Customer Service Electrical
Resume:
Shannon Leigh Holpuch
Winchester, VA 22603
OBJECTIVE
To obtain a permanent position in a professional setting.
EXPERIENCE
Snell Heating and Air Conditioning - Sterling, VA
Install Coordinator/ Dispatch
- Answering Multi-Line Telephone, Taking Messages, Transferring Calls
- Handle Customer Service Issues
- Enter/ Set Up New Customers for New Service
- Set up and Schedule Service Calls for Technicians and Install Crews
- Set up and Assign Calls the day prior to Service Technicians
- Assign Service Calls according to the Priority Status, #1, #2
and #3
- Dispatch Technicians the morning of and throughout the day to
Proper Calls
- Handle Dispatch calls and Technicians till end of work day
- Handle Technicians Schedules, Vacations and Days off
- Set Up Proposals and Invoices for Install Jobs
- Set up and Assign Install Packages for Day of Install
- Set up Close out Packages for Install Jobs that are completed
- Call Customers to collect payment
- Set up New Files for Clients who Purchased New Equipment
- Filing and Purging Clients Service Tickets
- Received and Scheduled Parts from Warehouse
- Opened Office on a daily Basis on Weekdays
- Opened and Closed/ Maintained Office on Weekends
- Learned and Operated WinTec on a Daily Basis
10/10- 04/12
Power Concepts, Inc. - Winchester, VA
Office Manager
- Answering Multi-Line Telephone, Taking Messages, Transferring Calls
- Enter/ Set Up New Jobs for Residential and Commercial Work
- Maintaining Certificates of Insurance
- Purging of Completed Jobs
- Enter/ Set Up New Customers for Security
- Set Up and Schedule Service Calls for Electrical and Security
- Communicate with Net-Alert/ CMS Monitoring Center for Security
Clients
- Handle/ Enter Purchase Orders for Vendors
- Order Material for Electrical Service, Rough-Ins, Finals and
Fixtures
- Handle New Employment
Set Up New Employee in QuickBooks
- Maintain files for employees, vehicle maintenance, Electrical Jobs,
Security Clients
- Permits/ Applications
Obtain Electrical Permits/ Fire Alarm Permits
Schedule inspections for permits.
- Receive and Sort Incoming Mail
- Enter Bills/ Invoices for Accounts Payable/ Receivable
- Call Customers on status of payment/ send statements of Past Due
Balance
- Receive and Deposit of Checks for two Separate Bank Accounts,
Electrical and Security
- Payroll for Field and Office
- Maintain Office while President and Vice President are away
- Open/ Close Office while President and Vice President are away
- Filing and Storing
02/07-01/09
Seasonair, Inc. Comfort Systems USA - Gaithersburg, MD
Administrative Assistant/ Sales Assistant/ Receptionist
- Will Give Job Duties upon request
11/02-11/06
Polar Air Conditioning, Inc. - Rockville, MD
Secretary/ Bookkeeper
- Will Give Job Duties upon request
EDUCATION
Richard Montgomery High School - Rockville, MD
LICENSES
- Driver's License
- Obtained an apprentice license for HVAC
SKILLS
- Familiar with Office Equipment
- Great Communications Skills
- Outgoing
- Multi-Task
- Great with Customer Relations
- Knowledge in Office, Microsoft Outlook, Excel, Word, Mas90,
Peachtree, Solomons, QuickBooks, and WinTec
REFERENCES
Justin Whitesides 703-***-****
Kim Wesler-Visser 571-***-****
Anastasia Campbell 301-***-****
Contact this candidate