Customer Service Data Entry
Resume:
K ENNETH B STOUT
Plainfield, IN. 46168
****************@*****.***
Profile
Dedicated professional with a Degree in Spanish Education, with almost 4 years of experience in customer
service (two of which is call center related), is seeking a future as administrative professional in customer
service. Professionally made, yet personable and diplomatic. Accustomed in handling various work
schedules and dead lines.
Adaptable and multitalented, yet disciplined – able to empathize and yet remain firm in rules and keeps
standards. Poised and competent with demonstrated ability to easily transcend differences to work within a
team. Thrives in serving those with diverse backgrounds. Excellent team player and confidence builder. Self
starter, and is goal and success driven.
Summary of Qualifications
Clerical Support
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Data Entry/Keyboarding
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Call Center Skills
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Microsoft Word, Excel, Power Point and Outlook
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AS/400 Operating System
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Bilingual English/Spanish with 4 years of professional experience
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Refusal/Hostile Conversation Specialist
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Customer Service
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45 WPM/Comfortable talking and typing at the same time
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Experience in Management
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K ENNETH B STOUT
1633 S. Brentwood Dr.
Plainfield, IN. 46168
****************@*****.***
Career History
Hospital de la Luz- Spanish/English Interpreter Aug 2012-Jul 2012
• Served as an Interpreter for English-Speaking tourists, ex-patriots and health care Professionals.
• Provided Services to several medical specialities that included interpreting clinic procedures,
health information, medical treatment, lab results, and policies and procedures for the urology, radiology,
general medicine, nuclear and cancer treatment centers.
• Provided Sight medical translation and promoted professional interpreting standards to the
Interpreting Code of Ethics
• Translated Medical Records from Spanish to English and English To Spanish
• Serviced telephone inquiries in a bilingual setting
• Maintained Database of English Speaking patients
CFA Staffing- Division of Family Resources-Eligibility Associate May 2012-Aug 2012
• Serving as administrative support and performing a variety of complex tasks including serving as
a receptionist in a busy local office.
• Receiving and registering application requests in-person
• Initiating and responding to questions in-person from clients to gather information
• Managing paper and electronic files and critical documents, responding to General or
programmatic inquires and concerns from clients in-person.
• Performing related duties as assigned
• Scheduling client interviews in the ICES scheduler/Data Entry
• Provide assistance to clients in completing online applications
US Census Bureau-Bilingual Interviewer/Statistical Clerk Aug 2011-May2012
• Customer Service/Call Center
• Operated computer based script using WebCATI to interview public.
• Data Entry from the public for statistical reports.
• Specialist in Bilingual (Spanish English)
• Refusal Conversation Specialist
Florida Orlando Mission-LDS Minister/Zone Leader 2003-2005
• Took calls in Call Center for inbound customers and made outbound calls for media product follow up.
• Provided prompt and courteous customer service in a call center setting
• Copied/faxed paperwork pertaining to orders and closed cases.
• Scheduled appointments with customers to meet local representatives.
• Performed data entry to document personal information.
• Taught a variety of people and in a variety of settings
K ENNETH B STOUT
1633 S. Brentwood Dr.
Plainfield, IN. 46168
****************@*****.***
From individual people on the street, to families in their homes, to large congregations in church
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buildings
• Instruction was both in English and Spanish.
Managed a team of ministers and delegated authority to other ministers to be leaders
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Was in charge of group of 18 ministers who I divided into two teams
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Held biweekly training meetings and monthly accountability meetings with team leaders
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Reviewed and made new 6 week goals and challenged my work group to meet those goals
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Held mission wide conference of 90 missionaries in which I:
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Directed the 4 hour event
Assigned assignments for speeches, after event clean up, food preparation
Set up workshops
Travel arrangements for Mission leaders
Translated and interpreted in several areas
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• Interpreted for church leaders, and speakers in large church meetings.
• Interpreted for the Lake County Court for those of Hispanic descent.
• Transcribed and translated speeches made in public for the Hispanic population.
Education
INDIANA STATE UNIVERSITY – Terre Haute, IN
Bachelor of Arts, Spanish Teaching, 2010 Major GPA: 3.7
TESOL Certificate
Language Specialist Certificate
Courses: Computer and Technology in the Classroom (Microsoft Office Intermediate to Advanced)
UNIVERSIDAD AUTONOMA DE GUADALAJARA – Guadalajara, Jalisco, Mexico
Study Abroad Program, 2007 2008
Courses: Medical Terminologies, Medical Spanish, Written and Spoken Communications and
Interpretive Services
Ivy Tech Community College – Lawrenceburg, IN
General Education, 2006
Brigham Young University: Language Center Provo, Utah
Intensive Language Program Spanish, 2003
St. Vincent Hospital –Indianapolis, Indiana, 2012
Bridging the Gap Medical Interpreter Course
K ENNETH B STOUT
1633 S. Brentwood Dr.
Plainfield, IN. 46168
****************@*****.***
Volunteer Work
COLLEGE SUMMIT COLLEGE COACH JUL 2011
• Facilitated high school students in counseling them in college choices, grants, and scholarships
YOUTH LEADER OF CHURCH JAN 2010 AUG 2011
st
• Served as a 1 Counselor of the Youth Leadership.
• Educated Hispanic students every Sunday
• Ran Activities every Tuesday, which included an organized Soccer team, and Boy Scouting.
• Gave Reports to A PEC Meeting which included accountability, standards, goal setting, and future
activities like camp outs, etiquette dinners, etc.
SUNDAY SCHOOL PRESIDENT 2007 2008
• Instructed and directed teachers to a sponsored curriculum.
• Once a month, would an interview and training with each teacher, to resolve any issues, and to facilitate a
creative learning environment for their students.
• Helped Organize church wide activities, including the annual Christmas Dinner, and the Annual Pioneer
Day Picnic.
RED CROSS OF CENTRAL FLORIDA 2004
• VOLUNTEERED WITH THE RED CROSS FOR HURRICANES CHARLIE, FRANCIS
CLEANING DEBRIS, OPERATING A TRACTOR WITH A BUCKET.
PERFORMED 120 HOURS OF SERVICE
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Personal Accomplishments
Lost 280 lbs. in weight loss to signify that I am a goal setter and accomplisher.
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Types 45 words per minute on a 10 minute sample with 3 errors.
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Memberships and Affiliations
Phi Sigma Iota, National Honor Society of Foreign Language
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LLC, Lincoln Leadership Community, Alumnus Emeritus
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IFLTA, Indiana Foreign Language Teachers Association
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INTESOL, Indiana Teachers of English to Speakers of Other Languages
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Contact this candidate