this candidate