Quality Assurance Analyst

MARIA RODRIGUEZ

***************@***.***

**** ******* *** **** ****** Ca 93063 818-***-**** cell 805-***-**** Home

CAREER ACHIEVEMENTS

As Subject Matter Expert (SME), provided knowledge and facilitated with training for the Newly opened Short Sale department in Delaware, SME for the Foreclosure / Attorney Network department. Facilitated with training for newly hired associates.

OBJECTIVE

A career with growth and stability within Bank of America which will allow me to maximize my skills and make a positive contribution to the organization

SKILLS PROFILE

• Excellent verbal and written communication skills. Ability to learn quickly and adapt to change. Supportive, encouraging and ability to motivate staff, multi-tasking skills. Foreclosure, Short Sale experience, BK knowledge. Proficient in MS Word, Excel, AS400, Homesaver, Homebase, Equator, SharePoint, LPS, DRAW,AACER, Iportal

EMPLOYMENT HISTORY

Default Specialist- Foreclosure-FHA, Freddie Mac, Fannie Mae

PennyMac

Jan 2013- Present

Moorpark, Ca

• Maintain a foreclosure portfolio

•Work directly with attorney's in all States

• provide all necessary documents required to complete foreclosure process

•Review and execute State Specific Affidavits to allow foreclosure sale to proceed

•Order Appraisals/BPO

• Assist management with projects

Senior Quality Assurance Analyst- (QC) Attorney Network Firm Management,

Bank of America

Jan 2011 Jan 2013

Simi Valley, CA

• Responsible for conducting a detailed desktop file review of foreclosure and Bankruptcy documentation uploaded by attorney partners in the LPS system

• Audit documents from a variety of Judicial and Non-Judicial States for accuracy, completeness.

• Look for irregularities in signatures, dates.

• Conduct QC reviews for accuracy on files completed by a DFR analyst

• Review and Audit POC ‘s and MFR’s filed in AACER

• Keep tracking’s on excel Spreadsheets

• Assist management in special project and training

Short Sale Negotiator-High touch team, Bank of America

Dec 2009-Jan 2011

Simi Valley, CA

• Short sale negotiator for a specialized team that deals with complex investors.

• Communicate and negotiate offers and fees with agents and or authorized third parties on a daily basis.

• Gather and analyze the required documents to ensure they meet investor guidelines and forward to investor for review and approval in a timely manner.

• Run analysis to determine the loss severity.

• Determine delegation.

• Review foreclosure dates and if needed request postponement of sale date through the LPS system to allow completion of the short sale review.

• QC files for accuracy. Mentored and guided fellow associates.

• Traveled to Delaware to assist in the training process of new associates for the new short sale site.

Office Manager, Paul Sogol M.D.

Sept 2005-Dec 2009

Tarzana, CA

• Responsible for the hiring and training of new employees.

• Planning and controlling the clerical aspect of the organization, including the preparation of coordination the storage of data to support production.

• Records management.

• Communication with Vendors, maintain and replenish inventory, check patients' eligibility for special procedures and medications, accounts payable, payroll

Office Manager, Darrin Brown Plastering

July 2002- Sept. 2005

Simi Valley, CA

• Payroll, billing, bookkeeping, generate contracts.

• Maintain office equipment and records

• Monitoring the management of health and safety.

• Responsible for the day to day managing of the office.

Primerica Financial Services

Jan. 2000- Jan. 2003

Glendale, CA

• Home Loan Consultant/Finance Planning.

• Mentored and guided fellow associates to help families with finances.

• Originate home loans for purchase, refinance and home equity lines of Credit, Collect the necessary information for loan approval.

• Educated clients with their loan program options to better suit their specific needs and objectives

• Provided financial options as a whole based on data gathered from clients

Medical Assistant, Richard Minter M.D.

Dec. 1997- July 2002

Tarzana, CA

• Front/Back office duties Appointment setting, filing, data entry, preparation of patients charts.

• Schedule procedure (i.e. Cardiolyte, treadmills, echocardiograms, MRI’s, CT Scans) EKG’s, Treadmill set up, Sigmoidoscopy, venipuncture, injections, BP.

• Assist in office procedures, and all related duties in patients care.

EDUCATION

June 1994- March 1995 Bryman College : Medical Assistant Certification

Sept. 1986- Sept. 1990 Cleveland High School: General Education

REFERENCES

Will be furnished upon request

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