Customer Service Insurance

Leon Townsend

****.***********@*****.***

Home 626-***-****

*** **** ********** ******

Altadena, CA 91001

Work History

Walden University, Los Angeles, CA August 2010-November 2012

Enrollment Advisor

• Provide enrolled and potential students with the highest level of customer service

• Recruit and maintain communication with leads

• Maintain highest ethical standards

AFLAC, Pasadena, CA November 2009-March 2010

Agent

• Gather product knowledge on specific products

• Promote the products we offer

• Recruit and maintain communication with leads

• Maintain highest ethical standards

Independent Capital Management, South Pasadena, CA June 2009- October 2009

Financial Services Specialist

• Gather product knowledge on various products and services

• Register with different insurance companies

• Help build financial confidence for clients

• Maintain highest ethical standards

Farmers Insurance Group, Simi Valley, CA July 2008- May 2009

Insurance Agent

• Gathered and close leads

• Created insurance quotes to present to clients

• Managed my own day-to-day operations

Education

Walden University; Minneapolis, MN February 2011- current

Doctorate in Business Administration, concentration in Finance and Non-Profit Management

California Lutheran University; Thousand Oaks, CA

MBA specializing in Financial Planning May 2010

California Lutheran University; Thousand Oaks, CA

Bachelor of Science Degree in Business Administration May 2008

Skills, Awards and Accomplishments

• Proficient in Microsoft Word, Excel and PowerPoint.

• Spanish – intermediate verbal; fluent in written and reading

• Life and Health and Series 6 Licenses Currently hold

• President BSU, California Lutheran University April 2007-May 2008

• Treasurer BSU, California Lutheran University April 2005-April 2007

• Martin Luther King, Jr. Scholarship Award Winner January 2006-May 2007

• Member of the President Diversity Summit Student Panel September 2007

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