Project Manager Training
Resume:
Robin Reynolds PMP
*.**********@*****.***
EDUCATION / CERTIFICATION:
Project Management Institute
. Completed re-certification of PMP- Member of (PMI)
. Completed certification of PMP - Member of (PMI)
05/2007
. Completed a formal 12 week Project Management Professional Prep Course
02/2007
. Studied for certification as PM for Cisco IP Telephony product (AVVID)
. (CNA) Novell Certified Network Administrator from AMRIS Education
Center
. Advanced MS Access database administration training
. Advanced MS Project Training
. Fundamental Visual Basic 4.0 programming and front-end screen design
. Lotus Notes 3.0 Basic Concepts & Technical User training
. HTML 4 web programming and design training.
. Global Distribution System (GDS) training at Sabre.
. Compliance, Fraud awareness, Government, Communication and Diversity
Seminars at American Airlines
TECHNICAL SKILLS:
Word, Excel, PowerPoint & Access, Project, Lotus Notes, Visio, Laplink,
Norton, NAV, Winzip, PKzip, SharePoint, Livelink, Sprintmail, Carbon Copy,
ProComm, Reachout, GroupWise & MSMail/Outlook applications. Windows and
Workgroups, Novell 3.11, 3.12 & 4.0 - TCP/IP & Ethernet protocols.
EMPLOYMENT HISTORY:
The InSource Group / Verizon / American Airlines -Consulting
01/2013 to 05/2013
Sr. Project Manager, PMP for AA.com:
. Successfully project managed the turnover to operations for five
infrastructure projects in two months adhering to corporate level
customer acceptance policies.
. Coordination with AA customers, Engineers and Senior personnel was
paramount to ensure signoff of deliverables.
Bank of America, (HP consultant) Nashville, TN
03/2010 - 06/2012
Project Manager, PMP / VoIP Conversion - Merrill Lynch to BofA
. Project Managed two areas; CER (Cisco Emergency Responder-E911
Service) and Regional Change Controls for Merrill Lynch to Bank of
America VoIP conversion
. Manage and maintain new Metro (large sites) server/switch/phone
testing and 911 certifications for entire buildings abiding by local
jurisdictions for each Site/State.
. Also, manage the tracking and submission of all VoIP change controls
within the Bank System for all newly acquired regional sites.
Implemented process improvements within the BoA/TSIG/HP environment.
Bank of America, EDS / AT&T Consultant-Las Colinas, Texas
08/2007 - 06/2009
Project Manager, PMP / VoIP Conversion - Countrywide to BofA
. Project managed two areas; CER (Cisco Emergency Responder-E911
Service) and FOT (FailOver Server Testing) for Country Wide to Bank of
America VoIP conversion.
. Coordinated the efforts of Cisco Engineers, site PM's, PSAP (Public
Safety Answering Point and vendors to procure and manage install and
configuration of VoIP cluster servers on site.
. Also traveled on-site to manage and facilitate FailOver testing of
servers / switches for VoIP and CER.
. Telecommute from home office and traveled approx. 50%.
Alliance Data, Dallas, Texas (Contract)
02/2007 - 05/2007
Project Coordinator
. Create and maintain all project documents for a three month Proof of
Concept Web based project for online banking / financial institution.
. Activities include weekly updates of interfaced (MSProject to PMO)
time management system into plan, document issue list from business
requirements working sessions and liaison with Senior Management.
MBNA / Bank of America, Addison, Texas (Contract)
09/2002 - 12/2006
Project Consultant PMO Office
. Manage the collection of major project data (marketing, financial,
technical, etc.). Attend review meetings to ensure integrity of
material being presented and continued support from project team
members to meet due dates for Multi-million dollar Europe credit card
expansion for three years. MBNA to Bank of America Conversion.
. Liaison between senior stakeholders and Project Managers to track and
manage action Items and major milestones.
. Maintain other supplemental reports including Release schedules.
Consolidated projects update, Risk and Development Initiatives.
. Lead and /or assist with other activities for the Project Management
Office (PMO).
. Transitioned to Incident coordinator in the WAR room to manage the
monthly release and daily activities during the transition to BOA.
Intelinet Systems, Richardson, Texas (Contract) 03/1999
- 01/2002
Project Manager -
. Managed (over 2000 units/PC's) large scale, multi-vendor projects,
with a crew of certified engineers to complete NT migrations and Y2K
remediations of Wyndham and Trammell Crow systems for Hotels,
Corporate office and National Sales offices.
. Developed project documentation including test plan, detail design
specifications and adhered to PMP guidelines / methodologies to meet
established objectives.
. Directed the two-way reservation interface hotel PC installations and
(Sales) Delphi implementation for 50+ Wyndham Hotels.
. Managed 100+ POS (Geac/CTC) Unix installations for IHOP including user
/ manager training and post implementation support.
. Background integrating and implementing other solutions over a
combination of Local Area Network (LAN) and Wide Area Network (WAN)
infrastructures.
. Managed a cross-Country data center move for Group & Pension's Legacy
and WAN systems maintaining Company and Government compliances within
the organization. (during a flood catastrophe)
. Managed an NT migration for 500+ Ace Cash stores adhering to high
level security requirements.
. Responsible for gathering and documenting business requirements,
defining scope, managing change control, scheduling resources and
maintaining project plans for various other major projects.
Sabre/American Airlines Fort Worth, TX.
08/1996 - 02/1999
Central Reservations Office for the Hospitality Industry managing over 15
Hotel Companies
Project Manager, Interactive Systems
. Property Management Systems: Managed and supported the migration and
testing of the client's interface from the Reserve / Spirit Central
Reservation System (CRS) to their Property Management System.
Developed the overall project plan and report exceptions or areas of
risk to PMO. Interfaced two way booking / seamless standard functions
with Internet reservation booking site. Developed technical manuals
with detailed documentation for project office processes.
. Internet Interfaces: Managed and supported programming efforts on the
development of the hotel company's internet booking sites according to
functional requirements, requests from the client and seamless
standards. An understanding of HTML code, GDS, Internet navigation,
SQL (relational databases) and other software/system troubleshooting
skills were required. Managed the implementation activities and
provided constant monitoring of on-line client sites to assure online
data integrity via the Central Reservation System interface and GDS
(Sabre, Travelocity, Pegasus, etc.)
Project Manager, Product Development:
. Led a team of developers, testers and trainers for the product
delivery of the new Hotel Central Reservations Systems (HDS & SPIRIT).
. Adherence to software development life cycle (SDLC) guidelines was
maintained.
. Developed the technical and training documentation, which was used
throughout the implementation phase.
. Created business requirements and implemented enhancements on the
existing client/server GUI and mainframe systems in coordination with
business partners and programmers.
. Liaison with senior level managers, IT personnel and other project
managers to complete the roll-out to the customer sites in accordance
with agreed scope, time critical schedule and budget requirements.
. Valued as an education leader / trainer at customer site providing
classroom training sessions of new hardware / software systems and
application enhancements.
(AMR) Sabre Integration Lab, CPII, Dallas, Texas (Contract)
03/1996 - 08/1996
Consultant/Tester/Technical Writer
. Created testing design documents utilizing applied testing
methodologies (Winrunner, etc.) to internally developed applications
for certification.
. Prepared detailed installation documentation for implementation of new
applications to Airports and offices internationally and provided
remote system support to installation specialists.
. Tracked and reported defect resolution status to customer to get
agreement on potential requirement / functionality changes.
Wyndham Hotels & Resorts (Trammel Crow owned Company), Dallas, Texas
08/1986 - 03/1996
Project Manager, Hotel Systems
. Design and system implementation of over 20 new hotel openings and
conversions.
. Provided due diligence, monitored budgets, project tracking and
reporting of scope, schedule and issues to project sponsors involving
PMS, PBX, CRS, POS, PC's, networks and cabling.
. Planned and assisted in openings and implementations on-site with
vendors while implementing Company standards in system configurations.
. Liaison between General Manager and Corporate IT on all facets of the
project, performed user training and provided post implementation on-
site support.
Systems Analyst, Hotel Operations / Network Administrator (CNA)
. Coordinated hardware & software system upgrades and provided technical
support to hotels and Corporate office on Novell LAN via Remote Access
Software.
. Performed installation and training at hotel sites on the conversion
to WAN PC's and provided ongoing support to users.
. Completed systems audit, training of personnel and upgrading of all
accounting hardware (PC's, backup systems, terminal emulation to PMS)
and software to 35 hotels via site visits within a 14 month period.
. Performed Network Administrator duties for the Trammell Crow / Wyndham
Corporate office.
Hotel & Central Reservation Systems
. (Informix / Visual Basic / MS Access) - (HDS) Hotel Data Systems GUI
Central Reservation System
. (SQL / Mainframe / GDS) - RESERVE (Sabre / Spirit) Central Reservation
System
. (client / server) - Delphi Sales & Marketing Systems
. (client / server) - Micros / Fidelio Property Management System and
Point of Sale System on Novell or NT
. (Touchscreen POS on Unix) - CTC / Geac Point of Sale Systems
. ADP/TRM Electronic Time & Attendance System; Timeclock and PC
hardware/software installation
. NDC-HUB credit card draft capture system. Credit card terminals and PC
software installation
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